Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,071 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible going next door in future”

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Posted 7 years ago

Thank you for your feedback. If you could email customercare@scrivens.com with more details they will investigate this for you.

Posted 7 years ago

“Efficient, polite and professional service on recent visit.”

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Posted 7 years ago

Thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Warm and friendly staff willing to help and give advice whatever your needs.”

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Posted 7 years ago

Hi David, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Testing of both my sight and hearing was smooth and professional After care of my hearing aids prompt and reassuring”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I don’t normally find there is much choice of glasses but love my glasses this time, however they are expensive like the fact your open on Saturday newquay staff are more friendly than Penzance don’t feel valued as a customer though”

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Posted 7 years ago

Hi Christina, thank you for your feedback. We'll be passing your comments on to the appropriate departments for you.

Posted 7 years ago

“No problems, staff more than helpful.”

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Posted 7 years ago

Hi Teresa, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 7 years ago

“the quality of frames most unsatisfactory. Broken twice recently causing delays with repairs therein. .Mill Hill branch staff do their best. .”

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Posted 7 years ago

Hi Isaac, thank you for bringing this to our attention. Your comments have been passed on to our Customer Care team who will investigate this for you.

Posted 7 years ago

“I was very happy with the sight test and help I had choosing glasses.”

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Posted 7 years ago

Thank you for your comments!

Posted 7 years ago

“Good care and a personal touch”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very professional customer service.”

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Posted 7 years ago

Hi Mark, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Friendly service and seemed to go above and beyond”

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Posted 7 years ago

Hi Roxi, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“We were once again very well looked after. Thank you.”

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Posted 7 years ago

Thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I was very pleased with all aspects of Scrivens, the staff, and the glasses they made for me!”

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Posted 7 years ago

Hi Deenagh, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 7 years ago

“very helpful staff. friendly and approachable... lovely service”

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Posted 7 years ago

Hi Lisa, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 7 years ago

“eye test very thorough. Disappointed in price saw the sign outside in the morning saying eye test £15.00. Once home decided to book online managed to get in today but when I paid it was £30.00! When I asked about the sign saying £15.00 the gentleman said I needed a voucher, No mention of voucher on sign!! Don't think I will be returning to choose new glasses”

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Posted 7 years ago

Hi Helen, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 7 years ago

“Excellent service friendly staff... Highly recommend...”

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Posted 7 years ago

Hi Sally, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The work team in the New Milton branch is 5 star!”

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Posted 7 years ago

Hi Sandi, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Firstly I was miss diagnosed sold glasses that were useless and gave me blinding head ache and then refused a refund and pushed from pillar to post without any satisfaction or result”

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Posted 7 years ago

Hi Nathan, thank you for bringing this to our attention. Your review has been passed on to our Customer Care team who will investigate this for you.

Posted 7 years ago

“I was disappointed with the selection of frames available, also I was given different advice from two members of staff about the same issue.”

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Posted 7 years ago

Thank you for bringing this to our attention. If you would like to email customercare@scrivens.com with more information, we will investigate this for you.

Posted 7 years ago

“Excellent quality service, friendly atmosphere where nothing Is a problem .the staff are experienced and are exemplars for Scrivens training”

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Posted 7 years ago

Hi Michael, thank you for your feedback, We'll pass your comments on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,071 reviews