Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent gentleman testing very informative and good manner. Couldn’t ask for better service in selection and fitting of glasses. Getting on very well with new prescription and frames Excellent all round”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses and we look forward to assisting you again in future.

Posted 6 years ago

“Very pleased with the service, ended up with a nice pair of glasses. Loads of frames to choose from”

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Posted 6 years ago

Hi jack, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Scriven's staff are very kind and helpful, making sure fitting and vision are perfect, thank you”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The service was excellent from start to finish. The assistants were helpful, not pushy; everything they should be, in fact. Thank you Scrivens, Broadstone.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.

Posted 6 years ago

“Extremely good customer service”

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Posted 6 years ago

Hi Debbie, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Professional and efficient staff. Friendly and helpful, not pushy by trying to get you to spend a lot of money.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch

Posted 6 years ago

“Excellent staff.”

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Posted 6 years ago

Alma, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Staff at Fleetwood excellent”

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Posted 6 years ago

Hi Christine, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Our NHS hearing services, which used to be excellent, are now provided by Scrivens. My mother (in her 90s) had to wait many weeks for an appointment, which eventually took place at the end of July. She was assured that she would have her hearing aids within 4 weeks. We heard nothing more. After 5 weeks, I called to find out why this promise had failed. I was told the aids hadn't yet been made, but would be available by 8th October. This was nearly 10 weeks after the test, not 4. Today, 2 hours before her appointment, I was called by Scrivens. They have no idea where her hearing aids are, have no idea when they will be ready, but feel sure they will be available by 5th November. They only have one appointment available that day, at the least convenient time imaginable, and if we don't want it, then we will have to wait another 5 weeks. Frankly, this has to be about the worst service ever delivered by any company, anywhere. I selected one star only because I wasn't able to select zero stars, and anyway, I guess we should be grateful that they called before we actually set off for the appointment. In my view, the public money spent on these private companies would be better spent investing in the NHS.”

Helpful Report

Posted 6 years ago

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“Friendly, helpful professional service. Efficient. Very pleased I switched from Boots to Scrivens. There is such a big difference in my experience with Scrivens and my last opticians, a national optician chain.”

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Posted 6 years ago

Hi Denise, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Always very friendly and helpful.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The staff are very professional and friendly. The optician explained the Change to my prescription and the sales staff helped me chose a pair of glasses to suit me. Very very happy. Great experience. That’s why I have been coming to Scrivens for some time now.”

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Posted 6 years ago

Hi Gaynor, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Staff are efficient, and friendly.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very pleased with the professional and friendly attention given to me and help with choosing the new frames. The glasses have been much admired. Audrey Creed”

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Posted 6 years ago

Hi Audrey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Excellent service in the branch, staff are always very friendly and efficient.”

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Posted 6 years ago

Hi Elaine, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Hi, to be honest with you I am not happy with my glasses it is not comfortable at all, you made me a glasses with joint views,but any time I wear it I get headache and it’s not clear to see”

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Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“I recently made a purchase from my local scrivens and was very impressed by the overall help from the staff and the appearance of the shop.”

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Posted 6 years ago

Hi Jayne, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Really friendly staff, very attentive and always happy to help with advice. Really easy to make appointment.”

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Posted 6 years ago

Hi Chris, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very happy with the care and service I received recently. Thank you.”

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Posted 6 years ago

Hi Elaine, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The service from the local branch was great, can not fault them. However I have spoken with a couple of friends who have also received glasses and it appears you are very expensive and I could have bought my glasses for £90.00 less. Really £90.00”

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Posted 6 years ago

Hi Adrian, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews