Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Upper St Giles branch were lovely, friendly & supportive with our questions and requirements. Friendly atmosphere and welcoming to all customers who visited. Managed to get two frames for me and my partner, quick delivery and very happy with our new glasses. Thank you.”

Helpful Report

(Norwich Upper St Giles) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Norwich Upper St Giles.

Posted 1 year ago

“Very surprised at the reception I was given today at Scrivens in Diss by one of the emplyees. ~I have used Scrivens in Diss for many years and have always found the staff to be most welcoming and helpful. Today I noticed a new female member of staff who was most officious and abrupt and I left with no advice. I will be most careful not to visit again with this member of staff present.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“There aren't enough stars here to rate the staff at the Chesterfield branch. I got my NHS hearing aids in March this year. It was a life-changing event, and stunning to hear more clearly than I remembered doing before. The team were highly professional, efficient, friendly, reassuring, thorough and the process took less than an hour. Since then, customer service has been terrific. You actually get to speak promptly to an actual human being and never have to press 15 to wait for hours in a queue before being cut off. My experience at Scrivens has been absolutely first-class, and I would advise anyone concerned about their failing hearing to get round to Scrivens as soon as you can. You will be delighted that you did.”

Helpful Report

(Chesterfield) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Recently visited the Wimborne shop for my eye test, I found the staff friendly and very knowledgeable. I have highly recommend them to my family and friends.”

Helpful Report

(Wimborne) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I had a hearing test and found I needed hearing aids, the service was brilliant and very clear to understand. It’s helped with the tinnitus and I can hear clearer”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I’ve just had my hearing test this morning at Ferryhill & Chilton Medical Centre by a young lady by the name of Charley. She was very professional and explained in detail how my recommended hearing aids would work. Excellent 5 star service well done Charley”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Went for my eye test today, the staff were really friendly and welcoming from entering to leaving. Had an OCT scan which was really informative, the opticians went through my results. I was given great service from the ladies, they showed me lots of styles they thought would suit me best, even tried a few on that they thought would look funny just to put me at ease and have a laugh as I don't really like wearing glasses. Found the perfect pair and Tracy then helped me choose the right lenses. Best customer service ever experienced in an opticians. Fab bunch”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Excellent customer service. Easy making the online appointment. Optometrist K Raichura explained results clearly.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Took my daughter for her first eye test, staff were friendly and optician made her feel at ease as she was a little nervous.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“Came here the other day to try out some glasses, the workers were really friendly! I had a girl called Laynie and she was really helpful and assisted me with what suited me. Thankyou so much 😊”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Cannot fault the Weymouth branches customer service, they went above and beyond what I would expect to be normal customer care. I managed to break some quite new varifocals, I would normally visit my branch in Dorchester, but it has been shut for a while due to a large fire at another premises. Placed my order with Brett and it took about 10 days to receive the phone call that the glasses were ready. I had inquired if it was possible to post the glasses to me, Christine said she lived in town and would be prepared to drop them off after work. Despite being after her finishing work, Christine spent her own time checking that I was happy with my order. This lady deserves to be Scriven's employee of the year, if not decade.”

Helpful Report

(Weymouth) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent. Went with serious eye concerns and received first class sevice. Exceptional examination (1 hour) and equally excellent clear and non jargon explanation of the issues. Came away very reassured. My wife and I will make this service our default. Unreserved reccomendation.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“I would highly recommend the Feltham Branch of Scrivens Opticians to anyone - the staff are friendly, knowledgeable, take their time to explain everything and truly make you feel valued as a customer. Their level of customer service is rare to find these days.”

Helpful Report

(Feltham) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very good help from all the staff, highly appreciated and reliable”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I am visiting the area and one of my hearing aids packed up so I rang the branch on the off-chance that they could help. Helen assured me that she would do her best to assist so I popped in and 15 mins later left with a new tube and my hearing restored! Helen, you went above & beyond to help in a very friendly and professional way - thank you so much x”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I attended the Ashby branch 23-5-25 The staff were very friendly and knowledgeable, Lucy walker your sales assistants Talked me though the process of the eye and hearing test. before having the eye exam with the optician that was in your store , that I can't remember the ladies name .”

Helpful Report

(Ashby De La Zouch) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The service and attitude of your employees”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“Visited Weymouth Branch as Dorchester is closed due to fire damage. Very professional and friendly and welcoming staff. They put me at ease and both my appointments transitioned smoothly to conclusion.”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I would highly recommend Scrivens Opticians. The Optometrist was excellent as were the Dispensing staff. I also had a free hearing test. The staff were friendly and helpful and went through all the lens options and recommended glasses to suit me. I took advantage of buy one pair and get a second pair half price. I was always kept informed of appointments and when my glasses would be available. I am delighted with my new glasses.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“My mum came in for a hearing assessment and saw Michael Clements, mum can’t praise him enough. A very thorough test was carried out and adjustments made to her hearing aids, also he flagged an issue with her hearing which needs further investigation, this has not been picked up before. Michael was very pleasant from the greeting at the reception area, he explained everything to her about the process and the findings and was friendly throughout her appointment. Cleanliness was also an area the Michael carries out. We would highly recommend Michael and Scrivens for hearing assessments. Staff at the store are also very welcoming and friendly and the store is clean and well looked after.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews