Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Hi. My first and only hearing test at 87 years. Rather strange at first, took a while to get accustomed to the "new" sounds but worth the effort, made me realise what I had lost. Could not have had better service and after care. Will pass the message onto others who just turn the TV up. Cheers, James Youell (Crawley)”

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Posted 5 years ago

HI James, thank you for the kind words! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“I emailed your central website but no reply. You need a general email that is not relating to treatment as it was a compliment to Bina for her excellent treatment of my elderly parent. Very patient and thorough. The cm service by the sales team is always good but there needs to be a wider selection of products. Not enough brands. It would make me go to a competitor.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience. We’ll pass your comments onto the appropriate department for you.

Posted 5 years ago

“The assistant at Newark branch ( Marie) gave fantastic customer service. Nothing was too much trouble for her. The advice she gave was excellent and extremely helpful. I love the glasses she helped me choose. She also organised for the glasses to come to my local branch for me to collect. Just so grateful for her help and assistance. Thank you Marie.”

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Posted 5 years ago

Hi Faith, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the Newark branch.

Posted 5 years ago

“Very pleasant staff very helpful and excellent service!”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“You are trying and well attending to me ..I wish to back to your store again.. the Doctor that attend to me is very very good and she knows how to deal with client with a good manner and the manager there is okay because he has customers skill..the only things I want to say that my lenses is bit dack and freeze but I can't come back and laughing the complain because am going away for my holiday..but am using the one I got from specsavers now..thanks .”

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Posted 5 years ago

Hi Olasunboh, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“The aftercare in such difficult conus circumstances has been outstanding as the staff have on several occasions always been more than ready to sort out my glasses fitting to get them right Thank you”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Staff very helpful in all areas, relating to the purchase of my glasses. All Covid-19 procedures, are very reassuring , providing a very safe environment. 1st time that have used Scrivens, so all round very pleasant experience.”

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Posted 5 years ago

Hi Mary, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Good service : good value: helpful and cheerful staff.”

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Posted 5 years ago

Hi John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Excellent service, personal care. Quality staff.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very efficient and pleasant staff .”

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Posted 5 years ago

Hi Joan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Professional throughout”

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Posted 5 years ago

Hi Andrew, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Scrivens treat all their customers with The best care and service they are the best opticians I have ever been to”

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Posted 5 years ago

Hi Andrew, Thank you for the kind words! ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Just got my glasses using Scrivens Cleveleys and it is absolutely the best I have ever had. Will definitely go back when I need a new prescription.”

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Posted 5 years ago

Hi Christine, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“Scrivens provides hearing services to my GP surgery under NHS. I was 38 when I was diagnostic with severe hearing loss and 39 when I started to wear the HAs. I am a healthcare front line worker with an active life style. I was given basic hearing aids like any other patient and the result was, the HA's don't work for me. After many complaints I decided to ask Access to work for help. Access to Work agreed to help me to get the right HAs I need to do my job. I requested a letter and a quotation to Scrivens Customer Service from 25th September to hand it to Access to work. Today is 13th November and I haven't receive the documents I need to start the process to get decent HAs according to my life style. I feel tired to call Scriven Customer Service, the answer is always the same. No words to describe what I am living with this company.”

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Posted 5 years ago

Hi Hitochi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Well looked after”

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Posted 5 years ago

Hi Richard, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I have always had excellent service at the Ringwood branch”

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(Ringwood) - Posted 5 years ago

Hi Bridget, thank you for the kind words! We’re so happy your visit at the Ringwood branch went so smoothly

Posted 5 years ago

“August 2019 purchased glasses, returned numerous times they were too strong magnifying preventing mw wearing them and the left arm blistered my ear continuosly. Was told I would get used to them. Later I had to return followi g an accident and drugs given which affected my eyes. First blinded then returning to very blurred vision due to gabberpentinoids I was told to visit the opticians. Optician not familliar with the drug I was told to have a new prescription, already had eyes tested and told not to be persauded to do this as my eyes were still changing I decli ed so making the optician irritated and the rest of the exami ation pai ful. The visual field test I was told to move my head i order to see thi gs as I could'nt move my eyes to the sides. Refused to gi e any written i formation to me and i sisted gab erpentine medication had no involveme t and that it was old age and anxiety. Months on I still have very blurred vision co 't reD , see faces, or myself i tbe mirror see anybody's face and everything arou d me is darker and very blurred. My eyes remain bloodshot and painful .Opticians should research drugs not say tbey have no affects when tbey are fou d to have ma y life cha ging ones. A customer who regrets ever going i to a scrivens shop”

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Posted 5 years ago

Hi Angela, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Brilliant care and service at Chipping Norton. I have always felt very comfortable with very helpful staff. A++++”

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Posted 5 years ago

Hi Wendy, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chipping Norton.

Posted 5 years ago

“Always receive top class eye test staff friendly. Always call to inform when glasses are ready..”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews