Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not a customer at Scrivens in Wimborne, but my GP required an urgent referral for sight and pressure readings The staff were excellent and could not have been more helpful The optician was extremely kind as she realised how anxious I was Once she had finished all the tests and explaining everything to me, she contacted the eye hospital and arranged an emergency appointment for that afternoon I cannot rate this branch highly enough Thank you to the whole team”

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(Wimborne) - Posted 4 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Have attempted six times to contact you by phone, no response only dreadful music, are you there??? do you care about customers??? I think not!! Customer service, rubbish!!!!”

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Posted 4 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Went to WSM branch Greenslades. Helpful staff except for a lady, then met the rudest Optician I've ever known. Arrogant, male who humiliated me. Made me and my husband wait for hours.”

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Posted 4 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Tried to book appointment at M&S vanguard centre York. No reply on several occasions as per previous comments. Sort your phone out. Spec savers here I come.”

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Posted 4 years ago

Hi Peter, thank you for letting us know about this, your feedback helps us get better. We’ve passed your comments on to the appropriate department for you.

Posted 4 years ago

“Had my ears tested this morning in Witney branch. Excellent service explained fully what would happen. Was worried about going after bad experience elsewhere showed the readings from my test. I was given NHS hearing aids so pleased much better than my other ones. Please pass this onto the lovely gentleman that put me at ease while having the test.”

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(Witney) - Posted 4 years ago

Hi Pauline, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“I've had a fantastic experience with the Chipping Norton branch. The optician was thorough but very friendly and he understood my needs, which resulted in two prescriptions rather than varifocals. These have worked out perfectly. The ladies who helped me choose frames and processed the orders were brilliant. A very professional but friendly and relaxed experience. Highly recommend!”

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(Chipping Norton) - Posted 4 years ago

Hi Carol, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“I attended the Kingstanding Circle Branch for my yearly diabetic eye test. Attentive staff and friendly Optician. No complaints.”

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(Kingstanding) - Posted 4 years ago

Hi Richard, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Kingstanding.

Posted 4 years ago

“Very thorough and patient ophthalmologist tested my eyes and other members of staff very friendly and cooperative..”

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Posted 4 years ago

Hi Peggy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Do they actually take calls? Tried THREE times today and just get banal music. I've been a customer for three years 9NHS and Private) - not any more! I'm going to take my business elsewhere. Appalling Customer Service.”

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Posted 4 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Trying to get tube attachments,no luck only answer machine”

Helpful Report

Posted 4 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“received letter to arrange a hearing aid check waited on the phone for hour just listening to music!!" Also wanted to arrange for new tubes to be sent to me. Althtough when ordered previously they take 10 /14 days to arrive .”

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Posted 4 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“I recently lost my hearing aids and rang scrivens on Upper St Giles and spoke with a member of staff called Matthew. After explaining my situation with him he said he didn’t have any of my hearing reports and that he will would have to call head office to get them, he explained that it could take 24hr and said he was making me his priority and would call me back the following day. Without fail that what he did. After explaining that he had spoken to the audiologist they can send me a new pair in the post as my mobility isn’t that great. This man went above and beyond with his help and even had time to have a chat with me as a man who doesn’t get out much meant the world to me. He explained that he was new to the business after changing careers after 20 years in another industry. Well done Scrivens for taking him on, I hope he has a long and fruitful career with your company what a wonderful young man with great customer service.”

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(Norwich Upper St Giles) - Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“A masterclass in going the extra mile. Mildenhall and Brandon staff cooperated to solve two unrelated but urgent problems. They listened with patience and good humour then got things done with skill and common sense. Kim and her colleagues set the bar for customer service very high indeed.”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“We are unable to speak to anyone about faulty hearing aid 6 weeks we have been waiting!!!”

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Posted 4 years ago

“Catherine Rackstraw, Jane and Stephanie at The Beeston, Nottingham Branch, one word, amazing! Thank You! Lorraine”

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(Notts Beeston) - Posted 4 years ago

Hi Lorraine, thank you for your wonderful review!

Posted 4 years ago

“Excellent eye test very thorough ,friendly helpful staff .”

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Posted 4 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“The staff could not have been more helpful. Wonderful support for my every need, above and beyond. Thank you Newark.”

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(Newark) - Posted 4 years ago

Hi Laura-Jo, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Visiting Scrivens is always a positive experience. The reception team are welcoming and customer service is second to none. I have also found the opticians to be extremely thorough and I feel confident that I am well advised and looked after.”

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Posted 4 years ago

Hi Stephen, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“The best staff Well-done 👦”

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Posted 4 years ago

Hi Maria, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Amazing customer service at my local Scrivens, from the lady optician to the gentleman who helped me choose the best frames for me.they are very caring and helpful.”

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Posted 4 years ago

Hi Terry, thank you for your wonderful review!

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews