Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,646 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jemma & Ellie at the Alfreton branch went above & beyond to sort out my glasses, great, friendly customer service. 100%satisfied.”

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(Alfreton) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Having recently moved to the area, broken my only pair of glasses and not yet transferred over to my new branch, I rushed into my new local branch in Stapleford, Nottingham and the 2 ladies in there could not have been more welcoming, friendly and helpful. Jean in particular went over above, immediately transferring my records over, helping me pick a lovely new pair glasses and sorting me out with contacts in the interim, all with a very quick turn around time! I cannot speak highly enough of the service I received here, very happy customer, thanks to such lovely and efficient staff! Thanks again!”

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(Stapleford) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I went to scriven yesterday and the lovely lady (Ellie) was amazing, so friendly and talked me through all the test and varifocal lenses and was not phased by we having to have my autistic daughter come in to choose my glasses. Really would recommend”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“The staff at Norwich branch excellent. I found your central telephone centre poor. I was asked all very intrusive questions which were absolutely not needed as I only wanted to know if I could go to branch with no appointment for new hearing aid tubes.”

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Posted 3 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 months ago

“Excellent service.”

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Posted 3 months ago

Thank you for the excellent review!

Posted 3 months ago

“Very friendly professional helpful”

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Posted 3 months ago

Thank you so much for your review!

Posted 3 months ago

“I recently visited Scrivens to collect a set of hearing aids and would really like not only to mention Megan, Richard and Vanessa for their excellent care and professional service but their patience and kindness shown not only to myself but other customers as well. I contacted the optical side of Scrivens just before Christmas as I had a stye and asked if Richard could spare me five minutes to check the problem. He was extremely busy that day, but he contacted me much later in the day to give me a suggestion on how to get rid of the stye. The service and dedication that all the staff give to their clients is truly amazing. If I could give my local branch 10/10 I would do.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Fine took great care must have been hard graft with me Hope he’s around for my next visit”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Nothing is ever a problem with the excellent team in Bury St Edmunds. We have as a family gone to Scrivens for approximately 30 years and never had anything short of excellent service. I spent 15 years running a multiple retail business and know the importance of the staff at the coalface Scrivens have a top team.”

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(Bury St Edmunds) - Posted 3 months ago

Thank you for your wonderful review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 3 months ago

“Excellent professional service by at this branch been to this opticians for the last few years , seen by the same Optometrist Sadia Dar-Ahmed loverly professional person.”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Very friendly and helpful service yet still keeping a professional service would recommend to friends and family”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Excellent customer care and service as always.”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Easy to book an appointment online. Staff were so friendly and helpful. Optician did a fantastic job during my eyesight test. Got an audio test as well. Very happy with the service and support.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Thank you to John and the team for your excellent customer service as always. Veronica the optician was very friendly and knowledgeable and explained everything perfectly. Always a great experience in the Radcliffe branch. I would highly recommend.”

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(Radcliffe) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Radcliffe!

Posted 3 months ago

“I was so pleased with the service I received at Scrivens. They were extremely helpful and kind and I came away feeling that they really understood my issue. Thank you.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“It was a pleasant experience”

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Posted 4 months ago

Thank you for taking the time to leave us a nice review!

Posted 3 months ago

“This company is a disgrace. Not dementia friendly. They have left my grandad with 0 hearing aids for over 3 weeks pending (despite reading other reviews where they replace hearing aids immediately… including spares) and refuse to discuss/ make appointments with family members… even though they have met my grandad so can clearly understand how hard it his for him to do these things himself. He cannot drive, he finds it hard to understand things… and He CANNOT HEAR. Their customer service team are rude. I would avoid if you are looking for somewhere that is capable of respect for the dementia community. On another note… my grandad is now ill and cannot understand/answer doctors questions because he cannot hear… luckily the drs don’t have a problem talking with a patients family.”

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Posted 4 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

“Nothing is too much trouble and would recommend to friends and family.”

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Posted 4 months ago

Thank you for the kind words!

Posted 3 months ago

“Hello people reading this review, if you need your eyes tested and live in Didcot or near you won't go wrong visiting Scrivens. It's a good clean shop and everyone there is very friendly and helpful. I rarely do reviews but 'seeing' as it was an enjoyable experience (funnily enough, having my eyes tested for the first time) they deserve a 5*”

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Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 3 months ago

“The help and service I get from my local Gosport branch is excellent, nothing is to much trouble for them. I am thrilled with my new glasses”

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(Gosport) - Posted 4 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,646 reviews