Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were very professional and helpful, offering a wide range of frames to suite me, that other optitions didnt. Will definitely visit again.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Hearing test due no audiologist available three months later after endless letters telling me I cannot have batteries if I don't make appointment letter arrives again called the shop audiologist available in November phoned immediately appointment given for November 11th @4pm one arrival for appointment find it hasn't been put in the book but you can have one for December the 4th in exasperation walked out. Now did to go any where else need a Dr to refer me !!!!”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Always friendly helpful & accommodating.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“I've been very satisfied customer for. 22 years plus and everyone there has always been very kind and helpful, Thank you”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“excellent staff could do with more choice of frames”

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Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Lovely people. They pay attention to detail. Prompt service. I would highly recommend.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Great service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“I am very happy with Optician.He is doing excellent job and customer-care. All the staffs are very good.But one staff was beginning eye screening then she wanted to do the hearing test.I told her I came here for eye test and hearing test regularly I am attending hospital.Her attitude was not a high standards.”

Helpful Report

Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Was given terrible precription which was totally wrong compared to a precription from else where. This may have damaged my eye sight. I am shocked at their unprofessionalism at Royston branch even with a second eye test, they still got my precription totally wrong and this would have finally damaged my eye sight for life. If you do not want your eye sight damaged, please and please do not visit them. They have the old equipments for eye test compared to where i finally had my eye properly tested. Please stay away from Scrivens Royston for your own good.”

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Posted 6 years ago

“Excellent friendly staff , great service and good price.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Absolutely fantastic customer service in my local Barnsley branch. Staff always go that extra mile - nothing is too much trouble at all. They are professional and honest when trying on glasses - recommending suitable shapes and styles. I recently had an issue with the delivery of my contact lenses and they sorted it out immediately. Thank you for being so lovely. Its a pleasure to come into branch and I will always recommend scrivens.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Barnsley.

Posted 6 years ago

“Excellent service would recommend”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“A great service. Very knowledgeable, friendly and helpful staff.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Everyone is always very pleasant, helpful and patient.”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Always very helpful and friendly.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very helpful”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“I didn’t think some of the staff were very friendly , I didn’t feel comfortable , I have used Scrivens for years but I don’t think I will be going back to the Halesowen branch .”

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Posted 6 years ago

“The staff were very helpful and patient and gave an excellent service.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Overpriced for glasses and not much choice”

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Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“I received an excellent eye test,a very thorough examination.Very pleasant staff & everything was so easy from booking the appointment to collecting my new glasses.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews