Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were very kind. Told me of offers on glasses. Explained things well. Excellent experience.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Friendly and efficient staff. Excellent customer care for eye test and hearing test”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very friendly staff and good choice of glasses”

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Posted 2 years ago

Thank you for the kind words!

Posted 2 years ago

“Excellent professional and very knowledgeable helpful staff. Always a pleasure to visit this branch.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very easy to book an appointment. Extremely friendly, professional staff, and a wide range of frames at reasonable prices. No pressure to purchase, but why go elsewhere when the service is so good here?”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Really kind staff and professional :)”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Amazing staff! So helpful and friendly and great with the kids!”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Excellent service, wide range of frames, all shapes, sizes and some very reasonable and attractive. Great shop in the village, long may it remain. Love the personal touch.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I live in Macclesfield but choose to go to Scrivens in Royton where I work. On my first visit they spotted an eye condition my previous opticians of 15 years failed to do. Staff are fantastic and bend over backwards to help. There are other cheaper opticians but as I have learnt you get what you pay for.”

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(Royton) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Royton!

Posted 2 years ago

“Scrivens MILL HILL Excellent They do a lot of work for the NHS and the service was both professional and kind. The premises are clean and well kept. I'm glad I pooped in and thank all the staff that I met for a kind and professional service.”

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(Mill Hill) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Mill Hill went so smoothly!

Posted 2 years ago

“Excellent and thanks for help and care........ could not find any top quality service, and help. if I looked for years......... again thanks for your help looking after me...”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“the branch we used in Peacehaven the staff were very good and friendly but thats the best it got me and my wife ordered glasses and cos over £1000 for each pair and they are rubbish the clear vision doesn't go to the end of the lens so when driving they are far to dangerous to wear as when you mvoe your head the blurriness on the edges blocks out more as you move your head to make it even worse i couldn't find my prescription so requested a copy by email I didn't hear anything for a few months so i resent my email to be told sending my eye prescription was a security risk!!!!! never ever have I heard so much rubbish in all my life i contacted head office who eventually said they'd send it to me but at my risk!!! I'd stay well away from this company and use someone else”

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Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“I can NOT recommend Scrivens in Cheadle Staffs or the customer services. Terrible experience, bad service, I was never given my prescription, my glasses were uncomfortable, they tried to alter yet couldnt and didn’t want to know or help. Took a month to sort out. Don’t waste your time or money on this company.”

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Posted 2 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I took my elderly mother to the Fishponds branch in Bristol to have wax removed from both her ears. We met Michael who was incredibly professional, kind and patient with her. The whole process only took about 20 mins . The results were amazing. Thank you very much.”

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(Fishponds) - Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Excellent care from Aysha at Rhyl as always very thorough and professional.”

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(Rhyl) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Rhyl went so smoothly!

Posted 2 years ago

“I was seen at Waterloo Rd Blackpool by a young lady called Assia who was very pleasant, quick and efficient. She did my hearing test, explained the ins and outs very well and sorted me out with some new improved NHS hearing aids in under an hour. She's definitely a keeper Scrivens, so hang on to her!”

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(Blackpool) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool!

Posted 2 years ago

“Was really pleased with service. Staff very helpful would recommend.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I had a hearing test in March 2024 and advised to get wax removed, contacted GP who put me on list and eventually had wax removed 25-6-24. I rang local branch and advised that they would have to get head office approval, since then so I guess Head office have not approved it. Robby in Peacehaven”

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Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“So I pay £18 a month to lens plan. When I lost a lens they say I’m not covered and need to pay £55 ? But the documents state free lens replacement? Talk about a dodgy contract. People be carful with this company. I’m looking round to go elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I went into the Stapleford, Nottingham branch and I feel I must say this. The treatment I received was second to none. The two young ladies, Jean and Daniela put me at ease. There professionalism is to be commended. It was not what they did but how they did it. I will definitely always be a scrivens customer from now on. Simple a pleasure going in there”

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(Stapleford) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stapleford!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews