Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Great service”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“They made me feel welcome and where very polite to talk to.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“My first visit and the staff and service were excellent. Accommodating and highly professional throughout. Would recommend.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Excellent care. Very pleasant staff at every level. All very helpful and welcoming”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Clifton Scrivens - Nina, Svitlana & Sam I recently visited Clifton Scrivens with a rather unusual problem: my favorite pair of headphones was missing two tiny screws. While I fully understood that this isn't a typical job for opticians, I decided to try my luck. To my delight, Nina, Svitlana, and Sam went above and beyond to help me out. Not only were they incredibly kind and understanding, but they also managed to fix the issue in no time at all. Previously, I had been quoted a staggering £200 by Apple to have the screws replaced, so you can imagine my relief and joy when the Clifton Scrivens team resolved it so effortlessly. Their willingness to assist with something outside their usual scope of work speaks volumes about their dedication to customer satisfaction. The entire experience was nothing short of exceptional, and their impeccable customer service has made a lasting impression on me. It's rare to encounter such a level of care and generosity these days. Without a doubt, I'll be returning to Clifton Scrivens for my next eye test, and I highly recommend this incredible team. Thank you, Nina, Svitlana, and Sam, for truly making my day and showcasing what outstanding customer service looks like!”

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(Clifton) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Must do. It's life changing. Don't miss this rare opportunity.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“We have recently switched from another opticians, (a well known one which should have a reputation to suit) so glad we did! My son has been wearing glasses the majority of his life that he doesn’t actually need. We attended the Rhyl branch Mohammed the optician was fantastic, so thorough and friendly which is sometimes a feat with teenage boys but he was a massive hit with them. The girls on the shop floor were amazing in helping my other son choose the right glasses for him. We didn’t feel rushed and a lovely girl called Nichola took so much care and attention to what was right for him. (The wonderful Ella even made mum and dad a cup of tea!) excellent customer service, so glad to have changed opticians. What a team! Thankyou Scrivens for such a fantastic all round experience with my boys, which is usually such a mundane task.”

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(Rhyl) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to the branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“Brilliant service at the Bridport Branch…. Thank you!”

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(Bridport) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Bridport went so smoothly!

Posted 2 years ago

“Service first class”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“I was fortunate to be referred to Amanda Hume at Scrivens hearing in Horsham, west sussex, to be fitted with hearing aids after having one sided deafness for many years.I am so pleased with the results which has enabled me to enjoy sounds in minute detail, something I realise I have missed out on!!!. Many thanks and praise to her professional advice, and also to my.. GP at Courtyard Surgery for his referral. My hearing aids link together so that it feels like I have hearing in both ears, so wonderful technology, very discreet aids, and easy to use. Thank you NHS again for a service that enhances lifestyle choices.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Today 22.6.24 I must praise Abby for her care, knowledge and professionalism with fitting my hearing aid. She put my mind at ease with all my hearing queries, she will be top of her field in time to come, thankyou oh, hope your bruised finger ok. Mr Roger Glee”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Perfectly happy with my hearing aids thank you. But ? Why have I been sent a letter on 19th June 2024 asking me to complete a questionnaire (which I’ve done again) when back on 29th May 2024 I was sent the same letter with the same unique ID 219269 and complete the same questionnaire and sent on the 7th June 2024 ? ?”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Trying to complain is a. Nightmare !!!! My 82 mother has been charged £ 82 pounds for reading glasses that she could get for £ z5.00 from a supermarket”

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Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Had an appointment today for an eye test at the Plumstead Rd Norwich branch. Customer service excellent especially as I had a problem with my eyes which was sorted on the day very swiftly and efficiently. Would especially like to mention the optometrist Tom who was very professional and knowledgeable. .”

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(Norwich Plumstead Road) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“Scrivens :- A first class service with the provision of a professional consultation conducted by a knowledgeable, experienced and very presentable representative. The new hearing aids are up a level from what I previously had, as explained to me when being examined. I am extremely pleased with the improvement and thankful for the service. I highly recommend Scrivens Hearing Care.”

Helpful Report

Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very efficient, friendly and helpful”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Verry kind Doctor and verry profesional. Verry happy”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I received an excellent service in the Altrincham branch. The staff was very friendly and professional. I received my glasses on time and they are great. Highly recommended.”

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Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Althrincham went so smoothly!

Posted 2 years ago

“My previous hearing aids were supplied and fitted by the NHS hospital. I expected these to be similar in performance, and asked in particular whether they would connect to my phone as I need this for work. I was told that I could connect them to my phone so thought fine. When I got home I found that I could adjust the aids by my phone, but couldn't listen to calls.This is essential for me yet it was only after phone calls and two repeat visits to Scrivens that I was told that this was not possible with these hearing aids. I tried desperately for help but none was forthcoming over the next two and a half months, making repeated phone calls, and being promised return calls which never happened. I think this is absolutely disgraceful service, the only answer for me is either to go private and buy hearing aids like I previously had, or buy a ' phone clip' which they say will allow me to hear phone calls. This is not cheap, and despite my request, no discount was offered.”

Helpful Report

Posted 2 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews