Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed new glasses, my prescription was very out of date. Shrivens were very professional and though, I cannot fault the staff and the resulting new spectacles improved my vision dramatically, I cannot fault the product but the price is high. Once I had my new prescription I ordered 3 (back up) glasses on line, these have arrived and are equal in quality, but 1/4 of the cost per pair, than Shrivens, the coatings (anti glare/anti scratch) are free online yet double the cost of Shrivens lenses. £100 for a pair seems a bit steep to me, for single vision lenses in £19 frame”

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Posted 4 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better.

Posted 4 years ago

“Very efficient; new hearing aids fitted, finding high sounds screeching.”

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Posted 4 years ago

Hi Doreen, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“curtious ,kind and considerate”

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Posted 4 years ago

Hi Rachel, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Scary going to the optician with covid still about but I had no qualms about visiting Harry. I have trusted him ever since he diagnosed high eye pressure years back. Only disappointment was that glasses so dear despite choosing £10 frames.”

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Posted 4 years ago

Hi Cathie, thanks for sharing your feedback.

Posted 4 years ago

“Rather expensive”

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Posted 4 years ago

Hi Graham, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“There was a lot of noise outside the room whilst having a hearing test,spoiling my concentration. Staff are always pleasent. Optometrist was very thorough .”

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Posted 4 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“great service,cannot complain very friendly staff,covid rules were applied happy customer”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Very satisfied with the service that l receiver for”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Last optician I saw was the best yet giving more explanation about sight and gave reasoning explanation why I had problems with last perscribed glasses, the hearing care cannot fault, reason for 4 stars, lack of choice in frames.”

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Posted 4 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“Eye examination good, specs do the job”

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Posted 4 years ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Disappointed to find that my first choice for Variofocals was not as I had picked I chose first pair as pink and second pair to include sunglasses were blue. My first choice ones had been made up as another blue pair. I was told my pink choice was not specified correctly for me on screen. However my husband has chosen the pink for me and we remember pink was specified. On the pick up day , they swapped the first pair for the frames still in store while I waited. Also I found there are numerous add-ons to choose all at extra cost. Glasses turned out much more expensive than I had expected to pay.”

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Posted 4 years ago

Hi Debbie, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“Always treated courteously by friendly and caring staff”

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Posted 4 years ago

Hi Helen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“hearing care very good but to expensive opticians very good but sales to slick and expensive”

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Posted 4 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“Well taken care of ,polite staff very professional x”

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Posted 4 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 4 years ago

“Whether on telephone or in person friendly efficient service . Everything carried out in a high Covid-19 managed way.”

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Posted 4 years ago

Hi Margaret, thank you for the kind words! We're so happy your visit went so smoothly

Posted 4 years ago

“Good optician but probably not the cheapest”

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Posted 4 years ago

Thank you for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Lovely local opticians, polite and helpful staff and professional optician. I am giving you a 'good' because your equipment for eye testing is dated compared with Specsavers which seemed so hi tech. The range of spectacles was very good and of high quality. Would I continue to use Scrivens, Yes!”

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Posted 4 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Nice staff quickly resolved any issues I had.”

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Posted 4 years ago

“Nice staff quickly resolved any issues I had.”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“The staff were very friendly and efficient, hygiene was very good even wiping the pen I had to use. The only thing I would say there wasn't a great choice of glasses but I guess that could be due to Covid as they have to quarantine them for a while once you have touched them. I am happy with the glasses I did purchase.”

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Posted 4 years ago

Hi Sue, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,802 reviews