Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,707 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good thank you..”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Very helpful polite and answered all my questions thank you”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Five stars are not enough! The team are brilliant at top level customer care. Always going above & beyond to achieve customer satisfaction, resolving any issues along the way. A delightful team of caring people. Cannot rate highly enough”

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Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 months ago

“A nice opticians, friendly nice staff. I will return”

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Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Very friendly and helpful..no drama just a very easy visit to the widnes shop.5*”

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(Widnes) - Posted 4 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 4 months ago

“I always receive excellent care at Scrivens, Newmarket. The optician is very thorough and I trust her completely. She will notice anything that needs further treatment or investigation. In regard to lenses, she makes helpful and appropriate suggestions and I never feel under pressure. The optical assistants are all excellent, too. They are very professional and courteous. They carry out some of the visual tests and are very helpful when it comes to choosing frames.”

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(Newmarket) - Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Excellent customer service, very friendly and very helpful! couldn’t have asked for a better experience, such a lovely bunch of ladies!”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“My branch which i have been attending for many many years, the staff are very friendly and informative they go above and beyond. Caring and patience. I have no complaints about the staff at my branch. The only compaint I have being a pensioner I know I have a high prescription, but my lens prescription are to expensive as I have to pay for each lens. Other than that, I'm happy with the branch. Thank you Harrow Rd branch”

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(Paddington) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 months ago

“The staff at Deeping branch are always very pleasant and helpful both in branch and over the telephone. I can't fault them.”

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(Market Deeping) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“All staff are so helpful and friendly especially Sonia who goes above and beyond.”

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Posted 4 months ago

Thank you for your wonderful review!

Posted 4 months ago

“Excellent all round service!”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Excellent service from everyone, Rachel the Optician, Amy the lady who measured me for my new glasses, and Kerry at front of house. 100% service thank you.”

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Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 months ago

“Cheadle, Staffs. First eye test for many years. Very informative, friendly staff. Thank you for your help with dry eyes.”

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(Cheadle) - Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“I am a very recent customer of Scrivens in Chipping Norton. The whole experience from making the initial appointment to picking up my new prescription today was excellent in every way. The optometrist, Jaswinder Kandola,was a model of professional care who was clear in her advice and judicious in her technical judgement. The customer facing staff were uniformly pleasant and professional. Congratulations to all in the Chipping Norton premises of Scrivens.”

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(Chipping Norton) - Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Spoke to Che on the Customer Care Line. Friendly, professional, efficient and helpful. And patient. Absolute Top Marks.”

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Posted 5 months ago

Thank you for your wonderful review!

Posted 5 months ago

“Very poor service. My appointment was rushed. I was given very little explanation of my hearing loss. My hearing aids were shoved at me , again with little explanation. I was told someone would phone me after 2weeks. Nobody phoned. Very disappointing service”

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Posted 5 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 months ago

“was seen straight away, large amount of lens to choose from,and prices to suit everyone was friendly and helpful looking forward to picking up new glasses soon”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Very nice service, very nice lady ophthalmologist. I recommend.”

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Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 months ago

“A wonderful friendly and professional service from start to finish.”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“The staff are both friendly and professional. They make you feel confident in their hands, as they come across as being very well trained. In particular I was made to feel comfortable about my hearing which I was slightly embarrassed by. But I now feel more confident about. The eye test was done in a nice relaxed way and not rushed as in other opticians.”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,707 reviews