Scrivens provides hearing services to my GP surgery under NHS. I was 38 when I was diagnostic with severe hearing loss and 39 when I started to wear the HAs. I am a healthcare front line worker with an active life style. I was given basic hearing aids like any other patient and the result was, the HA's don't work for me. After many complaints I decided to ask Access to work for help. Access to Work agreed to help me to get the right HAs I need to do my job. I requested a letter and a quotation to Scrivens Customer Service from 25th September to hand it to Access to work. Today is 13th November and I haven't receive the documents I need to start the process to get decent HAs according to my life style. I feel tired to call Scriven Customer Service, the answer is always the same. No words to describe what I am living with this company.