Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,015 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful and friendly staff.”

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Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“I receive excellent service from the manager, staff and optomotrist Stephanie Andrews at the Brandon branch.”

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(Brandon) - Posted 10 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 10 months ago

“Good service friendly staff”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“I had my appointment last Saturday in North Walsham this review is purely and simply for Guy the amazing Ophthalmologist. I have never experienced anyone so informative when I have had my eyes tested ever. He was very thorough in explaining what I needed to do to help my eyesight without being overbearing. If there were 5 star plus rating Guy is the man.”

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(North Walsham) - Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“I think some of the staff could be a little more welcoming. £300-&500 every two years is a lot of money to pensioners. How about reduced rates for seniors.”

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Posted 10 months ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 10 months ago

“Superb standard of service”

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Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 10 months ago

“I have used Scrivens Opticians for more than 25 years and I've always been very happy with the way all the staff have treated me I don't think that I'll ever change after all these years.”

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Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Excellent service , all staff were lovely , pleasant , helpful and knowledgeable. Only thing that stopped it being 5 stars is that I was contacted by phone saying they had a cancellation and asking me to come in earlier . I felt pressurised in to attending earlier than arranged even though it wasn’t convenient for me.”

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Posted 10 months ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 10 months ago

“All good thank you..”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Very helpful polite and answered all my questions thank you”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“Five stars are not enough! The team are brilliant at top level customer care. Always going above & beyond to achieve customer satisfaction, resolving any issues along the way. A delightful team of caring people. Cannot rate highly enough”

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Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 10 months ago

“A nice opticians, friendly nice staff. I will return”

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Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Very friendly and helpful..no drama just a very easy visit to the widnes shop.5*”

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(Widnes) - Posted 10 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 10 months ago

“I always receive excellent care at Scrivens, Newmarket. The optician is very thorough and I trust her completely. She will notice anything that needs further treatment or investigation. In regard to lenses, she makes helpful and appropriate suggestions and I never feel under pressure. The optical assistants are all excellent, too. They are very professional and courteous. They carry out some of the visual tests and are very helpful when it comes to choosing frames.”

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(Newmarket) - Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Excellent customer service, very friendly and very helpful! couldn’t have asked for a better experience, such a lovely bunch of ladies!”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“My branch which i have been attending for many many years, the staff are very friendly and informative they go above and beyond. Caring and patience. I have no complaints about the staff at my branch. The only compaint I have being a pensioner I know I have a high prescription, but my lens prescription are to expensive as I have to pay for each lens. Other than that, I'm happy with the branch. Thank you Harrow Rd branch”

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(Paddington) - Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 10 months ago

“The staff at Deeping branch are always very pleasant and helpful both in branch and over the telephone. I can't fault them.”

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(Market Deeping) - Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“All staff are so helpful and friendly especially Sonia who goes above and beyond.”

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Posted 10 months ago

Thank you for your wonderful review!

Posted 10 months ago

“Excellent all round service!”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Excellent service from everyone, Rachel the Optician, Amy the lady who measured me for my new glasses, and Kerry at front of house. 100% service thank you.”

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Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 10 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,015 reviews