Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with the service l received during my purchase.”

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Posted 6 years ago

Hi Momoh, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Wrong lenses ordered, pretty vital when ordering glasses. You'd have thought I'd have got a free box of lens wipes or something considering the price of the frames.”

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Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Brilliant service Lovely staff”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Everything was perfect from start to finish and the staff are friendly and extremely helpful!”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I was happy with the eye test but found the spectacle selection limited and more expensive than your competitors.”

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Posted 6 years ago

Hi Vic, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Very pleased with the reception staff and modern thorough eye test. I would have liked frame for playing snooker they are unavailable (shame). good all round quality service”

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Posted 6 years ago

Hi Phil, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“I have been a customer of Scrivens Opticians & Hearing Care and their predecessors (Melson Wingate) for more than thirty five years and have always had excellent and personal service from them. I use both their contact lens and their spectacle range and am happy with both. I can recommend them without reservation.”

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Posted 6 years ago

Hi Christine, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“made two separate appointments of which both were cancelled only ten and twenty minutes prior to my appointment even though I checked the day before that the optician would be in complete waste of my time”

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Posted 6 years ago

Hi Bob, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“i had to return 4 times to the shop”

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Posted 6 years ago

Hi Barry, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Good service and pleasant staff. Glasses slightly delayed but kept informed.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“very friendly staff.”

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Posted 6 years ago

Hi Brian, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Amazing service”

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Posted 6 years ago

Hi Will, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very professional staff who explained everything clearly and concisley.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“Very friendly and courteous staff. Made me feel extremely confortable and good in myself when helping me to choose new glasses.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Great knowledgeable and friendly staff. Highly recommended.”

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Posted 6 years ago

Hi Jackie, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I would like to say the service at the Kentish Town branch this year was exceptionally good, from The moment I walked in branch to receiving my pair of glasses the service was very good. Thank you again Mr A Ahmed”

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Posted 6 years ago

Hi Mr Ahmed, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Kentish Town, and we look forward to assisting you again in future.

Posted 6 years ago

“I received the attention I needed and I am satisfied with my new pair of glasses.”

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Posted 6 years ago

Hi Sabina, thank you for your review! We're delighted to hear you are happy with your new glasses.

Posted 6 years ago

“Excellent customer service and care”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Friendly staff and quick on time appointment which was thorough and left me feeling confident in my needs, bonus hearing test also included.”

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Posted 6 years ago

Hi Glenn, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Was called in for eye check 3 months too early. Precribed the wrong lenses which meant I had to travel to sheffield 3 times before it was sorted. £2.60 parking each time. I have been attending scrivens for many years and have always been very satisfied but will look elsewhere now.”

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Posted 6 years ago

Hi Lyn, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews