Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,065 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely lady, very knowledgeable & helpful, obviously well trained!”

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Posted 6 years ago

Hi Caroline, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Been with Scrivens Opticians for approximately 20 years, the service is always first class. It is easy to make the appointment, no long waiting times, staff are very courteous, helpful and patient - and give excellent customer service.”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with our services. We really do appreciate you taking the time to share your , experience with us.

Posted 6 years ago

“Very good, helpful when I needed help picking my glasses”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review Clare!

Posted 6 years ago

“Great customer service I love the staff in the Chesterfield store Xxx”

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Posted 6 years ago

Hi Jacki, thank you so much for your review! We really do appreciate you taking the time to share your experience at our Chesterfield branch.

Posted 6 years ago

“Very friendly service and extremely professional. Helped me pick glasses that suited my face shape ( not had any before!) and my price range . Would recommend.”

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Posted 6 years ago

Thanks for the excellent review Kim! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“well all I can say is everything was done in a very Profesional manner the staff were brilliant and was kept informed with everything from start to Finnish cant ask for more”

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Posted 6 years ago

Hi Raymond, thank you for the excellent review! We’re so happy that your visit went so smoothly

Posted 6 years ago

“Fantastic staff great atmosphere”

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Posted 6 years ago

Hi Colin, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Always get prompt attention whether for hearing or optical appointments, and the staff are friendly and helpful. Would happily recommend Scrivens to friends.”

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Posted 6 years ago

Hi Dorothy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I love going for my eye test and looking for my glasses with the help with the ladies who work there. The care they take is brilliant and they are so helpful. Also we have a great laugh.”

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Posted 6 years ago

Hi Joyce, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Really great service, Emma was very helpful in helping me choose my glasses and making sure they fitted correctly.”

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Posted 6 years ago

Hi Ian , thank you for the kind words! We’re so happy your visit went so smoothly.We look forward to assisting you again in future.

Posted 6 years ago

“Brilliant place. Staff are wonderful, very patient and understanding. Couldn't have been more helpful! Thank you”

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Posted 6 years ago

Hi Julie, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Excellent treatment, except it seemed to take a long time to make the spectacles I ordered (3weeks).”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review! If you could email customercare@scrivens.com with more information, we will look into this for you.

Posted 6 years ago

“My first time with Scrivens proved to be an excellent decision. Civilised, friendly service, competitive rates and really like my new glasses. Shouldn't be going to Specsavers now!”

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Posted 6 years ago

Thanks for the excellent review Mrs Mount! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Disappointed is all I can really say. First eye test failed, second reading test failed, various suggestions made, no improvement - bearing in mind that the first eye test was towards the end of November 2019! It was mutually agreed that I could have a refund nearly THREE weeks ago and I am still waiting for it to happen. But - you gave me a hearing test that I didn't want, but apparently it is compulsory... Please can someone return my money.......”

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Posted 6 years ago

Hi Glenis, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Hi Jackie, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Lovely staff, very helpful.”

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Posted 6 years ago

Hi Carol, thank you for the excellent review!

Posted 6 years ago

“My husband and I have recently been dealing with Scrivens . We have found them to be very helpful and efficient.”

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Posted 6 years ago

Hi Ann, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Great experience, Yasmine was really helpful and knowledgeable. Great turnaround and cost.”

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Posted 6 years ago

Hi Claire, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Convenient.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Service is good, but finding price a bit expensive”

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Posted 6 years ago

Thank you for taking the time to leave us a review!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,065 reviews