Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,013 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Updated my hearing aids and work really well”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Very welcoming and attentive staff giving efficient service. What did disappointment me was not only was some of the equipment not the most up to date but also and in some way more obvious, was to POOR state of the clients chair in the consulting room. This is not acceptable as it makes one wonder what else is not being looked after properly. The whole area needs to be spotless.”

Helpful Report

Posted 1 year ago

Thank you for your review, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“I feel everything is fine no need for changes”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“I visit them for both services and have always found the staff pleasant and helpful. The fact that their shop is within walking distance is also an advantage.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service and customer care”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Scrivens MILL HILL Excellent They do a lot of work for the NHS and the service was both professional and kind. The premises are clean and well kept. I'm glad I pooped in and thank all the staff that I met for a kind and professional service.”

Helpful Report

(Mill Hill) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Mill Hill went so smoothly!

Posted 1 year ago

“The employees are really friendly and very helpful. Was provided with a lot of assistance when choosing my first set of prescription glasses. However, the frame prices are a lot more expensive than you will find anywhere else (purchased a pair of Oakley frames that were £114 cheaper than Scrivens!!!) and as a result of this, I didn't make a complete purchase, but will be taking the frames in for lens fitting.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very good service”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Verry kind Doctor and verry profesional. Verry happy”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Service i received was excellent even set up the app for me and follow up has been great”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Always had a good service and been delt quickly and efficiently.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Polite , professional , knowledgeable, engaging , happy , helpful.”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“First visit overall vey satisfied, positive customer experience. Eye test detailed & informative professional care and welcoming, reassuring polite manner by the optician. Support staff also very professional helpful and clearly knowledgeable in selection / fitting of products. Actually looking forward to receiving my glasses. Slightly more expensive than others. However if the product fully meets needs and expectations. Will be a satisfied new customer.”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“It's all good”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“All I would say some of your staff need better training. Even though I had an appointment I was treated like someone who had just walked in off the street and the receptionist decided she was going to tell me what was wrong with my hearing aids, even taking them apart in front of every one in reception and getting me to put them in. I had told why I was there, it was almost like she knew better then the trained expert that I had my appointment with. It was demeaning and embarrassing”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Very pleased with last hearing test you did. Finding it generally a much longer wait to receive tubes and batteries than my previous years with hearing care from the NHS. Only once did these arrive as quickly.”

Helpful Report

Posted 1 year ago

Hi, thanks for your rating! If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 1 year ago

“Excellent service , first time used Scrivens will definately use again”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“very straightforward”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Service was top notch, friendly, considerate, nothing was too much trouble. Staff & optician are knowledgeable, patient and relaxed. Watched them assist an elderly customer while I was waiting, who was confused. No judgement or rush, they were respectful and went above and beyond to help. Shame they can't compete with price at other top optical providers, or I'd definitely be back.”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Friendly staff very willing to help Knowledgeable and professional optition. A map included in the email would be really helpful showing location as even with Google maps is wasn't easy to find if you don't know the area. Luckily a local lady showed me the ally way to go down but I wouldn't have spotted the shop sign unless she had helped me.it did add to the stress.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,013 reviews