Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,884 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The employees are really friendly and very helpful. Was provided with a lot of assistance when choosing my first set of prescription glasses. However, the frame prices are a lot more expensive than you will find anywhere else (purchased a pair of Oakley frames that were £114 cheaper than Scrivens!!!) and as a result of this, I didn't make a complete purchase, but will be taking the frames in for lens fitting.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Verry kind Doctor and verry profesional. Verry happy”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Service i received was excellent even set up the app for me and follow up has been great”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Always had a good service and been delt quickly and efficiently.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Polite , professional , knowledgeable, engaging , happy , helpful.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“First visit overall vey satisfied, positive customer experience. Eye test detailed & informative professional care and welcoming, reassuring polite manner by the optician. Support staff also very professional helpful and clearly knowledgeable in selection / fitting of products. Actually looking forward to receiving my glasses. Slightly more expensive than others. However if the product fully meets needs and expectations. Will be a satisfied new customer.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“It's all good”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“All I would say some of your staff need better training. Even though I had an appointment I was treated like someone who had just walked in off the street and the receptionist decided she was going to tell me what was wrong with my hearing aids, even taking them apart in front of every one in reception and getting me to put them in. I had told why I was there, it was almost like she knew better then the trained expert that I had my appointment with. It was demeaning and embarrassing”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Very pleased with last hearing test you did. Finding it generally a much longer wait to receive tubes and batteries than my previous years with hearing care from the NHS. Only once did these arrive as quickly.”

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Posted 1 year ago

Hi, thanks for your rating! If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 1 year ago

“Excellent service , first time used Scrivens will definately use again”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“very straightforward”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Service was top notch, friendly, considerate, nothing was too much trouble. Staff & optician are knowledgeable, patient and relaxed. Watched them assist an elderly customer while I was waiting, who was confused. No judgement or rush, they were respectful and went above and beyond to help. Shame they can't compete with price at other top optical providers, or I'd definitely be back.”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Friendly staff very willing to help Knowledgeable and professional optition. A map included in the email would be really helpful showing location as even with Google maps is wasn't easy to find if you don't know the area. Luckily a local lady showed me the ally way to go down but I wouldn't have spotted the shop sign unless she had helped me.it did add to the stress.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“It’s great but sadly it can’t connect to my I phone”

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Posted 1 year ago

Hi Mike, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 1 year ago

“Good service very helpful”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 1 year ago

“Really helpful friendly staff”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“I recently moved to vary focal glasses which I purchased from Bury St Edmunds branch. The staff were extremely helpful and friendly. Living 40 miles away Jan the branch manger very kindly delivered the glasses to my home as we live in the same village.”

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Posted 1 year ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to the branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Ethan was very informative and patient and thorough, he explained every step of the tests he was doing.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Chapel en le Frith: . I recently had a problem with my spectacles and the staff were extremely helpful and professional in rectifying the problem which after some time resulted in replacing the spectacles. I feel reassured that there is a local opticians who always treat the customer with professionalism and respect. Well done to staff at this branch and keep up the good work.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chapel en le Frith.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,884 reviews