Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,646 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou! Had excellent service from you especially after being late for my appointment!”

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Posted 3 months ago

Thank you for the excellent review!

Posted 3 months ago

“The branch in Hainault were amazing. The optometrist and the team explained everything to me.”

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(Hainault) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hainault.

Posted 3 months ago

“very friendly & everything explained as too what was happening thoroughly excellent service thank you”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Lovely care, advice and support for my sister who has learning difficulties during her eye test. Would definitely recommend.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Thank you for your help with my problem regards the flashing lights I was getting in my eye. Now been assessed by the action you suggested and fingers crossed all sorted. Regards”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“A very good eye test by AJ, I was made to feel calm & relaxed. The staff in Scrivens, Bilston are always very helpful I would definately recommend them to anyone”

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(Bilston) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Very welcoming and helpful.”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Very good service and friendly staff”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Extremely nice people to talk with. Helpful. Informative. I always enjoy my visits to scrivens westbourne. Just great people giving a great service. Awesome glasses.”

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(Westbourne) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“The staff at scrivens were very helpful and made you feel relaxed and that nothing was too much trouble.”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Extremely nice staff - optician was very thorough and explained everything. Would recommend Scrivens!”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Service is okay”

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Posted 3 months ago

Thanks for sharing your feedback.

Posted 3 months ago

“Professional & obliging service from Ellie at the Alfreton branch.”

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(Alfreton) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 3 months ago

“Excellent and helpful staff at the Newark branch as always. Professional and friendly.”

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(Newark) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Excellent warm friendly staff”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Very helpful and knowledgeable staff. I’ve also had hearing test, which was very informative. Very friendly.having recently moved to the area, I felt I’d known them for a long time. Now just waiting for my new glasses. I’m kept up to date through all processes. Would definitely recommend the Thirsk opticians”

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(Thirsk) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Shrivens are very friendly and helpful. I bought my new glasses from them a week ago . And they are always happy to help me choose my new glasses”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

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Posted 3 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“Absolutely fabulous service from start to finish. So thorough , friendly and professional.”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Booked an audiology test at my local surgury because I had a very bad experience 10 years since at another supplier. Chap was quite polite, told me I needed two hearing aids and they would be fitted in three weeks. Showed me the audio gram. NO OTHER INFORMATION SUPPLIED at this meeting. When I got home I called the main contact number and asked for a copy of the audio gram. It was emailed to my correct email address but the email introduction was to someone entirely different. Not impressed. Also the audio gram only has my name , with no other reference, no nhs number, no date of birth. When I presented this to my (then go) he was not impressed, nearly all nhs graphs scans etc etc carry name and dob as a minimum. I will go back for the fitting appt, but I am not happy as after talking to my go I understand that I can no longer be referred to audio services at a hospital the referral has to go to spec savers, and their personnel have lied to me previously about both optical and aural issues.. Not a happy customer, but going to have to give them another go. We shall see.”

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Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,646 reviews