Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mother is registered Blind and has hearing issues meaning she required an appointment with Scrivens She has waited 8 weeks for the appointment at Langford branch only for it to be cancelled the day before Now she has boon told she needs to wait another 8 weeks and attend a surgery farther away She is very upset at the way this has been handled It is shameful that Scrivens are treating an elderly disabled lady with such disrespect”

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Posted 4 years ago

Hi Jeffrey, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“Friendly service easy to approach and helpful to your needs”

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Posted 4 years ago

Hi Keith, thank you for your wonderful review!

Posted 4 years ago

“Fantastic staff at the Alfreton branch, I've been a few times due to ongoing health problems, the doctors recommended going for an eye test to rule my sight out and the staff were amazing about it, even when I had to go back a year later for the same problem. Just had my two year eye test and just waiting on my glasses. I get free NHS test and the selection of free frames are great, I did pay £10 for a frame that suited my face but that was my choice and the staff were very helpful when choosing the right frame for my face, telling me what suited and what didn't. Couldn't recommend enough! Customer for life that's for sure!”

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(Alfreton) - Posted 4 years ago

Hi Rosie, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 4 years ago

“The Midsomer Norton branch are so caring, I’ve an ongoing eye problem and they look after me so well”

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(Midsomer Norton) - Posted 4 years ago

Hi Glyn, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“I WILL NOT BE RETURNING TO THIS OPTICIAN, AS I WAS TOLD AN OUTRIGHT LIE AND MADE TO FEEL LIKE A FOOL.THE STAFF ARE FINE, VERY FRIENDLY, BUT THE PARTICULAR OPTICIAN AFTER GIVING ME A NEW PRESCRIPTION,THEN SAID I DID NOT QUALIFY FOR AN NHS VOUCHER, WITHOUT EVEN CHECKING MY DETAILS, SO I WILL NOT BE RETURNING THERE.”

Helpful Report

Posted 4 years ago

Hi Miriam, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“I would recommend a friend without hesitation, I am/was very impressed with the service received at my Mildenhall branch from reception, optician and staff that fitted me with my new spectacles. Well done staff customer service is a very important part of communication.”

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(Mildenhall) - Posted 4 years ago

Hi Ellie, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“What lovely people and great customer service. Would highly recommend the Willenhall branch.”

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(Willenhall) - Posted 4 years ago

Hi Alison, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“I was very pleased with my experience. The optician was very professional and had an understanding of my eye condition which is not always the case.”

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Posted 4 years ago

Hi Susan, thank you for your wonderful review!

Posted 4 years ago

“Wonderful caring staff .very very helpful and will do everything they can to help you .thank you for your brilliant customer service lovely ladies”

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Posted 4 years ago

Hi Linda, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“I was very happy with the service I received, the staff were very helpful. Found the price's to be very competitive.”

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Posted 4 years ago

Hi Norman, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Brilliant staff, thorough optician, Maidenhead branch is the optitians I recommend to friends and family.”

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(Maidenhead) - Posted 4 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Usual high quality service from Aldridge branch. Thorough eye test by optician and plenty of help from staff choosing new frames. Glasses arrived within time frame specified. Collected glasses today and staff again very helpful adjusting them.”

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(Aldridge) - Posted 4 years ago

Hi Mike, thank you for the kind words! We’re so happy your visit at Aldridge went so smoothly.

Posted 4 years ago

“Poulton branch - All staff were very welcoming and Paul helped me by fitting some existing lenses into a new pair of frames. These were not from Scrivens and although i understand this 'may be part of the service' i really did appreciate his time and consideration. I would fully endorse this practise, their professionalism and the all round cheery atmosphere.....and this was at 9.20am! Please give them a try you won't be disapointed.”

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(Poulton) - Posted 4 years ago

Hi Mike, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“I attended a hearing appointment today the service I was given was excellent.thank you Paul keep up your good work a true gentleman 👏🏻👏🏻”

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Posted 4 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“recently had eye test, 2 new pairs required and very satisfied with service received”

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Posted 4 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“I had my usual optical test and decided to try varifocals as an alternative to my normal 2 pairs of glasses for reading and distance. I had extra coatings for scratch and light reflection and bought insurance. There is a cooling off period in case varifocals don’t suit you which I found to be the case and had started wearing my old glasses. I got in touch with scrivens to discuss the change and they said to come into the shop to discuss etc. In the meantime I lost the varifocals and advised them if this. They then told me I’d need to replace them before I could change back tp 2 different pairs which seemed strange as I didn’t want varifocals and they continued to say by the time the replacements came back I’d be out of time to change them to 2 pairs. Well, what a position I’m in now with no new glasses and have paid out such a lot. This is disgraceful, They’ve made it impossible due to their timings when it’s not my fault it takes them that long to replace what I didn’t want anyway.. I’m going to trading standards and hope this is resolved. I have since contacted them on 2 occasions and they say the same as above and now have stopped responding to me !”

Helpful Report

Posted 4 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Well that's me, won't go near scrivens again. Totally useless disorganised outfit. It's a shame because there are some good people there, but organisation is diabolical. Kevin”

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Posted 4 years ago

Hi Kevin, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“My Mum received absolutely horrendous service at your Tewkesbury store last week! Where are the usual knowledgeable, understanding staff? No one knew what they were doing, all they seemed to care about was how much money she would spend! She has never been quoted or charged that much previously at Scrivens for varifocals, why so much this time? Also the man that served her smelled very strongly of cigarette smoke, which was very very off putting. We took her to Boots down the road today, what a difference, clean, professional and spent much less then we were quoted at Scrivens this visit! Unfortunately my Mum and our extended family will not be back any time soon!”

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Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“I had both tests and the service was amazing. Thank you very much,”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“The care and attention given to my very elderly aunt by your Cheltenham, Edinburgh Place branch was quite outstanding. Not only did they deal with her audio appointment but also helped her into the shop after she was abandoned nearby by a so called specialist taxi company and then, when the same company failed to collect her, someone in the branch took it upon themselves to take her home! How kind is that! I call that exceptional service, going above and beyond anything normally expected. On her behalf I thank all those in the branch for looking after her so well. Tim Gabriel”

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(Cheltenham) - Posted 4 years ago

Hi Tim, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and your aunt.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews