Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After using another eyecare company for years, I decided to give Scrivens a try as it was a short walk away from my house. I booked a routine eye check even though I knew I had a glaring issue. It was confirmed by the optometrist, so she booked me in for specialist care. In May, that issue was resolved. During my 4 week follow up with that issue, it was decided to address the problem with my other eye. In August my other eye issue was resolved. After the two operations, my eyesight has returned to normal function. I want to say a massive thank you to the Leyton Scrivens branch for putting my name forward so see the specialists at Moorfields. I am forever thankful and grateful for that.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Fantastic care and service from Lynsey at the Chesterfield Market Place store. Expertly refitted my specs following my disappointment and discomfort following a fitting at another store. Would highly recommend! Customer Service as it should be.”

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(Chesterfield) - Posted 1 year ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Both my husband and I went for an eyesight test and also had the hearing test while there. A lovely atmosphere in the shop, very welcoming. We were put at our ease. Nothing was too much trouble and the emphasis was on providing us with what we wanted as individuals. Very thorough optician ensuring our eyesight health was spot on. I would have no hesitation in recommending the services here.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Went to Scrivens in Diss for hearing test and aids. I want to thank and fully recommend Zoe and Francesca for being fully informative and also being very kind and caring. I hope Scrivens appreciate these two employees.”

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(Diss) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The Bury St Edmunds branch is staffed by absolute professionals, with care for the client as an individual apparent in everything step of the process. Superb!”

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(Bury St Edmunds) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 1 year ago

“I had an appointment with Francesca Lau at Mildenhall branch for a wax removal in August 2025 . She was very kind and professional and I would thoroughly recommend her to anyone .”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Karl at Wallasey not only repaired my glasses but also gave my husbands glasses an MOT, great customer service you don't see anymore.”

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(Wallasey) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“After having an eye examination the optician said that there was a dramatically difference in the new eye exam . Feeling very unsettled I went for a second opinion plus extra exam of the optic nerve this test was negative plus no change on my prescription . On phoning the branch at Ashby I asked for an email! Nothing . To ask who I speak to . Very upsetting experience. I shall contact the opticians on Tuesday 2nd September. I've had a 2nd opinion.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“The whole experience at the New Milton branch was amazing. The staff were very knowledgeable, helpful and patient. Really good old fashioned service. It's so good to be hear now and not have to sit in near silence watching TV with subtitles.”

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(New Milton) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“My elderly mum came into the Walthamstow branch on Wednesday to fix a problem with her hearing aid and the lady there was really helpful, thank you”

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(Walthamstow) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I was today at scriven feltham branch ,the staff there are very friendly and polite also they provided excellent service to myself and my son too. Great team work.”

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(Feltham) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham.

Posted 1 year ago

“Absolutely first class service, brilliant opticians wouldn't go anywhere else. The staff are fabulous, knowledgeable polite friendly and very pleasant. Thank you”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I popped into my local Scrivens in Tilehurst yesterday, as my glasses kept slipping down slightly. I spoke with Ella and she was amazing, so friendly and offered to have a look at them for me. Ella changed the rubbers for me, check everything fitted correctly and gave my glasses a good clean. So nice that real customer service does still exist.”

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(Tilehurst) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Hi, I was referred by my doctor to Scrivens Opticians. I saw a lovely man called Sully. He put me at ease straight away. My test showed I needed hearing aids for both ears. Sully shown me the ones available. I wanted the button type so no one would see them. Sully explained that they wasn't suitable for my loss of hearing. He shown me the range that were suitable and said to try them on because they really cant be seen. I did and was really surprised to say that I couldn't see them. Sully ordered the ones most suitable, assuring me all the way. The night before going for them I was really upset, hearing aids ! I feel so old ! When I saw Sully he was so lovely. He explained everything again and I put them on. I can honestly say, they are so comfortable and they couldn't be seen, I looked side on to make sure and they couldn't ! More to the point I can hear ! After my 3rd visit I am up and running! I forget I have them on, I even went in the shower with them on ! I forgot...no problem though they are waterproof. They are brilliant and so is Sully. A lovely genuine, trustworthy person. All the staff at the store made me feel so welcome and also gave me information to help my dry eyes. I will be going back for my eyeglasses as well as my hearing aids! The back up customer services is wonderful, 2nd to none. And...my hearing aids don't make me feel old! Because...I can hear properly now! Thank you ever so much.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Chapel-en-le-Frith Branch First class service from start to finish. Helpful and professional staff at every level. Extremely thorough eye test - would certainly recommend their services to anybody living in this area. Thank you very much. Wendy Wagener”

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(Chapel-en-le-Frith) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“At Fordhouses, nothing is too much trouble. Excellent service and advice. Thank you!”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I can only go by the experience i had at Horsforth branch... All the staff were helpful & professional... The customer care was excellent & were able to answer my questions (though some required answers from other parties)...”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Visited the Sherborne Dorset branch to discuss failed and inadequate frames on my Easy Reader glasses, purchased from this branch 15months previously. The branch were not interested, hiding behind the 12 month warranty. Contacted customer services and received a sympathetic reply but no suggestion that they would help with a repair let alone consider that they had supplied frames not fit for purpose. The upshot of all this is that I have spent £400 on a pair of glasses that I can't wear. Poor service and customer care. Will not recommend Scrivens.”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I need assistance with my hearing aids. Karren at Wimborne was so helpful and understanding. Karren listened to my concerns and promptly acted upon them. THANK YOU”

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(Wimborne) - Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“We Visited Scrivens Opticians approx two weeks ago, we required up to date eye testing, whilst there we had Ear Testing as well. We Pre Booked and we're seen Promptly on arrival, by Professional Staff, Polite, and Personable. When we had the testing, the trend continued, and aided an enjoyable visit. Thank you All staff.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews