Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service,cannot complain very friendly staff,covid rules were applied happy customer”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Scrivens basically charged too much money from customer . Once we booked eye test then they offered to provide a glasses as per NHS Voucher .Once we had done eye test the they claim more money for us , this is not acceptable. If they could not make glasses with in NHS voucher budget then they need to inform customer before book eye test. Boots and spacesaver could make bifocal glasses with in NHS voucher budget , why should Scrivens cheat their customer .”

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Posted 4 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 years ago

“Nothing is too much trouble for the team at Scrivens Newark. A highly professional but friendly, personal service.”

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(Newark) - Posted 4 years ago

Hi Nadine, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark.

Posted 4 years ago

“Scrivens at Didcot ,just brilliant very patient with me when I ordered varifocal glasses and were very quick at sorting out a problem with the prescription . First class service”

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(Didcot) - Posted 4 years ago

Hi, thank you for the kind words! We’re so happy your visit at Didcot branch went so smoothly.

Posted 4 years ago

“Very efficient and helpful as always.”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I had my eyes tested for a new prescription and chose some new glasses at Scrivens Hythe. All the staff were professional, extremely helpful and very friendly. Will definitely be recommending.”

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(Southampton Hythe) - Posted 4 years ago

Hi Gwen, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Southampton Hythe.

Posted 4 years ago

“NHS hearing aid for elderly mother - ordered before December - not available for fitting at appointed time (mid December 'due to Brexit') just the one temporary hearing aid supplied to 'get her through Xmas' - still not contacted till WE chased in late Feb, early March and still not there on second chasing - then on fitting appointment (mid March) moulds for earpiece have to be retaken as previous new moulds not available - so now just waiting for these to sent back - we have been told to keep the new hearing aid as they (the shop) will loose them. I dont really want to go back there with my mother and will investigate other options if possible, I dont trust them for anything else, this is my elderly (shouty - she's deaf!) mother, and the staff/audiologist etc do not really seem to have much care for their patients - taking her and my business elsewhere if we can - will confirm with her Dr's surgery if we can go to another provider.”

Helpful Report

Posted 4 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“First time visiting your Witney Branch. Nikita was absolutely amazing. She helped me pick out a frame as I broke my old specs, she was very professional and knowledgeable. I can’t thank her enough. When I picked up my new glasses I’m so glad I went for something totally different I absolutely loved them. The branch was following all the COVID-19 measures and felt very safe.”

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(Witney) - Posted 4 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“My little girl was seen yesterday by Jayesh Joshi at your Chingford branch. He was fantastic and put her at ease! She gets so nervous with doctors, dentists etc but she was so comfortable in his care. He was a very friendly and helpful optician and I’m so grateful for the help and support we received.”

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(Chingford) - Posted 4 years ago

Hi, thank you for the kind words! We’re so happy your visit at Chingford branch went so smoothly.

Posted 4 years ago

“The staff at the Lymington office are always incredibly helpful professional and welcoming.they make my elderly mother feel at ease. Today we visited Hannah for a hearing appointment. Thank you”

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(Lymington) - Posted 4 years ago

Hi Philippa, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 4 years ago

“I had a fantastic experience at your Tewkesbury branch in February. The staff were incredibly helpful and attentive and very professional. I highly recommend. They advised me to try a different colour and shape of frames and although I felt a little apprehensive, I absolutely love them! I have had so many compliments. Thank you so much to all the wonderful Ladies at your Tewkesbury store.”

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(Tewkesbury) - Posted 4 years ago

Posted 4 years ago

“Swadlincote staff very helpful and knowledgeable. Shop Covid-19 safe.”

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(Swadlincote) - Posted 4 years ago

Hi, thank you for the kind words! We’re so happy your visit at Swadlincote branch went so smoothly.

Posted 4 years ago

“As always, excellent service, very thoughtful and caring.”

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Posted 4 years ago

Hi Angie, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Very satisfied with the service I received nothing is to much trouble for your staff I would recommend to anybody for the service,”

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Posted 4 years ago

“In these Covid times I was pleased to see cleanliness of the consulting rooms. It was easy to get an appointment booked, the service was excellent and welcoming.”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Very satisfied with the service that l receiver for”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Very satisfied with the service I received nothing is to much trouble for your staff I would recommend to anybody for the service,”

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Posted 4 years ago

Hi Elizabeth, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Brilliant service from start to finish and excellent communication. Kerry (sorry if it’s not spelt like that) has been looking after me since I first came into your Birmingham store last year and is always happy to help! She’s an absolute star.”

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Posted 4 years ago

Hi Jessica, thank you for the kind words! We’re so happy your visit at Birmingham branch went so smoothly.

Posted 4 years ago

“Appointment made to fit only day I was able to attend. Good service and not pressured into buying new glasses.”

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Posted 4 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“I was impressed by the way everything was handled. From booking, visiting to have my eyes tested to getting my glasses, via a trip to SpaMedica to have the cataracts in my left eye sorted, everything was done in a supportive, professional and (at times) humorous way. The staff all seemed to cope with the Covid-19 situation very well.”

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Posted 4 years ago

Hi Don, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews