Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,647 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady l saw last year, saved my sight. Because if she had not made an appointment with a specialist. They said l would have lost my sight if l didn't receive laser treatment. So thank you very much. Sorry forgot your name. Head like a sieve.”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“The branch is a lot bigger and better then the previous but the parking situation is awkward to get in and out especially how the crossing is at the roundabout when its blocked with traffic not easy, shame there wasn’t a one way in and exit only”

Helpful Report

Posted 5 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“Came to Gosport today Monday 11/11/24 great service will come back”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Not happy as did own on line hearing test indicating some hearing loss. Went on line entered gp post code and was given branch in shirley who provide nhs hearing aids and free test however on phoning told they don't take self referral despite web site saying they do. Can't understand the misinformation”

Helpful Report

Posted 5 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue.

Posted 5 months ago

“I purchased a pair of Emporio Romani varifocal spectacles in 2003 but after a few weeks the right arm became loose so the local branch tightened it, only for it to happen again and again. They then replaced the item with the same frame but it happened again. Then, the silicone sleeve on the left arm split asunder, leaving a sharp edge to rest on my ear. I asked about another replacement oh to find that the producer had been withdrawn (I wonder why?). Even though it less than a year since the second frame was produced, Scrivens claimed that any warranty related to the first pair and refused to replace them or make a contribution to a different pair. Now, the silicone sleeve to the other arm had failed completely and I am relying on a sticking plaster to stop it cutting into my ear while I am away on holiday. Thanks, Scrivens, for nothing!”

Helpful Report

Posted 5 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 months ago

“I had a problem with my right ear so didn't get my aids until February 2024. The service was very good.”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“Fast and easy booking”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Grantham Branch. The service I received from Raj Kurani was outstanding. Professional, thorough, every step was explained and all questions answered in full. Raj was very easy to talk to and took an interest throughout. I would recommend him without doubt. Simone had great product knowledge and helped me throughout the process. Nothing was too much trouble, she went beyond in her service in all aspects. 5+ star service all the way. Thank you very much. Joanne.”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Very good and friendly”

Helpful Report

Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“It has changed my life completely. I didn’t realise how bad my hearing had become, now it’s wonderful. Thank you”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Visited the Three Tuns Wolverhampton Branch today for an eye test. Friendly, knowledgeable. efficient staff, especially front of house. Very impressed with the level of customer service provided.”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Fantastic service. Been having hearing issues , Popped in to make an appointment , Next day , was given and examination Excessive ear wax . Had to make another appointment . 3 Days later , I was a bit nervous the Audiologist explained the procedure , And 25 mins later I could hear perfectly . Many Thanks to all the staff at Scrivens Royston Herts”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“You ask what went wrong,very simple . The aids in spite of return and “repair “ more than once would not recharge . By trade standards I was within my rights to reject and have a refund. Scrivens would not refund a penny so my £600. was gone and I had no aids. I will never trust or trade with them again. I would likewise recommend that others do not use them either.”

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Posted 5 months ago

“Literal thieves! I went in for a new eye test and advice on a new medical condition - I was charged £400 and left with unusable glasses. They couldn't even get my sunglass lens colour right, leaving them patchy & unusable”

Helpful Report

Posted 5 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“Today was my first visit and I couldn't be happier. All the staff are so friendly and helpful .Linda explained everything to me & made me feel so welcome.Very professional. I will definetly be recommending Scrivens to my family and friends.I won't be going anywhere else for my eye tests & glasses.Wonderful service.”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Myself and my Mother have been patients at the Stapleford (Notts) branch for many years and we have always received excellent service from all the staff and from the Optometrist and Audiologist. I had no hesitation in returning to purchase additional glasses (prescription sunglasses) and computer glasses. All the items were affordably priced and arrived well within the quoted timeframe. Not forgetting my hearing aids which I am equally pleased with. **Highly recommended**”

Helpful Report

(Stapleford) - Posted 5 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 5 months ago

“Just back from visiting Megan in Malton for a hearing appointment to get my Dad's hearing aids working well for him again. Megan couldn't have been more helpful and has sent my Dad away really happy that he can hear again. At his advanced age, being able to join in conversation is so important and he hasn't been able to do that lately. Megan explained everything clearly and was cheerful and non judgemental. Emma and Hilary were also very helpful and welcoming”

Helpful Report

(Malton) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Malton!

Posted 5 months ago

“I had a fantastic experience with. Scrivens Opticians & Hearing Care They delivered a beautiful, user-friendly website on time. The team was professional and attentive to my needs. Highly recommend!”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“It took six weeks for my hearing aids to arrive. Upon arrival I had problems but the call centre assisted me and I wore them for three days. Since then I have experienced great difficulty getting assistance with them. I have called in to speak to them and they were too busy to speak to me. I have rung the call centre and was given an appointment in Royston, Herts when I live near Royton, Oldham. In conclusion, in the fourteen weeks I have been in the customer care of Scrivens, I have managed to wear my aids for approximately 3/4 days.”

Helpful Report

Posted 6 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 months ago

“Many months ago at an appointment with a Scrivens audiologist at my local medical centre I asked him to check my ear for me as the dome on my left side hearing aid was no longer attached and I was concerned it was lodged in my ear .The audiologist immediately expressed doubt but did check my ear and said the dome was not there but there was hard wax present . After being literally deaf in one ear and periodically in some discomfort for 4 months , despite using medical grade olive oil to help disperse the wax throughout that time I consulted with a nurse whilst having a routine blood test . I asked her if she wouldn't mind checking my ear for me . She immediately advised I had a foreign object in my ear which was confirmed with a senior nurse. She was so concerned she made an appointment immediately with the ENT clinic at the nearest hospital . The missing dome was extracted a few days later !!!!!!! I emailed Scrivens customer care on 14th May and sent them a photo of the dome found in my ear . I received a response 16 days later apologising and saying the matter will be dealt with by senior management and investigated internally . Meanwhile they would post some spare tubes and domes to me . They did not arrive so I sent another email and did receive them . Eventually after much reflection on 4th October I emailed Scrivens customer care and said I felt they had failed in their duty of care and I wished to return the hearing aids and asked for a prepaid envelope in which to return them .Their response was to send me an email saying they were very sorry I had not received the tubes and domes !!!!!! On 7th October I replied and asked them why they responded in such a way to my request . As of today , 22 days later they have still not responded !!! Meanwhile I have received two letters asking me to complete a questionnaire to check whether I need any further assistance . You couldn't make it up .”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,647 reviews