Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service from Fiona,Emma and donna.very helpful,friendly and professional.”

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Posted 5 years ago

Thank you for the kind words! We’re so happy your visit went so smoothly

Posted 5 years ago

“Staff friendly,professional and helpful.”

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Posted 5 years ago

Hi Jane, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I have been disappointed and inconvenienced in thwt on my last 2visits to Scrivens in Witney I have been unable to obtain the service required namely to be measured for varifocal lenses because the only person running the shop was trainee not qualified to take the measurements.”

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Posted 5 years ago

Hi Deborah, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Helpful and friendly”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very conscientious staff, friendly and helpful. Ordered two pairs - unfortunately the second pair was a little delayed but later learnt that was because the frames were out of stock. Very happy with both pairs and all the service given. Thanks.”

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Posted 5 years ago

Hi Ann, Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent customer service, very helpful and friendly staff throughout. Was my first visit after changing opticians and will be returning again.”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to assisting you again in future.

Posted 5 years ago

“Felt comfortable and well looked after by everyone in such strange times. Very thorough eye exam with everything explained in a way I could understand and really helpful ladies out the front who helped me pick glasses that suited my face. Fantastic service!”

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Posted 5 years ago

Hi Alisha, thank you for the excellent review! We’re so happy that your visit went so smoothly. We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent staff. The optician was very professional and friendly. The glasses fitted very well , no further adjustment needed.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“All staff very friendly helpful and polite and made reasonable adjustments when I arrived for my appointment and also when I went to pick up my glasses and when I payed for the extra insurance keep up the great work that you are doing”

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Posted 5 years ago

Hi Mark, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“The staff at my local branch in Walthamstow are lovely and friendly. They really go above and beyond”

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Posted 5 years ago

Hi Fev, Thank you for the kind words! We’re so happy your visit at Walthamstow went so smoothly

Posted 5 years ago

“Very satisfied with the service I received”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I paid over the odds for two pairs of glasses which took almost two months to to obtain the second pair.This was no fault of the helpful staff in the branch but down to confusion at the head office apparently on the details of the order.”

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Posted 5 years ago

Hi John, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Well satisfied for my treatment today at Scrivens will be using their service in the years that follow”

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Posted 5 years ago

Hi Joy, Thank you for the excellent review! We’re so happy that your visit went so smoothly and we look forward to assisting you again in future.

Posted 5 years ago

“When trying to book an appointment, the system went round in circles and I was unable to do so.”

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Posted 5 years ago

Hi Roger, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Staff are always friendly and efficient. Nothing is too much trouble. Highly recommended.”

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Posted 5 years ago

Hi Heidi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“A lovely calm environment with nice calm staff. I felt like they cared and didn’t rush the process. Thank 🙂”

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Posted 5 years ago

“A lovely calm environment with nice calm staff. I felt like they cared and didn’t rush the process. Thank 🙂”

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Posted 5 years ago

Hi Jennifer, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“;my husband and i were well looked after, everything fine.”

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Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“If there is a better opticians out there I have yet to find it. Fantastic staff - so caring and helpful”

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Posted 5 years ago

Hi Ann, thank you for the kind words! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Caring and efficient”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews