Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,646 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a sight test and contact lens review and felt both were addressed expertly and efficiently. The optician was friendly and helpful as was the lady who assisted me with my choice and order of new glasses.”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“I am very satisfied with customer service. Prices are reasonable. They always send reminders for appointment and when your glasses are ready”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Appointment was prompt and carried out in a professional and friendly manner. Eye examination was thorough with all questions answered.”

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Posted 5 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 5 months ago

“I was kept waiting for about 20 mins. Excellent service otherwise.”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating! We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“Friendly staff, appointment on time, not rushed, felt confident in the examination received, extra test done due to some concerns, would recommend this practice”

Helpful Report

Posted 5 months ago

Thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“The staff in Scrivens are so helpful and you receive excellent customer service. If I ever have any problems they sort it and offer some good advice”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“I REENTLY USED STRIVENS ON PLUMPTEAD ROAD NORWICH & WAS PLEASANTLY SURPRISED AT THE KINDNESS SHOWN TO ME.THE EFICIENT & FRIENDLY GREETING I RECIECED FROM THE RECEPTION TO THE VERY EFFICIENT OPTICIEN ,I THINK HIS NAME WAS JOE WHO WAS VERY EFFIICIENT IN DEALING WITH MY EYE PROBLEMS.I WOULD CERTAINLY RECCOMEND THEM TO EVERYONE”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Friendly, helpful staff who made me feel relaxed during my thorough eye test and gave helpful advice afterwards when selecting frames.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“you get get very friendly staff go out off there way to help you.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Fantastic service everyone was so friendly and described in great detail about my eyesight highly recommend using these opticians”

Helpful Report

Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“I have used Scrivens for many years and have stayed because they always give excellent care. The staff always go that extra mile to ensure you are satisfied.”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Scrivens have just sent me mail despite the fact that I told them that I was no longer a patient/ customer of theirs. I wouldn't trust scrivens to provide a decent usable set of hearing aids ever again. Also they are completely deaf towards anyone's leaving them. You will get unwanted mail and communications from them for ever. Anyone but Scrivens.”

Helpful Report

Posted 5 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“i was so happy to walk into a friendly atmosphere.the two shop assistants where very helpful. i had a thorough examination with the optician. his optical clarity was excellent. i was pleased with everything.well done to you all. most satisfied.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Really impressed, such a friendly office, and Amandeep was so caring. Having tried 3 other Opticians in Witney I certainly don't need to go elsewhere now. I just hope that my cataract treatment in Hospital goes so well.”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“Would highly recommend Scrivens opticians. I had an appointment Saturday 23rd November. From start to finish the 2 staff in there were absolutely lovely. After having my eye test and talked through everything, my glasses will be ready to collect later this week and if there are any issues to come back and these will be sorted with no extra cost. Very friendly and helpful.”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Would never recommend Scrivens service to get an appointment is awful gn resound are according to Scrivens unable to manufacture a correct size ear piece for there top range hearing aid which I find totally unacceptable having paid over £2500.00”

Helpful Report

Posted 5 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 months ago

“Really helpful Very professional”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“I visited Scrivens branch in Penzance whilst on holiday. I had a problem with my glasses ant they sorted it out quickly and with great customer service. Very impresses, friendly and obliging staff.”

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Posted 5 months ago

Thank you for the kind words! We’re so happy your visit at Penzance went so smoothly!

Posted 5 months ago

“Very satisfied staff very helpful”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“This is my 5th visit to scrivens !! Attention to detail is uppermost ..very good staff and excellent service!”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,646 reviews