Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,707 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. A happy experience. Thank you”

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Posted 6 months ago

Thank you for the kind words!

Posted 5 months ago

“The staff at Diss branch are exceptionally helpful and always pleasant and kind. A good range of prices on frames to suit everyone.”

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Posted 6 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Diss!

Posted 5 months ago

“Very nice and frendly staff very helpful and explained everything .”

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Posted 6 months ago

Thank you for the kind words!

Posted 5 months ago

“The Tilehurst Branch have always been fantastic for both myself, & my elderly father with whom they were very kind & patient.”

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Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Excellent service, very professional and personable. First eye test in years and they all made me feel really comfortable. Very friendly, explained everything very clearly. 10/10 thanks Willenhall branch.”

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Posted 6 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Willenhall!

Posted 5 months ago

“The Wallasey branch have gone above and beyond with my elderly mother as she had a fall and broke her glasses, they managed to get a pair of glasses back in 2 days, the service in store was tremendous and something you don't really see in stores nowadays, I would recommend Scrivens in Liscard to anyone. 10/10.”

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Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“The service I received from Scrivens when I found out I needed heating aids was very good, they went through everything I should and shouldn't do, set the heating aids up for me (pairing them to Bluetooth ect..) and explained how to operate them. If you choose not to have NHS ones there are different options and prices for you to choose from, for private ones. I did have a problem connecting my heating aids to my new phone but Scrivens sorted it out for me straight away. I can't comment on returns and refunds because I've not had any problems with them.”

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Posted 6 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 6 months ago

“Excellent service by all of the team”

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Posted 6 months ago

Thank you for the kind words!

Posted 6 months ago

“I have had a brilliant experience with scrivener, I actually love my aids, they have improved my life so much, I wear them all the time, they are the first thing I reach for when I wake in the morning and the last thing I take out at night, happy customer.”

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Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 months ago

“Very good always send new batteries. I do have problem's with ichie ears when using my hearing aids for over an hour and would like some advice.”

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Posted 6 months ago

Thank you for your review. Please get in touch with your local branch or contact us at customercare@scrivens.com so we can help you further.

Posted 6 months ago

“What a lovely team! Friendly, welcoming, helpful, reassuring and patient. I wish they made the cost of a sight test more clear on their website as I couldn’t find it.”

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Posted 6 months ago

Thank you for the excellent review! We’ll pass your comments on to the appropriate department for you.

Posted 6 months ago

“The staff at your Bolton branch were very professional when I visited recently for a check up and replacement lenses 10 out of ten just waiting for the return of my glasses,thank you.”

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Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 6 months ago

“My appointment was amazing the people were so helpful and yet very professional I would not go anywhere else”

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Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 6 months ago

“trying to get a hearing test at St. Marys centre, have booked online twice but never got the confirmation call back.”

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Posted 6 months ago

Thank you for your feedback, it helps improve our services. We have passed this along to our Customer Care team and asked them to get in contact. If you have anymore questions please contact customercare@scrivens.com

Posted 6 months ago

“Thorough exam excellent service with appropriate advice”

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Posted 6 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 6 months ago

“All the staff at Sutton-In-Ashfield are absolutely fantastic and even made time for my little daughter above and beyond”

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(Sutton In Ashfield) - Posted 6 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton-in-Ashfield!

Posted 6 months ago

“Both the women in the opticians were so nice and can take a joke, so it was a good environment to have my first eye test in”

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Posted 6 months ago

Thank you for the kind words!

Posted 6 months ago

“I had my first experience of Scrivens last week. I have to say that it was an eye opening experience. The optician was top notch and was able to give a detailed explantion of the causes of problems I have experienced in recent years. More importantly, he took the time to do this. I was impressed my the fact that they happily reglazed my second pair of much loved specs, and suggested a reactalight coating which would work in-car as well as outdoors. I haven't picked up my new specs as yet but you just know when everything is in place, for wearing the best fit, the most appropriate coating, and the lense type which suits my everyday needs. New experience, fabulous feeling about 'money well spent' as they have a good offer on second pair. I'd forgotten the benefits of using an independent optician. Very satisfied with my visit.”

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Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 months ago

“Absolutely first class care. The young lady made me feel comfortable while my ears were being tested. Many Thanks”

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Posted 6 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 months ago

“Excellent Customer Service. Good communication, clear and professional advice from both the Optometrist and Shop Staff.”

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Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 6 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,707 reviews