Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into your Witney branch on Thursday 8th April and the lady who was working was absolutely useless. It’s like she didn’t know what she was talking about and making things so much complicated then what they were. I asked her the prices of Nikon Varifocals and it was like it was so much hard work, I have been your customer for a quite a few years and felt like my needs wasn’t met.”

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Posted 4 years ago

“I was very pleased with the service from Scrivens. Dr R Mahmood was very caring and understanding and I woud have no hesitation on recommending both Scrivens and Dr Mahmood to anyone. Thank you for you help.”

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Posted 4 years ago

Hi Aileen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“As requested, I have tried to contact you on 0800 626 427 (several times over five days), no one answers. And, despite leaving my number, no one calls back. Very bad service.”

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Posted 4 years ago

Hi Roger, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 years ago

“Very pleasant and friendly staff”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Very efficient; new hearing aids fitted, finding high sounds screeching.”

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Posted 4 years ago

Hi Doreen, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“Scrivens have never failed to respond quickly to any problems I have had with my hearing aids, both when I was at home in Hagley, and now I am in Westley Court Care Home. The battery supply service too is excellent.”

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Posted 4 years ago

Hi Joan, thank you for the kind words! We’re so happy your visit at our Hagley branch went so smoothly.

Posted 4 years ago

“I found the staff very helpful and very kind they all new what they were doing”

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Posted 4 years ago

Hi Helen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Absolutely brilliant staff. Im Very happy with the service.”

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Posted 4 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I have always had very good service and will continue to come to Scrivens.”

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Posted 4 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Two pairs of varifocals came with what seems to be the wrong prescription are are being changed. the branch I use (Chapel) seems to have outdated equipment compared to other opticians.”

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Posted 4 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better.

Posted 4 years ago

“Absolutely brilliant staff. So very patient and knowledgable . Always make sure my visit , is a happy and straight forward one. I have a lot of time for the staff that look after me here. Very lovely people.”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Always a very personalised experience with professional and friendly staff taking lots of care to meet individual requirements. Very happy with the service”

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Posted 4 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“All staffed friendly and always helpful when you are chosenig your glasses.😀”

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Posted 4 years ago

Hi June, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

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Posted 4 years ago

“This review is based on the Opticial appointment in Royston. I had an appointment for a routine eye test and saw one Optician who I didn't know. The results weren't too good and I was prescribed two pairs of glasses...one reading and one long distance. I decided the long distance ones made no difference with or without. They very kindly booked another appointment with Devan (not sure if Ive spelt his name right). He was excellent and realised the long distance ones had been prescribed in error. This may have been due to the test while wearing a mask and the lenses constantly steaming up. He reorganised a refund and adapted the reading glasses also, which are now amazing. So thank you for the courtesy and care shown and expertise shown by Devan.”

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(Royston) - Posted 4 years ago

Hi Linda, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“Excellent service from the friendly professional optician staff making you feel at ease and safe ensuring you receive the best optical care and advice required to meet your needs throughout,ensuring all safe measures were in place to keep us safe at all times during the appointment.”

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Posted 4 years ago

Hi Angela, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Friendly staff and great service”

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Posted 4 years ago

Hi Sarah, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“kind and caring eye check ups , good helpful advice at all times !”

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Posted 4 years ago

Hi Pauline, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I returned to Scrivens for a second opinion after a diagnosis for rapidly advancing cataracts and was given a very thorough and highly professional private eye examination as Scrivens were not my primary optician. However they are now! Excellent service and I am pleased to return to them again after a gap of a few years. The Tonbridge branch is outstanding! Thank you KR”

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(Tonbridge) - Posted 4 years ago

Hi Keith, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tonbridge.

Posted 4 years ago

“Absolutely first rate testing care and attention along with friendly helpful staff Could not recommend more highly”

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Posted 4 years ago

Hi Charleses, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews