Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent treatment, except it seemed to take a long time to make the spectacles I ordered (3weeks).”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review! If you could email customercare@scrivens.com with more information, we will look into this for you.

Posted 6 years ago

“My first time with Scrivens proved to be an excellent decision. Civilised, friendly service, competitive rates and really like my new glasses. Shouldn't be going to Specsavers now!”

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Posted 6 years ago

Thanks for the excellent review Mrs Mount! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Disappointed is all I can really say. First eye test failed, second reading test failed, various suggestions made, no improvement - bearing in mind that the first eye test was towards the end of November 2019! It was mutually agreed that I could have a refund nearly THREE weeks ago and I am still waiting for it to happen. But - you gave me a hearing test that I didn't want, but apparently it is compulsory... Please can someone return my money.......”

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Posted 6 years ago

Hi Glenis, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

Hi Jackie, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Lovely staff, very helpful.”

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Posted 6 years ago

Hi Carol, thank you for the excellent review!

Posted 6 years ago

“My husband and I have recently been dealing with Scrivens . We have found them to be very helpful and efficient.”

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Posted 6 years ago

Hi Ann, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Great experience, Yasmine was really helpful and knowledgeable. Great turnaround and cost.”

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Posted 6 years ago

Hi Claire, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Convenient.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Service is good, but finding price a bit expensive”

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Posted 6 years ago

Thank you for taking the time to leave us a review!

Posted 6 years ago

“Great service. Really friendly and professional staff. Glad I used them.”

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Posted 6 years ago

Thanks for the excellent review Karen! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very Professional (and good coffee!)”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very happy with eye test. very efficient.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Lovely people very good service cannot fault them in anyway.”

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Posted 6 years ago

Hi Cheryl, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The guy who did the sight test was excellent.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The staff at the willenhall branch are very polite efficient and also very friendly. A pleasure to do business with them.”

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Posted 6 years ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience at our Willenhall branch.

Posted 6 years ago

“the assistant was very attentive and helpful.gm”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Yes I found the staff very friendly and very helpful. And a good choice of frames. Didn’t wait long either. Ginger.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Hello, Excellent service. Eye check and frame selection Tuesday and collect glasses 10 days later. Looking good and a perfect fit. Full marks to the Ladies at Mildenhall not only for the 1st. Class service but also for the very friendly attitude. With best wishes.”

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Posted 6 years ago

Hi Leslie, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Excellent service. Eye check and frame selection on Tuesday. Collect glasses 10 days later, and a perfect fit. Full marks to the Ladies at Scrivens Mildenhall, not only for the 1st. Class service but also for the very friendly attitude. With best wishes.”

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Posted 6 years ago

Thank you for your wonderful review Leslie ! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“very impressed with the service. I have a contact lens contract with them,, and I went for my annual eye check up plus they did a hearing test as well. Both the Manager and the optician himself were very helpful. My only suggestion would be as East Grinstead is the end of a train line to London, and parking is very difficult in town on a weekend, a late night opening would be very useful for me”

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Posted 6 years ago

Hi Bridget, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews