Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the receptionist was good, but the optician was glum and some of the questions were not tackled or answered. The vision in my right eye is deteriorating and I need answers or a referral.”

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Posted 5 years ago

Hi Charles, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“I need glasses mended urgently w 7913898533 I did Phone: 0121 456 8700 Write Your Review Very urgent Jeanette Miles”

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Posted 5 years ago

“Always very helpful and a pleasure to talk to 😊🙏”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Love my new Glasses”

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Posted 5 years ago

Hi Joshua, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“Fantastic service again from Lindsay and the girl's at your Tewkesbury branch. We tell everyone how super the service is there. They are also doing a particularly amazing job as always despite all the extra work they have to do to keeps themselves and customers safe! We will see you next year!”

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Posted 5 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“Love my new Glasses”

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Posted 5 years ago

Hi Joshua, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Excellent service - efficient, courteous, friendly, prompt with supplying the new glasses.”

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Posted 5 years ago

Hi Jim, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Always very helpful and a pleasure to talk to 😊🙏”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“The girls at the reception were so friendly and wonderful. Xx”

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Posted 5 years ago

Hi Ola, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent personal service”

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Posted 5 years ago

Hi Joanne, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very efficient and polite service, no pressure to buy, excellent friendly service.”

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Posted 5 years ago

Hi Jennifer, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“As always, very efficient, friendly and helpful.”

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Posted 5 years ago

Thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Very helpful and professional”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Eye test and hearing test efficiency done with the results acted upon thereafter. New glasses were recommended, fine. i asked if my existing frame could be used - this carried an additional cost of £35 apparently - i asked what this was for - it's a 'risk cost' was the reply, . "OK" i said "at least if my existing frames break while being made up, the lenses will still be good" Oh no, the whole cost is lost - including the lenses and we start again?? So the whole cost quoted is at my 'Risk'?? and i'm still none the wiser what the £35 is for? Anyway, all's well that ends well - i have my new lenses in my old frames, but i am still not understanding the additional risk cost?”

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Posted 5 years ago

Hi Graham, thank you for your review! Your feedback helps us get better. We’ll pass your comments onto the appropriate department.

Posted 5 years ago

“Very friendly, helpful staff. Felt like a safe environment in Covid times.”

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Posted 5 years ago

Hi Anne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Very pleased with the customer service provided. Especially given initially there was a 3 week wait for an eye test. I was put on a waiting list and called within a week. The glasses selection was made very easy with some subtle guidance by the team at your Walthamstow store. The optician who did my examination was very professional and friendly putting me at ease throughout the process. I had my new glasses within 2 weeks of my examination. Would definitely recommended and I will return for again for my next examination 🧐🙏🏿”

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(Walthamstow) - Posted 5 years ago

Hi Peter, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Walthamstow. We look forward to assisting you again in future.

Posted 5 years ago

“very good service, polite and friendly. they keep to the time given, and good at social distancing.”

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Posted 5 years ago

Hi Elaine, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Pleasant staff good choice of frames.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very pleased with service provided at Barnsley branch.”

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Posted 5 years ago

Thank you for the kind words! We’re so happy your visit at Barnsley went so smoothly.

Posted 5 years ago

“Great Staff, excellent customer service and the store was very clean.”

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Posted 5 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews