I had been with Westgate opticians Peterborough for 40yrs and no complaints,today I went into scrivens who I believe took over, as I had broken the arm of my specs,to be told as I knew anyway, that it could not be fixed,I asked if the lens could be put into a new frame,No they dont do a frame to fit that lens she said,my complaint is the way she reacted,she then went on to say I had bought them at westgate not there,in the end i have had to purchase a new pair of glasses and was told it would be 2weeks as its busy around easter,I have never had any problem with any staff in westgate or scrivens, today as changed my view,she was not at all helpful,I felt like I should walk out but I do need my glasses.