Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time at the Rugeley branch and was very happy with the service I received. Very personable and helpful re frames and did me a good deal. A big shout out to Emma who is always happy to help.”

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Posted 6 years ago

Hi Martin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our Rugeley branch.

Posted 6 years ago

“I am currently disputing the need for glasses that it appears I do not need.”

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Posted 6 years ago

Hi Sheila, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Appalling customer service. Overcharged with by taking two direct debits for the same goods and although admit to owing me hundreds of pounds they wont give it back. Phone calls not returned, deliberate delaying tactics to avoid the refund.”

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Posted 6 years ago

Hi Andy, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“attended north walsham branch for annual eye test accompanied by my partner.on being called in by the optician also during the eye test i found him to be very blunt with his attitude and lack of people skills, not even saying good morning .also during exam was quite blunt with my partner who was trying to be helpful.needless to say i or my partner will not be using scrivens again.”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Well looked after and guided through options etc.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The most thorough sight test ever by Raj and contact lens assessment by Richard. The best prescription issued in all my years of needing specs and lenses . My first visit and will recommend to all my family and friends !”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very good service, and kept me fully informed as to when my new glasses would be ready for collection. The only disappointment was that I really liked my existing frames, and was more than happy to “recycle them” (surely a good thing in these “Green days”?), but was told I could not do so. Added to that the same frames are no longer available, so I had to purchase new frames, at additional cost, which I did not like as much as my previous ones. This may influence my decision to perhaps “shop around” when I am due for another eye test, to see if there is a bigger choice of frames out there!!”

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Posted 6 years ago

Hi Andy, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Excellent service, very pleased with my eye test and my new glasses. They pinched my nose but they were soon fixed with no problems.”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses, and we look forward to assisting you again in future.

Posted 6 years ago

“Excellent gentleman testing very informative and good manner. Couldn’t ask for better service in selection and fitting of glasses. Getting on very well with new prescription and frames Excellent all round”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses and we look forward to assisting you again in future.

Posted 6 years ago

“Very pleased with the service, ended up with a nice pair of glasses. Loads of frames to choose from”

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Posted 6 years ago

Hi jack, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Scriven's staff are very kind and helpful, making sure fitting and vision are perfect, thank you”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The service was excellent from start to finish. The assistants were helpful, not pushy; everything they should be, in fact. Thank you Scrivens, Broadstone.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.

Posted 6 years ago

“Extremely good customer service”

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Posted 6 years ago

Hi Debbie, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Professional and efficient staff. Friendly and helpful, not pushy by trying to get you to spend a lot of money.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch

Posted 6 years ago

“Excellent staff.”

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Posted 6 years ago

Alma, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Staff at Fleetwood excellent”

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Posted 6 years ago

Hi Christine, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Our NHS hearing services, which used to be excellent, are now provided by Scrivens. My mother (in her 90s) had to wait many weeks for an appointment, which eventually took place at the end of July. She was assured that she would have her hearing aids within 4 weeks. We heard nothing more. After 5 weeks, I called to find out why this promise had failed. I was told the aids hadn't yet been made, but would be available by 8th October. This was nearly 10 weeks after the test, not 4. Today, 2 hours before her appointment, I was called by Scrivens. They have no idea where her hearing aids are, have no idea when they will be ready, but feel sure they will be available by 5th November. They only have one appointment available that day, at the least convenient time imaginable, and if we don't want it, then we will have to wait another 5 weeks. Frankly, this has to be about the worst service ever delivered by any company, anywhere. I selected one star only because I wasn't able to select zero stars, and anyway, I guess we should be grateful that they called before we actually set off for the appointment. In my view, the public money spent on these private companies would be better spent investing in the NHS.”

Helpful Report

Posted 6 years ago

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“Friendly, helpful professional service. Efficient. Very pleased I switched from Boots to Scrivens. There is such a big difference in my experience with Scrivens and my last opticians, a national optician chain.”

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Posted 6 years ago

Hi Denise, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Always very friendly and helpful.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The staff are very professional and friendly. The optician explained the Change to my prescription and the sales staff helped me chose a pair of glasses to suit me. Very very happy. Great experience. That’s why I have been coming to Scrivens for some time now.”

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Posted 6 years ago

Hi Gaynor, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews