Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,646 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would really like to thank all the staff at scrivens for everything they have done for me .helping me to get new glasses and getting my hearing aids it's like a different world being able to see clearer and to hear people and things around me .I would recommend scriven to anyone .on my behalf and my partner James crosses behalf thank you all”

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Posted 4 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 3 months ago

“Excellent service in every respect.”

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Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“Great service even though they were moving to new premises on the same day. Lisa had everything under control as usual. A great place for audio and visual needs.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Staff very friendly and helpful Explained everything about my present eye condition and precautions to protect my eyes against AMD Very pleased.”

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Posted 4 months ago

Thank you for the kind words!

Posted 3 months ago

“Friendly and helpful staff, comprehensive testing available, prices very reasonable. What's not to like”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Wonderful fist class service at Scrivens in Kentish Town.”

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(Kentish Town) - Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“I have been a Scrivens customer for many years now. I have always found them helpful and efficient. Recently I had a problem with my current pair of specs and I dropped into the Ripon branch where the problem was assessed and corrected there and then. I have always found the staff helpful and cheerful.”

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(Ripon) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripon!

Posted 3 months ago

“A friendly reception and good communication skills to obtain the best results to give good service all round. Highly recommended.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Janette Ryan and Parveen excellent customer service and good advisors when getting my glasses thank you x”

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Posted 4 months ago

Thank you for the kind words!

Posted 3 months ago

“The service I got from the branch in Weston-super-Mare was brilliant so helpful in there even before I was a customer had a problem with one of my hearing aids needed a new tube in one of them as had broken they put new tubes for free where spectators didn't want to know so I now use them for glasses as well as hearing aids you can't beat good customer services when you need it”

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(Weston Super Mare) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Excellent customer service from Haley today. All options discussed and unbiased information given. Haley made me feel very comfortable, not pressured or rushed and all my questions answered leaving me very informed and able to make a choice to suit me.”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Scrivens hearing aid test is the best one i have ever had. It was not rushed and fully comprehensive. My hearing aids are the best ones i have ever had. The sound is perfect and they are very comfortable. I would defiantly recommend recommend Scrivens . Mr B.Davis.”

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Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“I had my eyes tested by your options also bought the glasses from you when they came I couldn’t see through them so they gave me a refund for the glasses fine ,so then I went to another options and had to pay £25 because I had already had my free test from you. The option I went to couldn’t understand why my prescription from Scrivens was so different from the prescription he did I told him that because of your mistake I was out of pocket for the sum of £25.00 so he told me that because the error was scrivens I was well with in my rights to be reimbursed, both prescriptions have been to you and when I phoned customer service Ales told me to get it off specsave who did the right prescription although it was your error. So you can understand that I find that scrivens isn’t taken responsibility for the error which was made by there opticians. I am a 68 year old lady who can’t afford to be out of pocket over a mistake that your optician made. I was been generous with the one star. No recommendation from me”

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Posted 4 months ago

Thank you for your feedback. We have passed your comments on to the relevant department.

Posted 4 months ago

“The optician, David, is a wonderful and very professional man. He explaind everything to me. The front of house staff are always bright, bubbly and very welcoming and helpful.”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Very friendly and professional. Happy to help and explain.”

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Posted 4 months ago

Thank you for the kind words!

Posted 4 months ago

“Excellent service from all staff really took time to help and ensure everything was right.”

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Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“The consultation was excellent: all three persons I dealt with were not only competent but very attentive. Beyond that, a review had better wait for teh spectacular's to arrive!”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“We have been visiting Scrivens for years, always great friendly service. Thank you”

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Posted 4 months ago

Thank you for your wonderful review!

Posted 4 months ago

“I was very happy with the service I received, all on time & very helpful.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Excellent service. A happy experience. Thank you”

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Posted 4 months ago

Thank you for the kind words!

Posted 4 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,646 reviews