Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately since 4 January I have had to have four appointments with the opticians (three different ones) each time the optician had forgotten to do a particular sight or eye check this has resulted in the spectacles being returned three times and am still waiting for spectacles I can use. Also, one pair for long sight not needed by me though have been charged for new lenses.”

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Posted 4 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“The service I received was first class and provided by very efficient and friendly members of the Scrivens team”

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Posted 4 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Very pleasant and helpful”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I'm very satisfied with the service I have received from the gentleman who tested my eyes and the manageress of Scrivens Opticians at Edinburgh Place.”

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Posted 4 years ago

Hi Barrie, thank you for the kind words! We’re so happy your visit at Cheltenham branch went so smoothly.

Posted 4 years ago

“Experience and excellent customer service”

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Posted 4 years ago

Hi Fayaz, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Excellent care and still able to laugh, even in these times.”

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Posted 4 years ago

Hi David, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Very good as always”

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Posted 4 years ago

Hi Wallis, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Very helpful and kind staff who helped me to choose my new spectacles in a safe environment. Really pleased with the spectacles and the service thank you”

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Posted 4 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 4 years ago

“Very pleased with the service I received,having my eyes tested and when I picked up my new glasses.I now wish I had chosen different frames.some with more colour.”

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Posted 4 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“I have to give the above result as my glasses are now back at your factory following my eye test. Most unsatisfactory, no pressure checked, no enquiry as to why I returned after only eight months since last test, no enquiry as to hobbies. No computer used for recording result, most unsatisfactory. John Adams has now taken over. Will only return in future unless I see him .please note.”

Helpful Report

Posted 4 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Caring staff, they make a point of knowing each member of our family. Knowledgeable and honest regarding frames. Excellent range of frames, including range of prices.”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Caring staff, they make a point of knowing each member of our family. Knowledgeable and honest regarding frames. Excellent range of frames, including range of prices.”

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Posted 4 years ago

“Really nice and friendly staff.”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Customer service could do with improving, not that friendly on front desk. Also you pay extortionate amount for the cheapest pair of glasses possible and scrivens have even managed to save on their glass cases by making them out of plastic.”

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Posted 4 years ago

“Last optician I saw was the best yet giving more explanation about sight and gave reasoning explanation why I had problems with last perscribed glasses, the hearing care cannot fault, reason for 4 stars, lack of choice in frames.”

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Posted 4 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“I recently purchased new glasses from Scrivens. Very happy with the service and care. The same goes for my hearing care.”

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Posted 4 years ago

Hi Diana, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Staff were very friendly and welcoming”

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Posted 4 years ago

Hi Emily, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“The letter I received said that I could make an appointment on line. This does not appear to be the case, it just wants to find my nearest Scrivens, I know that I have been attending the same branch for Over 10 years.”

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Posted 4 years ago

Hi Roy, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Friendly efficient and always helpful”

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Posted 4 years ago

Hi Kelly, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I was very pleased with the service by all the team many thanks”

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Posted 4 years ago

Hi Kevin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews