Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,648 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many months ago at an appointment with a Scrivens audiologist at my local medical centre I asked him to check my ear for me as the dome on my left side hearing aid was no longer attached and I was concerned it was lodged in my ear .The audiologist immediately expressed doubt but did check my ear and said the dome was not there but there was hard wax present . After being literally deaf in one ear and periodically in some discomfort for 4 months , despite using medical grade olive oil to help disperse the wax throughout that time I consulted with a nurse whilst having a routine blood test . I asked her if she wouldn't mind checking my ear for me . She immediately advised I had a foreign object in my ear which was confirmed with a senior nurse. She was so concerned she made an appointment immediately with the ENT clinic at the nearest hospital . The missing dome was extracted a few days later !!!!!!! I emailed Scrivens customer care on 14th May and sent them a photo of the dome found in my ear . I received a response 16 days later apologising and saying the matter will be dealt with by senior management and investigated internally . Meanwhile they would post some spare tubes and domes to me . They did not arrive so I sent another email and did receive them . Eventually after much reflection on 4th October I emailed Scrivens customer care and said I felt they had failed in their duty of care and I wished to return the hearing aids and asked for a prepaid envelope in which to return them .Their response was to send me an email saying they were very sorry I had not received the tubes and domes !!!!!! On 7th October I replied and asked them why they responded in such a way to my request . As of today , 22 days later they have still not responded !!! Meanwhile I have received two letters asking me to complete a questionnaire to check whether I need any further assistance . You couldn't make it up .”

Helpful Report

Posted 6 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 months ago

“Very disappointed that staff at Sutton Coldfield branch did not inform me that the hearing aids offered were not the most up to date aids that were offered by Specsavers. Would have gone there if I had known.”

Helpful Report

Posted 6 months ago

Hi Colin, We are sorry to hear that you had a bad experience. We have passed your review on to our Customer Care team.

Posted 6 months ago

“I visited Scrivens Peacehaven this morning , I can't recommend them highly enough. All staff were ,courteous, very friendly and knowledgeable of their profession . They explained every test and nothing was to much trouble. I didn't feel rushed whilst choosing frames, the assistant was very helpful.”

Helpful Report

(Peacehaven) - Posted 6 months ago

Thank you for the kind words! We’re so happy your visit at Peacehaven went so smoothly!

Posted 6 months ago

“the gentleman was very thorough. Kind and explained a lot of what he was doing.”

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Posted 6 months ago

Thank you for the kind words!

Posted 6 months ago

“.m Boodle Michael.bo”

Helpful Report

Posted 6 months ago

“I've been with scrivener for a number of years now and I've always been happy with Scrivens whom I've always had a good relationship with all the staff”

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Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 6 months ago

“This was my second visit to Scrivens Hunslet where I was seen by Clare both times.Here knowledge, care and explanation of the procedure she was explaining throughout my visit was exemplary. She had a friendly professional attitude which made me comfortable throughout my visit. Highly recommended and a credit to Scrivens Hearing.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 6 months ago

“I went to Gosport Scrivers branch for a hearing aid. There was a young consultant who helped me with my hearing aid. Her name was Abi Warrington. She was very friendly, smiley and exceptionally helpful, knowledgeable, and professional.”

Helpful Report

Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 months ago

“Booked an appointment for hearing having to wait 8 weeks, then told it had been cancelled and I had to rebook your service is pathetic I will not be coming to you again”

Helpful Report

Posted 6 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 months ago

“Had hearing aids breakdown/stop working so many times starkey are not a good product.”

Helpful Report

Posted 6 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 months ago

“I am now transferred to Liscard shopping centre fre foulkes”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us a positive rating!

Posted 6 months ago

“I was fitted with NHS hearing aids at my Drs surgery at the beginning of August 2024. At the time, when the right ear was fitted I experienced the most excruciating pain. I was utterly shocked, and found the experience and lack of compassion appalling. I was sent away with my new hearing aids and a very sore inner ear. I proceeded to have my ears checked for any hardened wax or was it infection. Nothing was evident but was recommended to use an ear spray until it settled. I tried to insert the aid on my right hand side on another few occasions with the same result. I then called Scrivens helpline and explained my dilemma. The only local appointment I could be offered was the 1st November 2024. Due to disability issues, I needed local. So this is now making my scenario a three month experience and even then my wait could be exacerbated if they are unable to replace them at my appointment. I was told when I called that there were smaller or moulded hearing aids available. Nothing was referred to this effect when I had the painful experience at the time of fitting. My ears could well have been damaged by the force used to insert them. I was then sent a feedback questionnaire to complete and a reminder that it had not been completed. I've not been able to wear them to comment so not applicable applied throughout. I'm guessing I was not referred directly to the NHS Audiology Dept. to save time and money. You can decide for yourself!”

Helpful Report

Posted 6 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 months ago

“Went in to the Newark branch today. All the staff are very friendly and helpful. Great service, thank you.”

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(Newark) - Posted 6 months ago

Thank you for the kind words! We’re so happy your visit at Newark went so smoothly!

Posted 6 months ago

“Excellent and speedy service from Bolton's Scriven branch. Immediate improvement in level of hearing. Easy to use.”

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(Bolton) - Posted 6 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bolton!

Posted 6 months ago

“Very pleased hearing aids have made a big help to me in my everyday life”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 6 months ago

“I recently had my eyes and ears checked at Scrivens in Ely (Cambs) & went on to purchase hearing aids. The whole process was excellent, the customer service and attention to detail to answer all my questions made me feel at ease, (as it was my first time wearing hearing aids). I highly recommend the service provided by the Ely branch,”

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(Ely) - Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 months ago

“Very happy with the service with scrivens.”

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Posted 6 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 6 months ago

“I had exemplary service at Havant Branch. Tom was most helpful. Many thanks indeed.”

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(Havant) - Posted 6 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Havant!

Posted 6 months ago

“My mother purchased private hearing aids over 2 years ago, the service was amazing which makes it hard to give Scrivens any negative feedback. However, around July time, a few weeks before I paid for the Essential Care package I emailed requesting some more batteries and wax filters. All that was sent was 2 packs of filters. I assumed that because it was coming up to the 24 month mark you might have been waiting to see if we took out the care package before sending anymore. Once I had renewed and my mum had seen the HAA at our local branch I put in another request, nothing was sent. I purchased some batteries and filters myself as she was about to run out. I then emailed again a week ago asking for some to be sent, again we are still waiting, it looks like I will be having to purchase them myself again. Why do you state this comes under your Essential Care when your ignore customers requests for supplies? Edit - after sending another email yesterday, she has today received just 2x more white tips but still no batteries. Despite 3 requests, my mother has not received batteries now since March, not good enough.”

Helpful Report

Posted 6 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 months ago

“The staff were very helpful, kind and supportive both on the phone and in branch at Hunslet. Excellent service rate at 10/10”

Helpful Report

Posted 6 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,648 reviews