Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Brilliant as always”

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Posted 4 years ago

Hi Bobby, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“curtious ,kind and considerate”

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Posted 4 years ago

Hi Rachel, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“From the very pleasant receptionist through to Grace, the audiologist, everyone could not have been more helpful. I felt that getting hearing aids was a sign of getting old whereas with Grace's advice I actually feel younger now being able to participate in group conversations.”

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Posted 4 years ago

Hi Michael, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I had been with Westgate opticians Peterborough for 40yrs and no complaints,today I went into scrivens who I believe took over, as I had broken the arm of my specs,to be told as I knew anyway, that it could not be fixed,I asked if the lens could be put into a new frame,No they dont do a frame to fit that lens she said,my complaint is the way she reacted,she then went on to say I had bought them at westgate not there,in the end i have had to purchase a new pair of glasses and was told it would be 2weeks as its busy around easter,I have never had any problem with any staff in westgate or scrivens, today as changed my view,she was not at all helpful,I felt like I should walk out but I do need my glasses.”

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Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“I found that there was not time to aks questions. I have struggled with hearing appliances and am not getting much benefit from them. I received a letter to complete a questionaire and have struggled to find the site to complete it.”

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Posted 4 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Spent £300 on a new pair of varifocals that I can't get to focus for me. They tried again but just as bad 2nd time. Not happy....the staff are friendly but the product isn't good at all.”

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Posted 4 years ago

“New varifocals...barely useable, £300 wasted. Lovely staff in the shop, but the product is no good to me. Waste of money.”

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Posted 4 years ago

“A big Thank You to the staff at the Sutton Coldfield Branch. They are so helpful, professional and friendly. The eye test was very thorough and the optician made you feel at ease, taking the time to explain everything. A special mention to the young lady who helped me to choose a new frame, took the time to ensure the correct measurements and then made sure the glasses fitted properly when I collected them. I feel the staff really enjoy their job, even in these difficult conditions, which has a very positive effect for customers. I am an avid contact lens wearer but I now love wearing my new glasses.”

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(Sutton Coldfield) - Posted 4 years ago

Hi Joy, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“1st class service from start to finish, thank you.”

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Posted 4 years ago

Hi Clive, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“I have been a customer of Loftuses and then Scrivens for 40 years for my opthalmic needs. I am well satisfied. Thank You. Dr Anthony D Fox now retired”

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Posted 4 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Recently got some reading glasses from Scrivens - these are very good. They also look after me well with my NHS hearing aid”

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Posted 4 years ago

Hi Gavin, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 4 years ago

“Had my hearing aids just under 4 yrs and both broke, when I asked about repair, because hadn’t taken out cover and were out of warranty they scammed me for £25 to send then away for repair, and then asked for a further£175 to repair it. When I bought them they cost £495, which means I could buy a new one for £45 more.”

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Posted 4 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Absolutely fantastic staff, always friendly and prompt with the service they provide.”

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Posted 4 years ago

Hi Gian, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Quick and efficient service, very helpful”

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Posted 4 years ago

Hi Ian, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Scary going to the optician with covid still about but I had no qualms about visiting Harry. I have trusted him ever since he diagnosed high eye pressure years back. Only disappointment was that glasses so dear despite choosing £10 frames.”

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Posted 4 years ago

Hi Cathie, thanks for sharing your feedback.

Posted 4 years ago

“Rather expensive”

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Posted 4 years ago

Hi Graham, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“There was a lot of noise outside the room whilst having a hearing test,spoiling my concentration. Staff are always pleasent. Optometrist was very thorough .”

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Posted 4 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Very good and efficient”

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Posted 4 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Staff are really friendly and helpful”

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Posted 4 years ago

Hi Jeannie, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“We always receive the greatest kindness and consideration and endless patience from all staff at our local Broadstone branch”

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(Broadstone) - Posted 4 years ago

Hi Christine, thank you for the kind words! We’re so happy your visit at Broadstone branch went so smoothly.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews