Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,735 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I HAVE HAD MY HEARING AIDS FOR ABOUT 12 MONTHS AND I HAVE JUST FILLED IN MY QUESTIONNAIRE, BUT THERE WAS NOWHERE FOR COMMENTS. PERHAPS I CAN USE THIS REVIEW FOR A COMMENT. THE THING IS THEY ARE VERY GOOD APART FROM ONE THING, THE TUBE THAT GO FROM THE EAR PIECE TO THE MAIN PART BEHIND THE EAR GOES FLAT AND THIS IMPAIRS THE VOLUME SO I HAVE TO KEEP ADJUSTING THE VOLUME THEN I GET HIGH PITCH WHISTLES , WHEN I AM IN COMPANY IT IS VERY EMBARRASSING. APART FROM THAT THEY ARE VERY GOOD.”

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Posted 1 year ago

Hi Eric, thank you for letting us know about this. Your feedback helps us get better.

Posted 1 year ago

“The gentleman who conducted my eye test was a true professional and was prepared to answer questions in full. I was also made to feel comfortable and he was kind enough to interact with my grandson aged 7. I will return to this branch in the future”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Service was very good but glasses were pricy compared to their competitors”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 1 year ago

“Reasonably satisfied overall with service and hearing aids. However the tube entering the ear canal is quite rigid and I find myself continuously pushing it in to my ear as it feels as if its coming out. My main gripe is that the batteries only last 9/10 days so I must always make sure to carry spare. Previous aids, using same type of battery would last up to 16 days.”

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Posted 1 year ago

Hi Kevin, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Having been in front line food retail for over 30 years with Sainsbury's, Waitrose and M&S, I think I have the qualifications to say what an excellent customer focused team you have at your branch in Bitterne precinct, Southampton. I would like to mention Optometrist Jason Date-Chong who suggested going back to wearing vary focal's which I always wore in retail and has worked very well. Finally at my age, and also being in the care Southampton Eye Hospital, I get vey nervous about the condition of my eyes and Jason had an excellent 'Bedside manner'!!”

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(Southampton Bitterne) - Posted 1 year ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Hi I had an eye test which i needed a new pair of glasses.The staff were very friendly and new their job.The reason i gave 4 stars was the waiting time and the time the test took was 1 and a half hours.”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 1 year ago

“Booked it for an eye test at the Fordhouses/Oxley branch after it was recommended by a friend. Had a wonderfully thorough eye examination with the lady optician and was seen by a young asian/indian man about glasses options. They were very knowledgeable and professional however I didnt purchase any glasses. Even though the service i received was exceptional, i was put off as I could hear the manager discussing the numbers of sales they’d done and comparing it to neighbouring stores. This was off putting as I felt like they just wanted my money to reach whatever goal they were set. I understand businesses must make money to stay afloat but i have never heard any other business discuss it so openly. I imagine some commission for the managers is involved. Hmmmm”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Staff always friendly and helpful. Have had regular eye tests at local branch for nearly 20 years. Glaucoma first diagnosed at Scrivens also cataracts. Had cataract surgery but many problems. Awaiting a lens replacement from hospital. I will then go back to Scrivens for advice and another contact lens.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Very polite and helpful staff. Would definitely recommend.”

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Posted 2 years ago

Hi Nicky, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I have regularly used Scrivens since I moved back to Norwich 2006. I was referred to have cataract surgery at N&N hospital. Since January I've had 4 lots of surgery . I have one good eye and one minus a lens. July earliest appointment. I have found Scrivens staff always friendly and helpful. Eye tests have always been comfortable and informative. This is probably not the review you require. I will be returning as soon as N&N hospital makes my eyes comfortable again.”

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Posted 2 years ago

Hi Anthony, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I’m afraid I’ve lost my hearing aids and need to order new ones.”

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Posted 2 years ago

Hi, thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“EXCELLENT CARE AND ATTENTION FROM INITIAL HEARING TEST AT YARM MEDICAL CENTRE. HAD REVIEW APPOINTMENT WITH PAUL YESTERDAY AND AGAIN THE CARE WAS EXCELLENT. THANKYOU.”

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Posted 2 years ago

Hi Joyce, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Happy with my earing aid but not perfect, not sure if raising or lowering the volume correctly on buttons for want of a better word.”

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Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“The visit, yesterday, went well and the optometrist, Sonya Gandhi, was very supportive. Sonya Manley helped me find the new glasses and all went well! Thank you for a very supportive staff who are interested 'beyond the call of duty'.”

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Posted 2 years ago

Hi Fingland, thank you for your wonderful review!

Posted 2 years ago

“nice staff but i was early for my eye test had one test then had to waiit for another test and sat around for about 2 hours i said ive been up very early and need to get it done as soon as possible then tried to charge me but on the letter it said it was a free test so i showed letter and got it free got to go back for some more glasses but will go on a weekend this time”

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Posted 2 years ago

Hi Karen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Always a good service thank you. BUT seriously I do not need almost daily reminders of an appointment that I made... I book on Friday for the following Saturday and received 3 text an emails and a phonecall!! But over the top me thinks 🙄”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“I've been with Scrivens on Upper St Giles Norwich for over a decade. The staff are very helpful and friendly. I always feel that I have had a thorough eye test and am given the appropriate presciption. When it comes to chosing frames, staff go out of their way. They advise well in suitability and often go looking for pairs that will suit my faceshape too.”

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(Norwich Upper St Giles) - Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“good customer service; hearing aids performing well”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Great service! very professional staff ! One staff member not so nice but other than that experience was good”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I have been pleased with the service provided as l have visited the Northfield branch on a few occasions with slight problems. The staff have been very approachable and fixed the issues.”

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(Northfield) - Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,735 reviews