Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are efficient, and friendly.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very pleased with the professional and friendly attention given to me and help with choosing the new frames. The glasses have been much admired. Audrey Creed”

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Posted 6 years ago

Hi Audrey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Excellent service in the branch, staff are always very friendly and efficient.”

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Posted 6 years ago

Hi Elaine, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Hi, to be honest with you I am not happy with my glasses it is not comfortable at all, you made me a glasses with joint views,but any time I wear it I get headache and it’s not clear to see”

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Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“I recently made a purchase from my local scrivens and was very impressed by the overall help from the staff and the appearance of the shop.”

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Posted 6 years ago

Hi Jayne, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Really friendly staff, very attentive and always happy to help with advice. Really easy to make appointment.”

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Posted 6 years ago

Hi Chris, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very happy with the care and service I received recently. Thank you.”

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Posted 6 years ago

Hi Elaine, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The service from the local branch was great, can not fault them. However I have spoken with a couple of friends who have also received glasses and it appears you are very expensive and I could have bought my glasses for £90.00 less. Really £90.00”

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Posted 6 years ago

Hi Adrian, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Blandford Forum Branch: Excellent care and attention to detail. Clear communication on prices of lenses and styles of frames. Friendly staff who did not up sell, they found styles to suit me. Fantastic care and information from the Optician. I would highly recommend this branch. Helpful, friendly staff who do a great job.”

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Posted 6 years ago

Hi Gaynor, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“After having Eye Test and then receiving my Glasses, they were not correct however the staff at the Halesowen Branch were excellent and ensuring full customer satisfaction was achieved. After another couple of visits my satisfaction on the products received was excellent. Well done to everyone at Halesowen.”

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Posted 6 years ago

Hi David, thank you for your wonderful review! We're delighted to hear you are now happy with your new glasses. We’ll pass your comments onto the team at Halesowen, and we look forward to assisting you again in future.

Posted 6 years ago

“After the eye test ordered new glasses really pleased with the help and service I received. Many Thanks.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“While on holiday I accidentally distorted my glasses frame and one of the lenses came out, the lady in Scrivens in Bromyard did a wonderful job of repairing my glasses. I didn't have a spare pair of glasses with me and don't know what I would have done if they'd been unable to fix them. First class service”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bromyard

Posted 6 years ago

“A friendly efficient staff and very professional service. I have been with Scrivens now for a few years. I had arrived at my original opticians 5 minutes late due to road works in the town, another appointment would have to be made some two week later! I came into Scrivens and made an appointment for the next day. A splendid stroke of luck and a better service.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Staff are always very helpful, polite and informative.”

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Posted 6 years ago

Hi Gary, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“A friendly and personal experience is always present when visiting Scrivens Opticians. This is the second pair of glasses and eye tests that I have in the past few years since from Scrivens. Previously had I arrived just 5 mins late for an appointment at an another local opticians and they could only provide another appointment ten days later. I popped over to Scrivens and got an appointment within two days! What luck to find such a better experience!!!”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“The staff were very helpful and friendly”

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Posted 6 years ago

Hi Eric, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Bad start. Got better later.”

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Posted 6 years ago

Hi Don, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 6 years ago

“Excellent service, staff always pleasant and helpful and willing to explain anything/everything.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch

Posted 6 years ago

“excellent opticians very though would recommend to friends and family”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“A Very friendly & helpful service, I would recommend and be going back in the future.”

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Posted 6 years ago

Hi Simon, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews