Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have been brilliant with my father who is having new hearing aids and the telephone staff are so obliging and helpful”

Helpful Report

Posted 5 years ago

Hi Sandra, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I have attended Scrivens in Alfreton for many years & although I now live much nearer to other Scrivens shops, I continue to use the Alfreton shop as I have always received such excellent care & been dealt with by very friendly & helpful staff”

Helpful Report

(Alfreton) - Posted 5 years ago

Hi Beryl, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 5 years ago

“Went to the bitterne branch and all the staff were fantastic, from initial appt, to the free hearing test , the actual eye examination and the choosing of glasses and fitting. Excellent team, will recommend and will be returning for all my eye care needs”

Helpful Report

Posted 5 years ago

Hi Ian, thank you for the kind words! We’re so happy your visit at our Southampton Bitterne branch went so smoothly.

Posted 5 years ago

“Excellent service. Highly competent, friendly and very efficient staff.”

Helpful Report

Posted 5 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Excellent service from everyone at my local branch in Broadstone, superbly led by manager Shelley.”

Helpful Report

(Broadstone) - Posted 5 years ago

Hi Philip, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“Very helpful and sociable, would recommend.”

Helpful Report

Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“I visited the Blandford Forum store last week and I was extremely pleased with the service and attention from all the staff in store. I did not feel hurried or under any pressure to choose my frames and felt that the staff really tried to find the right frame for me and were knowledgeable about the lens options. Everything felt very clean and Covid safe in store. The prices were very reasonable (a good range of price options) and the whole experience was great. Thank you everybody!”

Helpful Report

(Blandford Forum) - Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blandford Forum.

Posted 5 years ago

“Hearing care absolutely brilliant Lily advised me at Alsager branch I’ve pasted on several friends and they have all said how good they are would recommend them every time. Going for my eyes do hope they are has good.”

Helpful Report

(Alsager) - Posted 5 years ago

Hi Michael, thank you for the kind words! We’re so happy your visit at our Alsager branch went so smoothly.

Posted 5 years ago

“From the welcome, test and picking of the glasses I got 5* service. Very helpful and knowledgeable staff. Everything was cleaned down and followed covid regulations. Very happy with the service I received from the ladies in helping me narrow down my glasses choice. Highly recommended.”

Helpful Report

Posted 5 years ago

Hi Rebecca, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“Excellent service and very peasant and knowledgeable practitioner. A seamless experience.”

Helpful Report

Posted 5 years ago

Hi Robin, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Eye test and hearing test at Alfreton branch Very happy and satisfied with friendly staff Would recomend”

Helpful Report

(Alfreton) - Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 5 years ago

“I went into your Witney branch on Thursday 8th April and the lady who was working was absolutely useless. It’s like she didn’t know what she was talking about and making things so much complicated then what they were. I asked her the prices of Nikon Varifocals and it was like it was so much hard work, I have been your customer for a quite a few years and felt like my needs wasn’t met.”

Helpful Report

Posted 5 years ago

“I was very pleased with the service from Scrivens. Dr R Mahmood was very caring and understanding and I woud have no hesitation on recommending both Scrivens and Dr Mahmood to anyone. Thank you for you help.”

Helpful Report

Posted 5 years ago

Hi Aileen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“As requested, I have tried to contact you on 0800 626 427 (several times over five days), no one answers. And, despite leaving my number, no one calls back. Very bad service.”

Helpful Report

Posted 5 years ago

Hi Roger, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 years ago

“Very pleasant and friendly staff”

Helpful Report

Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Very efficient; new hearing aids fitted, finding high sounds screeching.”

Helpful Report

Posted 5 years ago

Hi Doreen, thank you for letting us know about this, your feedback helps us get better.

Posted 5 years ago

“Scrivens have never failed to respond quickly to any problems I have had with my hearing aids, both when I was at home in Hagley, and now I am in Westley Court Care Home. The battery supply service too is excellent.”

Helpful Report

Posted 5 years ago

Hi Joan, thank you for the kind words! We’re so happy your visit at our Hagley branch went so smoothly.

Posted 5 years ago

“I found the staff very helpful and very kind they all new what they were doing”

Helpful Report

Posted 5 years ago

Hi Helen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Absolutely brilliant staff. Im Very happy with the service.”

Helpful Report

Posted 5 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I have always had very good service and will continue to come to Scrivens.”

Helpful Report

Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews