Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a hearing aid(£950) in your Ringwood, Hants, branch some 4 /5 weeks ago in the hope of improving my hearing ,to say I am disappointed is an understatement, I have now reverted to my NHS hearing aids, I intend to go into the branch to complain but do not expect much sucess. What a waste of money!!!”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I have recently had appointments for my hearing with Haroon Khan from the Altrincham branch and find him exceptionally personable and knowledgeable, and he endeavours to get the best solution for his patients on an individual basis. He really listens and understands the many issues people go through with adapting to new hearing aids and will spend all the time needed to ensure that the products available are tweaked to suit individual needs. A really nice guy and I wouldn't hesitate to recommend him.”

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(Altrincham) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very pleased to finally get my new glasses adjusted, and my hearing aids too. It is not easy coping with new technology, especially hearing aids but Sam was so patient and obliging, thanks. Anne , too has been a tower of strength getting things right for me, so to all the team at Cotteridge Birmingham, I am eternally grateful. You are all wonderful!”

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(Cotteridge) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Excellent service at Chapel-en-le-Frith. I highly recommend.”

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(Chapel-en-le-Frith) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I had to have a home visit and the person who came to see me was so kind and explained everything to me , the hearing aids have changed my life.Thank you so much.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Great service, very professional. We bought several pairs for various members of the family. Very patient, welcoming to dogs & excellent value. Really feels like our 'local' opticians.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I am very happy with my hearing care with scriven. Very good new earing aids thank you”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent advice and service.”

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Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“I've had some really good service at Chapel-en-le-Frith Scrivens branch. Really detailed attention and thought given to my needs and a very friendly and approachable team.”

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(Chapel-en-le-Frith) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“During my experience the care was professional, and I felt very relaxed. The staff explained everything in detail.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Broadstone Branch: Dealt with by Jane, optician and Shelley Dean. Both excellent. Very thorough and explained everything clearly. Shelley, who I know from past visits, was - as always - extremely helpful with options for my glasses.”

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(Broadstone) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.

Posted 1 year ago

“I was welcomed by name as I walked in to Scrivens Alsager branch for my optometrist appointment this morning. My eyes were examined with great care and everything clearly explained. Following my recent cataract operation my new prescription was just for basic reading glasses. I decided to get two pairs (the offer was the second pair half price) and I chose frames from the modestly priced range. There was no pressure whatsoever to buy expensive designer frames for my simple needs. The staff at the Alsager branch have been looking after me for many years - not only my sight but also my hearing. I don't think any other optician in the area could beat the friendly professional service I receive.”

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(Alsager) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Hayley at the Southgate Branch was fabulous and went over and above to help when my elderly mother had trouble with her hearing aids. Couldn’t ask for anything more!”

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(Southgate) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“The staff at my local East Grinstead branch are always helpful and I have never gone away with anything less than a feeling of complete satisfaction and any matter bought to their attention has been dealt with very professionally quickly and confidently.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in East Grinstead.

Posted 1 year ago

“Friendly reliable service.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I could not get an appointment in Gosport had to go to Hedgeend but people I know have ha an appointment into port after my request was turned down”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I visited the Alsager shop for an eye test and new glasses. All the staff were extremely helpful and polite. Special mention to Paul who helped me to pick out some new glasses.”

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(Alsager) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The optician was rude treated me like a fool and was unpleasant to the receptionists very bad experience would not recommend or use again! This was Diss Norfolk branch”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Thanks to all the team at Scrivens In Cotteridge Birmingham .Sam was particularly helpful, patient and understanding ,as I took a little time to get used to the hearing aids. I am so pleased I persevered with them. Thank you. Also many thanks to all at a Scrivens eye centre, as I had several problems with my new glasses, everyone was very helpful especially Ann. Well done all”

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(Cotteridge) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Cotteridge.

Posted 1 year ago

“I would highly recommend Scrivens in every way. From the moment you walk through the door where you are greeted with such friendly staff who are attentive, courteous, polite, and respectful. The eye test is carried out in a comfortable room, and the Optician talks you through every stage of the test. I can’t recommend the Weymouth team enough because they really do look after you. You can walk away knowing they have your needs covered, and nothing is too much trouble.”

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(Weymouth) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews