Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,710 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visit them for both services and have always found the staff pleasant and helpful. The fact that their shop is within walking distance is also an advantage.”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“Rita was lovely and her new colleague too”

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Posted 10 months ago

Thank you for the kind words!

Posted 10 months ago

“Have just visited your newly refurbished Westbourne branch and wonder whoever designed the layout. It is not customer friendly - there is nowhere for customers to sit whilst waiting for appointments. As Westbourne is full of old people I would have thought this would be a priority. There is now only one station where customers can sit opposite a member of staff when choosing new glasses. There is a lot of wasted space in the middle of the shop serving no purpose. Grateful for comments”

Helpful Report

Posted 10 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 10 months ago

“Excellent service from start to finish. Very polite and helpful. We had a giggle when I was trying on different frames . Would definitely highly recommend”

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Posted 10 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 10 months ago

“Had a beautiful experience at Scrivens last Thursday. Everyone there was kind, helpful and professional. An excellent service. Thank you.”

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Posted 10 months ago

Thank you for the kind words! We’re so happy your visit went so smoothly!

Posted 10 months ago

“Customer service second to none. Friendly staff and great service”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“Excellent service and customer care”

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Posted 10 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 10 months ago

“Best OpticiansI have used for years. I’m a new customer and the detailed eye examination given was so professionally conducted. The advice given by the ophthalmologist during the test followed by excellent information by the staff to assist with my prescription gave me confidence that they really cared. Highly recommend this team in Bishop Auckland”

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(Bishop Auckland) - Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Mildenhall shop phone and cancel appointments with lame excuses have use Newmarket before without issues but Mildenhall are offer poor service. Won't be using Scivens again.”

Helpful Report

Posted 10 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 10 months ago

“Rugeley shop. Friendly, helpful staff. Prices a bit on the high side but make up for that with excellent customer service, not pushy, no hard selling, I got exactly what I needed/wanted with no pressure. They genuinely care. Will highly recommend.”

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(Rugeley) - Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“The process of applying for my hearing aids was very straightforward, and my consultant very helpful and friendly. I was firstly referred by my GP and my appointment made very quickly, after having ear wax removal first. When I received my personal hearing aids, and had them fitted, I was astounded at the difference it made. and how hard of hearing I must have been. So it has been such a wonderful contrast to daily life.”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“My first visit to Scrivens, Brandon was a delight. Friendly staff who took the time to do a thorough and professional job. I collected my new glasses this morning and am very pleased. I thoroughly recommend these guys and will certainly be using again.”

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(Brandon) - Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Brandon!

Posted 10 months ago

“Disgusting service arrived at 12 55 for a 1pm appt at 1 10pm l was told l couldn't be seen as previous appt was taking longer and that they would be at least another 20mins as a nhs patient and they say you are tied to them for 3yrs from first appt they think it gives them the right to treat you like this l do not think so”

Helpful Report

Posted 10 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 10 months ago

“After moving to Ripley in 2023. I wanted a local opticians. I cannot describe how happy I was from start to finish. The receptionists are friendly and informative. I had an eye test and a hearing test. After the eye examination I received professional advise and guidance as to a frame and the correct type of lenses for me. It is a great service delivered well. I would have no hesitation on recommending Scriven's Opticians.”

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(Ripley) - Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Scrivens in Didcot takes great care of my family’s eye health. Super friendly team and very knowledgeable and organised.”

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(Didcot) - Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“I had my hearing tested today by Abi Warrington at Gosport. WOW! After spending thousands of pounds and having had loads of tests and consultations everywhere over the last 15-20 years, Abi was the only one to notice that the test results and hearing aids were not producing the expected benefit. Ten minutes later, I could hear again after she made physical changes to the positioning of my hearing aids. What a revelation!! Thank you so much Abi; being able to hear again will change my life!”

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(Gosport) - Posted 10 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 10 months ago

“Staff were very kind. Told me of offers on glasses. Explained things well. Excellent experience.”

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Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Friendly and efficient staff. Excellent customer care for eye test and hearing test”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Very friendly staff and good choice of glasses”

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Posted 10 months ago

Thank you for the kind words!

Posted 10 months ago

“Excellent professional and very knowledgeable helpful staff. Always a pleasure to visit this branch.”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,710 reviews