Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took my elderly mother to the Fishponds branch in Bristol to have wax removed from both her ears. We met Michael who was incredibly professional, kind and patient with her. The whole process only took about 20 mins . The results were amazing. Thank you very much.”

Helpful Report

(Fishponds) - Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Excellent care from Aysha at Rhyl as always very thorough and professional.”

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(Rhyl) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Rhyl went so smoothly!

Posted 2 years ago

“I was seen at Waterloo Rd Blackpool by a young lady called Assia who was very pleasant, quick and efficient. She did my hearing test, explained the ins and outs very well and sorted me out with some new improved NHS hearing aids in under an hour. She's definitely a keeper Scrivens, so hang on to her!”

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(Blackpool) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool!

Posted 2 years ago

“Was really pleased with service. Staff very helpful would recommend.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I had a hearing test in March 2024 and advised to get wax removed, contacted GP who put me on list and eventually had wax removed 25-6-24. I rang local branch and advised that they would have to get head office approval, since then so I guess Head office have not approved it. Robby in Peacehaven”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“So I pay £18 a month to lens plan. When I lost a lens they say I’m not covered and need to pay £55 ? But the documents state free lens replacement? Talk about a dodgy contract. People be carful with this company. I’m looking round to go elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I went into the Stapleford, Nottingham branch and I feel I must say this. The treatment I received was second to none. The two young ladies, Jean and Daniela put me at ease. There professionalism is to be commended. It was not what they did but how they did it. I will definitely always be a scrivens customer from now on. Simple a pleasure going in there”

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(Stapleford) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stapleford!

Posted 2 years ago

“The employees are really friendly and very helpful. Was provided with a lot of assistance when choosing my first set of prescription glasses. However, the frame prices are a lot more expensive than you will find anywhere else (purchased a pair of Oakley frames that were £114 cheaper than Scrivens!!!) and as a result of this, I didn't make a complete purchase, but will be taking the frames in for lens fitting.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Friendly staff, lovely customer service skills, my two pairs of glasses were ready to collect in less than a week.”

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Posted 2 years ago

Thank you for the kind words! We’re so happy your visit went so smoothly!

Posted 2 years ago

“Make you feel welcome and The service was really good”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“I've recently moved to Bourne and was looking for a good opticians to get my eyes tested . I'm so pleased I chose Scrivens. All staff are very friendly and the service I have received so far has been excellent ! The lady helped me choose the right glasses that suit me. It's difficult when you are on your own and can't see without them , so her recommendation was spot on ! Thank you ! I also wished to try contact lenses and the time taken to try and get me the correct ones that suit me has been very impressive. Didn't feel rushed and care was taken to make sure that everything felt right. All options are tried & tested. Communication from the staff is also spot on with telephone calls & messages to confirm appointments etc ... I can't fault them and would recommend anyone to go for a good professional service.”

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(Bourne) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“The Optician and staff were all very helpful and helped me to pick out the best choice of glasses that I needed as well as answering my questions as well.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Brilliant staff, Brilliant service”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Excellent service got me sorted new glasses very competitive price thank you all at wem”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Friendly staff made you feel welcome and at ease great service glasses came back within 5 days would definitely reccomend”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“The Gosport Branch were extremely helpful. BUT Head Office was NOT. I was referred 15/12/2023. Was told to contact if I had not heard by 8.2.24. ‘Phoned 9.2.24, told was not on waiting list. Was assured that I would be on next waiting list on 11 May and would be contacted. I was not. Rang again. Was assured the Branch would be contacted that day. I visited Gosport Branch same day and they kindly booked me in a private slot on 21 May for NHS appt. Head Office had not contacted them. The Branch were brilliant and sympathetic and said they were always having this problem with Head Office and that they would contact them. Hence my 3 star rating which you will probably ignore and not publish.”

Helpful Report

Posted 2 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Whilst on holiday abroad I developed a serious eye problem. Scrivens optician were able to arrange a test for me with less than 2 hours of landing. They supported me through the issue, wrote a referral to the hospital for me and I was having an operation the next working day. Scriven's were efficient, well organised, professional, supportive and compassionate. The optician even phoned a few days later to see how I was. I cannot rate the team highly enough. I recommend them without reservation. Absolutely amazing service. I am so grateful for the care I received.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I waited 20 minutes past my appointed time for a hearing aids fitting at the Chipping Norton branch. I was then told that the practitioner "wouldn't be much longer". I had another meeting to attend so I declined to wait any longer and indicated that I would arrange another (hopefully punctual) appointment. The actual service that Scrivens provides is usually first class.”

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Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Eldest son visited Market Deeping branch today (first time on his own) he had a few concerns regarding his eye sight for his chosen profession and for driving. Optician was very thorough and wished him well for his future. Came home very happy and reassured. Thank you. (12/07/24)”

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(Market Deeping) - Posted 2 years ago

Thank you for the excellent review! We’re so happy that his visit went so smoothly.

Posted 2 years ago

“Very through and good at there job. Highly recommend the Mildenhall branch as the staff are so helpful. I always fine it so difficult to choose new glasses but the staff are so good at helping pick the right frames for me.”

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(Mildenhall) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mildenhall!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews