Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,648 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for yourservice which was quick and efficient”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Your customer sevice levels at your Havant branch need reviewing. No one person seems to have been trained in customer relationships . Staff remain seated at their desk, do not greet or direct any potential new customers . The turn around time for ear moulds is excessive at 4 / 6 weeks and i am still only able to use one of my two hearing aids due to a poor fit to my ear . The other aid falls out during any strenuous exercise. I had 20 years of excellent sevice at a local NHS Hospital and your companies appointment is a backward step.”

Helpful Report

Posted 7 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 months ago

“The actual hearing test at Droitwich was very good but have had to wait 7 weeks for the hearing aid and also had to call you twice to chase up.”

Helpful Report

Posted 7 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 months ago

“Always great whenever I visit for my eye tests. Knowledgeable and helpful. I wouldn't visit any other optical stores apart from them.”

Helpful Report

Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Had an eye test in August & needed new varifocal specs which took 12 calendar days to arrive. Couldn't read through them so they went back to be remade. Two weeks later still not heard anything. Paid £277 deposit 4 weeks ago & got nothing to show for it. Thinking of moving to vision express”

Helpful Report

Posted 7 months ago

“Hearing test 19.9.24 at Hedge End opticians Very helpful staff and extremely professional”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 7 months ago

“Great service at Corporation St. The health test for my eyes is very important because there is Glaucoma in my family so having that sling with the eye test is very welcome. All the staff are lovely and very helpful.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“First class service, friendly, professional and thorough. I had an eye test at the Pocklington branch this morning and found the staff there a pleasure to deal with. I didn’t need new glasses and there was no hard sell to make me buy any.”

Helpful Report

(Pocklington) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington!

Posted 7 months ago

“The staff at the Kings Heath branch are very polite and helpful especially Emma, who went through all my opinions carefully and with the help of her colleagues helped me to pick the right frames to suit me I would highly recommend scrivens at Kings Heath.”

Helpful Report

(Kings Heath) - Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Very helpful listens to you. Very patient”

Helpful Report

Posted 7 months ago

Thank you for the kind words!

Posted 7 months ago

“Good all round service”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 7 months ago

“The customer service which I have received on more than one occasion at the Stapleford, Nottingham branch has always been superb. A great team of helpful people.”

Helpful Report

(Stapleford) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stapleford!

Posted 7 months ago

“Customer service is unparalleled. Staff members have excellent knowledge of products and can recommend things without using jargon.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Excellent service all round. I was welcomer into the branch by Kevin, had an informative chat with the optometrist, who explained everything fully during the test and booked a follow-up appointment to check an abnomily. Kevin then assisted with my choice of frames and lenses and I left the branch very satisfied.”

Helpful Report

Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Excellent service and attention”

Helpful Report

Posted 7 months ago

Thank you for the kind words!

Posted 7 months ago

“Just had my eyes tested young gentleman was very thorough and pleasant who then passed me on to the receptionist who helped me choose a frame for my new glasses there were so many to choose from I was having trouble deciding I can only thank the young lady for her patience looking forward to my new glasses”

Helpful Report

Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“Very friendly, helpful staff & optician very thorough & informative.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Refundings”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a positive rating!

Posted 7 months ago

“Staff helpful and pleasant. Service and advice very good from all staff.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Fantastic service at the Didcot branch. My optician was so lovely and knowledgeable. She answered my questions and put me at ease. A really lovely lady. The gentlemen who fitted my glasses was also really nice and didn’t pressure me or rush me at all. I really nice experience all round.”

Helpful Report

(Didcot) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 7 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,648 reviews