Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. Not only did Scrivens break my glasses when fitting them but then they just gave them back to me broken and would have left it at that if I hadn’t threatened to take them to court at which point the manufacturer stepped in and gave me a replacement frame. Avoid due to very poor aftercare and customer service.”

Helpful Report

Posted 4 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Ordered my new glasses through the insurance i had taken out because i lost them ! After 4 weeks no notification from Scrivens so i called in ,they told me they had not been ordered for me the lady i ordered them with had just not ordered them ?? I have had to wait another week while they hurried my order through ? I have not been given any explanation as to why my glasses were not ordered for me ?So for 5 weeks i have had to struggle through with £2.50 glasses which were barely suitable for me to read with .”

Helpful Report

Posted 4 years ago

Hi Ken, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Very friendly very efficient and a very good price”

Helpful Report

Posted 4 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Fantastic service! I felt taken care of and all my concerns were addressed with my eyesight. They covered all basis and provided a lovely and personal service. I previously bought my last frames online but it’s safe to say I won’t be going back to that! Professional, caring and all lovely people with a fab service!”

Helpful Report

Posted 4 years ago

Hi Amber, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“It was the most thorough eye test I've ever had and I was very impressed. Especially as I've only used one that advertises on TV. Scrivens knocked spots of them. I attended the Sutton in Ashfield branch where the customer service Especially from Jemma was so friendly and professional. The whole experience was absolutely brilliant and I'm now a converted Scrivens customer.”

Helpful Report

(Sutton In Ashfield) - Posted 4 years ago

Hi David, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton in Ashfield

Posted 4 years ago

“Been to the Fleetwood Branch, the staff were very lovely and treated me well. Had an eye test and a hearing test which were both very pleasant and professional. Thank you for such good service.”

Helpful Report

(Fleetwood) - Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Been going to the Hoddesdon branch for years, all the staff are extremely friendly and helpful. Lots of choice of glasses, and everyone is full of knowledge, can't recommend them enough!!!”

Helpful Report

(Hoddesdon) - Posted 4 years ago

Hi Nichola, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“The Staff are second to none, they have all put me at ease. Thanks Charlie Brown”

Helpful Report

Posted 4 years ago

Hi Charles, thank you for your wonderful review!

Posted 4 years ago

“why can't I get spare tubes and domes for my NHS hearing aids? I keep asking, I keep complaining. nothing changes I don't understand why I have to beg for tubes and domes. do you have a policy?”

Helpful Report

Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“A very welcoming friendly staff”

Helpful Report

Posted 4 years ago

Hi Keith, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Everyone was brilliant and put me at ease, I look forward to seeing you on Wednesday to complete my eye test. Thanks again Charlie Brown”

Helpful Report

Posted 4 years ago

Hi Charles, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Excellent service from all the ladies at Scrivens Winton.Lovely glasses, good price and fitted in friendly, kind atmosphere. Thank you ladies, see you all again.”

Helpful Report

(Winton) - Posted 4 years ago

Hi Carol, thank you for the kind words! We’re so happy your visit at Winton went so smoothly.

Posted 4 years ago

“Always a very friendly atmosphere at your Hoddesdon branch. Helpful staff and a good reliable eye test.”

Helpful Report

(Hoddesdon) - Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Husband had a hearing test, told he needed aids and that someone would call to arrange an appointment for fitting. No one has bothered to call so now he has been to Boots and collects them next week. Would not recommend Scrivens.”

Helpful Report

Posted 4 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“I had my usual eye test and all went well. I bought some varifocals and had extra coating along with insurance. Later and within the cooking off period I realised I did not take to varifocals and made an appointment to change to separate glasses. In the meantime I lost them and was told I couldn’t get separate glasses as by the time I had them replaced it would be outside of the cooling off period. It’s not my fault you take that kind to replace and knowing I actually did not want them replacing, just changing for separate glasses for creating and distance, I’m dismayed at this ridiculous position you put me in.”

Helpful Report

Posted 4 years ago

Hi Lesley, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Visited the Radcliffe branch and from the first time you walk into the branch the staff who are John and Sue made you feel welcomed and at ease, also nothing was too much trouble. The optician was Hamza who was very thorough and really put me at ease as I get quite anxious with the eye pressure test. They really do care about people. Would definitely go back again.”

Helpful Report

(Radcliffe) - Posted 4 years ago

Hi Maria, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“I have always been very pleased with the eye tests I have had and the help I get to deside which pair of glasses to buy. I love the hearing aids that I got from you. I recommened your hearing aids to 2 of my friends and the difference they have made to both of the is ingredable!!”

Helpful Report

Posted 4 years ago

Hi Betty-Ann, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Good service always polite and helpful.”

Helpful Report

Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“My first appointment 1st February 2022, cancelled by Scrivens but no-one thought to let me know. Second appointment 14th February, again cancelled by Scrivens but this time I was informed. Third appointment 19th February for consultation. Forth appointment 28th February ordered £2,695.00 re-chargeable Bluetooth hearing aids, paying £404.25 deposit, to expect delivery in 2 - 3 weeks. After 4 weeks, 28/03/2022, I received a call from Scrivens HO asking me why I had missed my appointment, which I had not been made aware. The caller offered me a new appointment on 25th April at which I became somewhat annoyed. An appointment was subsequently made for the same day, 28th, at 4pm. Unbelievably an hour later I received a call from HO again informing me that the hearing aids could not be located, apologised and cancelled the 4pm appointment. (How could I have missed an appointment earlier in the day if they had no hearing aids to supply!!!). an appointment was made for 4th April and everything seemed OK except we were not able to connect to Bluetooth, only to find that they had not specified Bluetooth on the order although I had paid for it!!! The hearing aids were returned and "expressed" for collection on 11th April. I collected them on the 11th thinking AT LAST, but no, we still could not connect to Bluetooth or the APP. We thought it was the wifi in the small surgery so I said I would try at home and let them know. At home I tried and tried but no good, connect to my ipad, yes, so what was wrong. By chance my grandson, who is a wizz at IT came to visit, he immediately checked the phone's compatibility with the APP, not compatible. At no time during the whole process of purchasing the hearing aids was a specific phone requirement discussed. If I am to keep the hearing aids I have to buy a new phone and will Scrivens make a contribution, yes, £100.00. I returned them on 23rd May and asked for my deposit to be refunded, which only took two weeks. As you can expect from my experience I would not recommend Scriven Hearing Care to anyone.”

Helpful Report

Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Tried to book an appointment at Hebden Bridge through NHS referrals. No appointments. Apparently they are only there once every two weeks and only book appointments for a month ahead, which is only two sessions so no wonder there are no appointments! Poor service I think. Clearly I have to look elsewhere.”

Helpful Report

Posted 4 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews