Eye test week before Christmas which was professional conducted by both optician and support staff. No complaints here other than the high cost of the spectacles, (more expensive than Boots or Specsavers). However, when my spectacles were ready for collection I received a txt and contacted the local branch number (Bourne End , Bucks) which must have been busy as I later got transferred to a centralised number (as I was advised later by your staff) and told to turn up anytime to collect spectacles. When I followed up on 22nd December I was berated for not having booked an appointment by an officious assistant. Having contacted your organisation, prior to visiting the branch, I took offence at this, whereupon attitude changed to I was busy, phoned engaged and so transferred to Head Office who do not know what they are doing! She did, however, deign to give me my spectacles. Having spent over £700 on spectacles (almost twice Specsavers) I do not appreciate this treatment and will not be using your company again. Talking the talk about family business and service is one thing, unfortunately experiencing the reality is another.