Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff are always very helpful and friendly.I hope my new glasses are better than the last ones which had to go back!!Otherwise no complaints”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Did have a problem with new glasses went back with them and scriven were very happy to accommodate and are supplying me with a new pair! Very much appreciated!”

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Posted 4 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 4 years ago

“Couldn’t get my wife’s or my glasses correct and have changed to a new opticians”

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Posted 4 years ago

Hi Martin, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“My experience ofScrivens Leyton, was polite, respectful and highly presfesssional. The optometrist did thorough check and took her time. The whole team were wonderful.”

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Posted 4 years ago

“Very helpful caring very happy new glasses coming soon x”

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Posted 4 years ago

Hi Melanie, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Really thorough eye test (at Ripley branch) and was able to get in within 24hrs due to a worry I had about my eye health. The optometrist was very professional and paid particular attention to my worry and explained this fully to me. Very informative. All the staff within store are pleasant & professional. Nice surroundings and felt comfortable post covid in healthcare settings, mask still requested which was fine with me.”

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(Ripley) - Posted 4 years ago

Hi Carol, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripley.

Posted 4 years ago

“Professional and friendly people, well recommended”

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Posted 4 years ago

Hi Steve, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Great experience from start to finish. Easy to book appointment. Customer service was great - all staff at Alfreton branch helpful and friendly. Helped me pick out some frames and was very patient!”

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(Alfreton) - Posted 4 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“The staff at scriven feltham branch are brilliant and provide excellent service to myself and my daughter. I would definitely recommend people to visit them and you won’t be disappointed. Great team work.”

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(Feltham) - Posted 4 years ago

Hi Zahara, thank you for the kind words! We’re so happy your visit at Feltham went so smoothly.

Posted 4 years ago

“The staff at the Bristol Fishpond's branch are excellent for service and helpfulness. You could not be looked after any better. Highly recommended.”

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(Fishponds) - Posted 4 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I was well taken care off. Everyone was lovely and helpful they could not have done any more than they did!!”

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Posted 4 years ago

Hi Grace, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Excellent care at Quinton amazing hearing aids thank you.”

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(Quinton) - Posted 4 years ago

Hi Jeanette, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Excellent very friendly good service ill use you again thanks”

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Posted 4 years ago

Hi Kevin, thank you for your wonderful review!

Posted 4 years ago

“Excellent testing and care at your Bridport store”

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(Bridport) - Posted 4 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“my wife and I are very pleased with the service we had today in your Willenhall shop ..Matt and Gurpreet gave us first class attention. many thanks Barry and Jackie Meredith 16/05/2022”

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(Willenhall) - Posted 4 years ago

Hi Barry and Jackie, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“A really welcoming environment, all the staff are friendly and knowledgeable. I would definitely recommend Scrivens.”

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Posted 4 years ago

Hi Gina, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Friendly staff, prompt service, thorough examination of eyes with good explanation and effective communication, very good experience.”

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Posted 4 years ago

Hi Rosemary, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Very pleased with service. Disappointed with the upkeep of your premises especially in the room where my eyes were tested. Bits insecure on trunking that hold electrical sockets, and generally in need of refurbishment.”

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Posted 4 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“Do not use this business , avoid at all costs. See their shamelessness on FB before making an appointment. If like us the NHS send you there , be aware that this business is not helpful and pretty heartless. After looking at their reviews ask the NHS to send you somewhere else.i wish someone have given us this advice..”

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Posted 4 years ago

Hi Edwina, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 years ago

“my superb varnals was taken over by scrivens after being a client of varnals there for 30 years.it turned into a faceless,corporate non-entity.member of staff opened a letter i handed in in front of me!! later i received an abrupt phone call concerning my letter saying its not as simple as that!! had a major problem with a lensplan,which was never explained clearly to this day leaving me out of pocket for £240!! little offer of help.the store manager never contacted me once even though i complained direct to head office in birmingham. a shocking example of dire customer care,poor communication and total contempt for their clients.i will NEVER walk through their doors again-thank god. WARNING-DONT WASTE YOUR TIME AND MORE IMPORTANTLY YOUR HARD EARNED CASH ON THIS GARBAGE COMPANY.FIND A PLEASANT INDEPENDENT BUSINESS WHO HAS THEIR CLIENTS AT HEART. HAVE A MINUS 10 SCRIVENS-PATHETIC.”

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Posted 4 years ago

Hi David, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews