Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The eye test carried out my Michael Sharpstone was excellent and the when I choose new glasses Avril Watts and Doulat Richards were extremely helpful and efficient”

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Posted 4 years ago

Hi Barry, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“The staff and opticians at Newark are all extremly helpful i really cannot prase them enough for there profesinal service”

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(Newark) - Posted 4 years ago

Hi Len, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“First time visit. We were made to feel very comfortable. Staff were professional and caring. Everything went smoothly.”

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Posted 4 years ago

Hi Margarette, thank you for your wonderful review!

Posted 4 years ago

“My eye test appointment was at 4.30pm later in the working day. I arrived well beforehand. The eye test itself I was more than satisfied. However when choosing my first pair of glasses I felt very rushed. My glasses have yet to arrive which I’m very apprehensive that they are going to sit correctly and be comfortable.”

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Posted 4 years ago

Hi Glenn, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Good old fashioned personal service. Very attentive with honest advice.”

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Posted 4 years ago

Hi Ramona, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Very good service and helpful staff”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“I attended Wed 28th July for routine eye test which I only booked the day previous. Very well catered for by all the staff,friendly ,polite and patient. Never for a moment felt rushed or an inconvenience by the optician nor the front of desk. Thanks for time and help. R.jeffrey”

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Posted 4 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“I visited the St Ives store recently for an eye check and new glasses. The level of service was excellent, all staff involved in the process were skilled and took great care to assist me.”

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(St Ives) - Posted 4 years ago

Hi Richard, thank you for the kind words! We’re so happy your visit at St Ives went so smoothly.

Posted 4 years ago

“I love going to Scriven’s. The staff are friendly yet professional... they are always happy to answer any questions and make you feel valued. Thank you Mrs. Gibbs and all at Scriven’s Newmarket.”

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(Newmarket) - Posted 4 years ago

“Very pleasant staff. I do feel that most of your shops need their exteriors smartened up. They look rather shabby.”

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Posted 4 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“After my eye examination I was prescribed glasses. They were for a total of over £300. I paid a deposit of £200, the glasses were to be ready in 2-3 weeks. Unfortunately I contracted COVID-19 and was very unwell for a long time. Thank God I made it through. I couldn’t walk past my front door for sometime as well. All my house hold one by one received a fair share of the disease. Social isolation became social isolation. It’s after some time that I remembered my Scrivens prescription and the deposit I paid for the glasses. When I managed to go there I was told I lost the glasses and the deposit. That would not have been a problem if I was told before I paid the deposit that I would loose the glasses and the money I would have made an informed decision. But I was not told. There was no clear written information that could back their decision of taking deposits from customers and not providing the services as expected. Why didn’t they send me massages, email or phone to let me know that I’m going to loose my glasses and deposit if I don’t collect them. However to what I was facing in my life, I’m happy I have what’s left of it. I and my family will never be going to Scrivens again. They can take the glasses and the deposit as they have already done. I will take my service somewhere else.”

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Posted 4 years ago

Hi Mariam, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“After both my wife and I had received an over- strong prescription for a total of 3 glasses from a previous visit I decided to give Scrivens another chance -my wife went elsewhere. In a recent re-examination a new prescription was found to be necessary and a pair of new glasses chosen and paid for with 10 days given for the delivery period. I rang today for an update since it is nearly 3 weeks since my check-up and was told that no order had been placed and could I call in to chose my frames! Having a debit card receipt I queued at my bank for 30 minutes to get their written confirmation of payment which went through 18 days ago. I have now returned to Scrivens with these written details and have subsequently been told that my money is being refunded but these two experiences would fall well short of "providing our customers with excellent service and clinical excellence". I won't be returning although the staff did try their best to resolve the situation.”

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Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“Very good and up to date with my recent surgery.”

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Posted 4 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“My elderly mother, who currently has a broken bone in her back, made her way to her post cataract operation examination to be told that the optician doing the exam wasn’t qualified to do this. This was because your Rotherham branch had rearranged the appointment but had not taken into account the nature of the appointment. She is massively distressed by the whole experience and now has to make another journey next week.”

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Posted 4 years ago

Hi David, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Staff were excellent. However I am amazed that even after spending over £300 pounds Scrivens would not waive the £30.00 replacement fee to have new lenses in my existing sunglasses. Means I have to throw away a good pair of frames…not very good for the environment…I think you are missing a trick.”

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Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“Great expertise , careful attention to detail. Friendly and helpful .”

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Posted 4 years ago

Hi, thank you for your wonderful review!

Posted 4 years ago

“Professional front desk good and optican Koumourou is superb thank you Koumourou”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Excellent, kind and courteous service. Highly recommended!”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Brilliant I found the service to be very good I would recommend anyone to check it out”

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Posted 4 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Really very happy with your service Wish there had been a locum optician when you lost yours causing appointment cancellation. That needs sorting. But service choice advice and helpfulnss of all staff was outstanding and I would recommend Dr Ian Hale FCIS”

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Posted 4 years ago

Hi Ian, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews