Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid over the odds for two pairs of glasses which took almost two months to to obtain the second pair.This was no fault of the helpful staff in the branch but down to confusion at the head office apparently on the details of the order.”

Helpful Report

Posted 5 years ago

Hi John, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Well satisfied for my treatment today at Scrivens will be using their service in the years that follow”

Helpful Report

Posted 5 years ago

Hi Joy, Thank you for the excellent review! We’re so happy that your visit went so smoothly and we look forward to assisting you again in future.

Posted 5 years ago

“When trying to book an appointment, the system went round in circles and I was unable to do so.”

Helpful Report

Posted 5 years ago

Hi Roger, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Staff are always friendly and efficient. Nothing is too much trouble. Highly recommended.”

Helpful Report

Posted 5 years ago

Hi Heidi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“A lovely calm environment with nice calm staff. I felt like they cared and didn’t rush the process. Thank 🙂”

Helpful Report

Posted 5 years ago

“A lovely calm environment with nice calm staff. I felt like they cared and didn’t rush the process. Thank 🙂”

Helpful Report

Posted 5 years ago

Hi Jennifer, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“;my husband and i were well looked after, everything fine.”

Helpful Report

Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“If there is a better opticians out there I have yet to find it. Fantastic staff - so caring and helpful”

Helpful Report

Posted 5 years ago

Hi Ann, thank you for the kind words! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Caring and efficient”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Always given special care and attention to my needs from booking appointments to collecting my glasses”

Helpful Report

Posted 5 years ago

Hi Emily, thank you so much for your review! We really do appreciate you taking the time to share your experience

Posted 5 years ago

“Very helpful staff, good customer service - phone message and email confirming appointment”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Warm reception and was not kept waiting for long. Efficient service and was well pleased with my spectacles.”

Helpful Report

Posted 5 years ago

Hi Anthony, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Also got on with the staff at the Bourne End branch.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Dreadful! The girl who tested my distance vision was clueless and spent ages faffing around with different frames until she admitted defeat!”

Helpful Report

Posted 5 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Optician and assistants all very helpful not only with my eye test but also with the purchase of new reading glasses without being pushy.”

Helpful Report

Posted 5 years ago

Hi Lynne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Very professional , friendly service from walking in the door to walking out.all staff very helpful,courteous in their dealings with us Very good in helping with choice of spectacles”

Helpful Report

Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience

Posted 5 years ago

“The optician was very through, in fact I felt that he was the best Optician that I had been to in recent years.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us such a nice review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“the staff were very helpful .I was very satisfied with the service I got. I would recommend them.”

Helpful Report

Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience

Posted 5 years ago

“Really pleased with my sight test everything was done to my liking considering what is going off at the moment. Glasses are fab! Really comfy to wear and my eyes have improved immensely. Thankyou”

Helpful Report

Posted 5 years ago

Hi Virginia, thank you for your wonderful review! We're delighted to hear your visit went so smoothly and you're happy with your new glasses!

Posted 5 years ago

“A lovely calm environment with nice calm staff. I felt like they cared and didn’t rush the process. Thank 🙂”

Helpful Report

Posted 5 years ago

Hi Jennifer, thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews