Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took my 90 year old mum to Scrivens in Chesterfield. The staff couldn’t have been kinder or more professional. They treated her with great respect and went over and above in caring for her. Big thanks to Tracy and all the team.”

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Posted 5 years ago

Thank you for the kind words! We’re so happy your visit at Chesterfield went so smoothly.

Posted 5 years ago

“I am always comfortable when I go in Chesterfield Branch and today, even though there are more things to do, because of Covid, I was just as comfortable. The staff always help and Diane was very helpful today and very efficient helping me when I was choosing my new spectacles. The optician explained what she was doing and told me about the tests and results.”

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Posted 5 years ago

Hi Marilyn, thank you for the kind words! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Very polite staff. Good proffessional service. Talked me through each step of the eye examination. Very pleased with my new glasses.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“The customer care from the whole team at the Dovercourt branch is to be applauded .Friendly efficient caring and safe . My wife and I are customers with regards to our contact lenses and eye care , just recently the team have been supporting me as I needed new hearing aids .Price service and aftercare is second to none . Thank you”

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Posted 5 years ago

Hi Dean, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Harwich.

Posted 5 years ago

“Wonderful ....felt very safe in all areas. Always go to the Broadstone branch. The ladies are lovely, very efficient lots of advice when choosing new glasses, always the same friendly atmosphere with lovely banter. Thank you so much really cheers me up.”

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Posted 5 years ago

Hi Christine, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.

Posted 5 years ago

“A hassle free professional service from eye test to choosing glasses.”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Great customer care from the staff as soon as you enter, to the optician who tested my eyes. Friendly, attentive and very informative. I felt under no pressure to buy glasses. I did purchase some and I only waited a few days for them to arrive and they are perfect. I would definitely recommend.”

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Posted 5 years ago

Hi Jane, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very professional and helpful with eye test and customer service at choosing glasses and fitting”

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Posted 5 years ago

Hi Diane, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I have had three visits to Tonbridge Scrivens recently and have been extremely impressed with the service I received. Elizabeth and Matt and all the staff including the audiologist made every effort to make the experience enjoyable. The shop was very well laid out and Covid friendly.”

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Posted 5 years ago

Hi Elizabeth, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the Tonbridge branch, and we look forward to assisting you again in future.

Posted 5 years ago

“First time of using Scrivens for my eye test, excellent service from all staff involved, as was the after care.”

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Posted 5 years ago

Hi Dave, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Recent appointments for myself and my son for glasses and contact lenses. Easy to get an appointment, very helpful staff and a professional service all round.”

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Posted 5 years ago

Hi Helen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“As usual excellent service, nothing too much trouble and very well managed in the current unusual circumstances”

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Posted 5 years ago

Hi Paul, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Excellent Optometrist, very professional. Very good test experience. Once again frustrated and disappointed by poor service and very delayed delivery of glasses.”

Helpful Report

Posted 5 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Excellent Optometrist and excellent test experience, but once again disappointed and frustrated by poor service and very delayed delivery of glasses.”

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Posted 5 years ago

“Very satisfactory in every way.”

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Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I received hearing aid batteries even though not requested which was very Generous. Thank you.”

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Posted 5 years ago

Hi Madeleine, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I received hearing aid batteries even though not requested which was very Generous. Thank you.”

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Posted 5 years ago

“As always with the virus about feel very safe with what plans you have in place along with hearing test and eye testing”

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Posted 5 years ago

Hi Graham, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“They are all very helpful in this shop. Take them box of sweets Christmas to show appreciation.”

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Posted 5 years ago

Hi Joan, thank you for the kind words! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews