Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,884 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service , all staff were lovely , pleasant , helpful and knowledgeable. Only thing that stopped it being 5 stars is that I was contacted by phone saying they had a cancellation and asking me to come in earlier . I felt pressurised in to attending earlier than arranged even though it wasn’t convenient for me.”

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Posted 8 months ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 8 months ago

“The staff at Norwich branch excellent. I found your central telephone centre poor. I was asked all very intrusive questions which were absolutely not needed as I only wanted to know if I could go to branch with no appointment for new hearing aid tubes.”

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Posted 9 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 9 months ago

“Very good always send new batteries. I do have problem's with ichie ears when using my hearing aids for over an hour and would like some advice.”

Helpful Report

Posted 10 months ago

Thank you for your review. Please get in touch with your local branch or contact us at customercare@scrivens.com so we can help you further.

Posted 10 months ago

“Had a routine appointment for hearing aid service, this includes checking the hearing aid appliance and changing the tubes, whilst I was waiting I had an eye screening this was very helpful, their was a new piece of equipment and they were very thorough throughout I then saw the optician who did all the required tests, this wasn’t rushed and they took it at a good pace, clear and concise explained procedure and what the outcome, I then was passed onto a me,ever of staff called a Mike, he helped me choose some spectacles from the range No pressure, but appreciated advice of styles whilst choosing, costs for frames had a good choice , depending on your budget. I needed distance and reading . Throughout I felt at ease and would recommend others to try Scrivens, ,”

Helpful Report

Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Love my new glasses! Thank you to the Haywards Heath team, welcoming, friendly & knowledgeable. A great experience!”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“I am very satisfied with customer service. Prices are reasonable. They always send reminders for appointment and when your glasses are ready”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“Very satisfied staff very helpful”

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Posted 10 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 10 months ago

“Very helpful friendly staff pity scrivens was taken from Colne medical centre Brightlingsea still helpful when I've visited Colchester branch but not as convenient now I'm older”

Helpful Report

Posted 10 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 10 months ago

“They're good, very warm reception and deliver excellent service to customers.”

Helpful Report

Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“As usual a visit to local Scrivens a pleasure. The staff friendly and competent and helpful. A cataract op. recently dealt with very promptly. Good service indeed. However I was amazed at the price increase. Last year a price of 140 pounds up a year later to 250. Similar Bi-Focals. No extras. This seems unreasonable.”

Helpful Report

Posted 11 months ago

Thank you for the kind words! We’ll pass your comments on to the appropriate department for you.

Posted 10 months ago

“The branch is a lot bigger and better then the previous but the parking situation is awkward to get in and out especially how the crossing is at the roundabout when its blocked with traffic not easy, shame there wasn’t a one way in and exit only”

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Posted 11 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“Fast and easy booking”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“Thank you for yourservice which was quick and efficient”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The actual hearing test at Droitwich was very good but have had to wait 7 weeks for the hearing aid and also had to call you twice to chase up.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Updated my hearing aids and work really well”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Very welcoming and attentive staff giving efficient service. What did disappointment me was not only was some of the equipment not the most up to date but also and in some way more obvious, was to POOR state of the clients chair in the consulting room. This is not acceptable as it makes one wonder what else is not being looked after properly. The whole area needs to be spotless.”

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Posted 1 year ago

Thank you for your review, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“I feel everything is fine no need for changes”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“I visit them for both services and have always found the staff pleasant and helpful. The fact that their shop is within walking distance is also an advantage.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service and customer care”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Scrivens MILL HILL Excellent They do a lot of work for the NHS and the service was both professional and kind. The premises are clean and well kept. I'm glad I pooped in and thank all the staff that I met for a kind and professional service.”

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(Mill Hill) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Mill Hill went so smoothly!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,884 reviews