Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rugeley shop. Friendly, helpful staff. Prices a bit on the high side but make up for that with excellent customer service, not pushy, no hard selling, I got exactly what I needed/wanted with no pressure. They genuinely care. Will highly recommend.”

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(Rugeley) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“The process of applying for my hearing aids was very straightforward, and my consultant very helpful and friendly. I was firstly referred by my GP and my appointment made very quickly, after having ear wax removal first. When I received my personal hearing aids, and had them fitted, I was astounded at the difference it made. and how hard of hearing I must have been. So it has been such a wonderful contrast to daily life.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“My first visit to Scrivens, Brandon was a delight. Friendly staff who took the time to do a thorough and professional job. I collected my new glasses this morning and am very pleased. I thoroughly recommend these guys and will certainly be using again.”

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(Brandon) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Brandon!

Posted 2 years ago

“Disgusting service arrived at 12 55 for a 1pm appt at 1 10pm l was told l couldn't be seen as previous appt was taking longer and that they would be at least another 20mins as a nhs patient and they say you are tied to them for 3yrs from first appt they think it gives them the right to treat you like this l do not think so”

Helpful Report

Posted 2 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“After moving to Ripley in 2023. I wanted a local opticians. I cannot describe how happy I was from start to finish. The receptionists are friendly and informative. I had an eye test and a hearing test. After the eye examination I received professional advise and guidance as to a frame and the correct type of lenses for me. It is a great service delivered well. I would have no hesitation on recommending Scriven's Opticians.”

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(Ripley) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Scrivens in Didcot takes great care of my family’s eye health. Super friendly team and very knowledgeable and organised.”

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(Didcot) - Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I had my hearing tested today by Abi Warrington at Gosport. WOW! After spending thousands of pounds and having had loads of tests and consultations everywhere over the last 15-20 years, Abi was the only one to notice that the test results and hearing aids were not producing the expected benefit. Ten minutes later, I could hear again after she made physical changes to the positioning of my hearing aids. What a revelation!! Thank you so much Abi; being able to hear again will change my life!”

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(Gosport) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 2 years ago

“Staff were very kind. Told me of offers on glasses. Explained things well. Excellent experience.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Friendly and efficient staff. Excellent customer care for eye test and hearing test”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very friendly staff and good choice of glasses”

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Posted 2 years ago

Thank you for the kind words!

Posted 2 years ago

“Excellent professional and very knowledgeable helpful staff. Always a pleasure to visit this branch.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very easy to book an appointment. Extremely friendly, professional staff, and a wide range of frames at reasonable prices. No pressure to purchase, but why go elsewhere when the service is so good here?”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Really kind staff and professional :)”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Amazing staff! So helpful and friendly and great with the kids!”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Excellent service, wide range of frames, all shapes, sizes and some very reasonable and attractive. Great shop in the village, long may it remain. Love the personal touch.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I live in Macclesfield but choose to go to Scrivens in Royton where I work. On my first visit they spotted an eye condition my previous opticians of 15 years failed to do. Staff are fantastic and bend over backwards to help. There are other cheaper opticians but as I have learnt you get what you pay for.”

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(Royton) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Royton!

Posted 2 years ago

“Scrivens MILL HILL Excellent They do a lot of work for the NHS and the service was both professional and kind. The premises are clean and well kept. I'm glad I pooped in and thank all the staff that I met for a kind and professional service.”

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(Mill Hill) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Mill Hill went so smoothly!

Posted 2 years ago

“Excellent and thanks for help and care........ could not find any top quality service, and help. if I looked for years......... again thanks for your help looking after me...”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“the branch we used in Peacehaven the staff were very good and friendly but thats the best it got me and my wife ordered glasses and cos over £1000 for each pair and they are rubbish the clear vision doesn't go to the end of the lens so when driving they are far to dangerous to wear as when you mvoe your head the blurriness on the edges blocks out more as you move your head to make it even worse i couldn't find my prescription so requested a copy by email I didn't hear anything for a few months so i resent my email to be told sending my eye prescription was a security risk!!!!! never ever have I heard so much rubbish in all my life i contacted head office who eventually said they'd send it to me but at my risk!!! I'd stay well away from this company and use someone else”

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Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“I can NOT recommend Scrivens in Cheadle Staffs or the customer services. Terrible experience, bad service, I was never given my prescription, my glasses were uncomfortable, they tried to alter yet couldnt and didn’t want to know or help. Took a month to sort out. Don’t waste your time or money on this company.”

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Posted 2 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews