Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always we were very happy with our Scrivens service (at the Mill Hill Branch). Testing was thorough and very professional and when it came to dispensing there was no hard sell, just friendly and helpful service. We are very happy with Scrivens.”

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Posted 6 years ago

Hi Louis, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Mill Hill branch

Posted 6 years ago

“Unfortunately or fortunately due to circumstances had to change my Opticians, so for convenience chose Scrivens . Booked an eye test , had eye test , chose new fames etc . While still there optician came out , looked concerned called me back in retested my eyes found a small discrepancy , my mistake and reagusted my prescription . Found the whole experience and advice , especially advice the best ever and that's considering I had been using another practice for over 50 years . The staff and optician were to be commended .”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Efficient and knowledgable staff. No sales pressure but listened to our requirements.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Just want to compliment the Fakenham team as they are always helpful and do so in a welcoming atmosphere with a smile on their faces”

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Posted 6 years ago

Hi Ronnie, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“I visited Ely Branch yesterday. ALL the staff were very helpful, patience and kind, They helped me 5 months ago to choose a cheap pair of glasses for between ops. Yesterday I had my test after my second op, and they helped me choose a frame and make chooses to what I had as extras, they were very helpful again with a polite, patient happy manner. Thank you Ely staff first class.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Scrivens in Ringwood are outstanding in my opinion: they are friendly, helpful without being patronising and always seem to be willing to help more than the norm. I arrived early the other day because it was so cold, yet was greeted warmly and given a cup of coffee. I watched all the staff treat their customers with dignity, respect, patience and expertise. Their contact lens specialist is just as excellent, as she listens carefully and tailors the variables to my needs. I have been in many, many bad opticians and some good ones, but none offer the outstanding service that this one does.”

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Posted 6 years ago

Thank you for your wonderful review! We’ll pass your comments onto the team at Ringwood, and we look forward to assisting you again in future.

Posted 6 years ago

“I booked an appointment 4 weeks in advance, to have it cancelled the day before by them with no explanation. The very polite lady said it was possible to rearrange the appointment, but as I am concerned it might happen again I will be going elsewhere for my eye and hearing tests.”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“The optician & woman on front desk were lovely. The lenses are extremely expensive & I had to pay to use my own glasses. They said they would be done in a week but we’re more like 2. When I received them were are very thick & don’t fit into the glasses frames. It looks ridiculous. I payed £189 all together for the lenses and charged me £30 for using my own glasses and they won’t refund me & I won’t even wear them. What a rip off”

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Posted 6 years ago

“I always get very friendly and helpful service . Things are explained to clearly and consideratley so could not really ask for more”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Had a lovely visit at the opticians in Leeds, Beeston. It was my first time getting glasses and I was helped in the best way by the lovely lady. The optician was very professional and put me at ease too. Will definitely be sticking with them.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly

Posted 6 years ago

“I found your staff in Aldridge very help full and I would certainly recommend to my friends as your service is excellent,”

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Posted 6 years ago

Thank you for the kind words! We’re so happy your visit at our Aldridge branch went so smoothly.

Posted 6 years ago

“The Optician was amaizing Very nice and good staff Polite and professional Thank you so much for everything Happy I choose you Highly recommended”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very friendly, efficient and thorough. Would wholeheartedly recommend Scrivens.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very helpful purchased some glasses recently and am very pleased with them”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“So pleased I chose Scrivens - love the frames as much as the lenses - thank you!”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Staff extremely helpful and made me feel welcome. Eye test very good. I would highly recommend Scrivens opticians”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Friendly, good service, good range of glasses for all budgets.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“I was advised to have reactolite lenses, and did so, paying £350. However, I found them very difficult to cope with. My vision was poorer and I was plunged into darkness when I felt unsafe, and my colour perception was poor. I had to return and buy more glasses with plain glass. I did receive a letter saying I would get my second pair at a 'special price', but found this did not apply to me. A very costly mistake!”

Helpful Report

Posted 6 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Erma at cheltenham branch has been very Helpful, disappointed as ordered Nikon glasses which are old ones I am wearing that you dont do transition anymore as need them to darken when i look at computer, chose expensive as thought i was getting the same”

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Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Very helpful and friendly”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews