Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Scrivens Opticians for the last 20 years for my eye tests and any updates required on my spectacles. I've found them to be thorough and professional in their testing of my eyes, friendly and helpful and would recommend them to anyone searching for a good Opticians.”

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Posted 6 years ago

Hi Doreen, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Friendly staff, any problem is quickly sorted”

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Posted 6 years ago

Thank you for the excellent review Mrs Reed ! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“A very friendly and caring team who put customers first. Thankyou”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very nice service as well as co ordination.delling is excellent”

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Posted 6 years ago

Hi Abdul, thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Always friendly and helpful.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very good service,pleased with new specs.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Friendly and knowledgeable staff.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went well!

Posted 6 years ago

“Very professional service from experienced and helpful staff”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very helpful and friendly staff, no problem with my glasses,”

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Posted 6 years ago

Hi Sue, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Was very impressed last year when I had my eyes tested but this year it has been a complete mess up with my prescription being wrong.”

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Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Test was carried out very efficiently and on time. The was a good selection of frames to choose from and tactful assistance with making the choice.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“still on going but very helpful with my problem.”

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Posted 6 years ago

Thank you for taking the time to leave us us a review!

Posted 6 years ago

“xxxx stars very good services”

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Posted 6 years ago

Hi Asad, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Staff was very friendly and helpful. Glasses came very quickly. Great experience.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I have always found them to be helpful and trustworthy. I have every confidence in their work.”

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Posted 6 years ago

Hi Janet, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Excellent sight test, and very helpful shop staff. Such a shame that the glasses that came back didn’t match the prescription. Even when sent back For correction, only one eye was right The 2nd time around. At least they gave me a full refund. I won’t use again.”

Helpful Report

Posted 6 years ago

Hi David, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Very good option and eye test was 1st class but the after sales wasn't as personal as previously felt in store. Will definitely think twice when next due about this.”

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Posted 6 years ago

Hi Pete, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 6 years ago

“Advised I should purchase some eye drops from them. They charges me £13.50, so though they must be better than usual retail eye drops. Later that day found them for sale in several retailers for between £3.50 and £4.50. Complete Ripoff. Cancelled by glasses order in protest.”

Helpful Report

Posted 6 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“After supplying an incorrect prescription refusing to pay anything toward spectacles made to prescription at another supplier, even after admitting the error”

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Posted 6 years ago

“Friendly, professional and efficient service. My autistic adult son received nothing but kindness and understanding during his recent visit”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews