Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Very professional”

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Posted 5 years ago

Hi Caerwyn, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“The whole experience of eye test and ordering new glasses was excellent! All members of staff in the Penistone branch were extremely professional and efficient but also friendly and the advice I received was helpful and tailored to my own individual needs. Extremely pleased with the whole process!!”

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Posted 5 years ago

Hi John, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Penistone.

Posted 5 years ago

“I had my eyes tested at scrives and bought 3 pairs of glasses from scrivens opticians. I am very happy with the service both the eyes test, the customer care whilst choosing glasses and also the after care. My lenses are quite complex and the sight in my new glasses is excellent. Thank you Scrivens.”

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Posted 5 years ago

Hi Sue, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“The consultation and prescription process were both fine but it did take rather a long time to get the new lenses fitted to my existing frames.”

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Posted 5 years ago

Thank you for taking the time to leave us a review! Your feedback helps us get better. We’ll pass your comments onto the appropriate department for you.

Posted 5 years ago

“Excellent customer service. Even during the current climate with COVID, i felt the service was patient focused and personal. Thank you Scrivens Ringwood”

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Posted 5 years ago

Thank you for your wonderful review! We’ll pass your comments onto our Ringwood branch, and we look forward to assisting you again in future.

Posted 5 years ago

“I always feel welcome when I come in to the opticians. The staff are attentive,friendly and always have a smile. They put me at my ease regarding Covid-19 and the precautions they take. The range of NHS glasses are good and I don't have to worry that I will look horrible in them. I really hope Scrivens survive Covid-19 and continue serving our community.”

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Posted 5 years ago

Hi Cazzy, thank you for the kind words! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“The staff were very helpful and were able to assist me when purchasing my glasses. Thank you.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very satisfied”

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Posted 5 years ago

Hi Ibrahim, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Felt comfortable and well looked after by everyone in such strange times. Very thorough eye exam with everything explained in a way I could understand and really helpful ladies out the front who helped me pick glasses that suited my face. Fantastic service!”

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Posted 5 years ago

“Very good service from Fiona,Emma and donna.very helpful,friendly and professional.”

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Posted 5 years ago

Thank you for the kind words! We’re so happy your visit went so smoothly

Posted 5 years ago

“Staff friendly,professional and helpful.”

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Posted 5 years ago

Hi Jane, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I have been disappointed and inconvenienced in thwt on my last 2visits to Scrivens in Witney I have been unable to obtain the service required namely to be measured for varifocal lenses because the only person running the shop was trainee not qualified to take the measurements.”

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Posted 5 years ago

Hi Deborah, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Helpful and friendly”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very conscientious staff, friendly and helpful. Ordered two pairs - unfortunately the second pair was a little delayed but later learnt that was because the frames were out of stock. Very happy with both pairs and all the service given. Thanks.”

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Posted 5 years ago

Hi Ann, Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent customer service, very helpful and friendly staff throughout. Was my first visit after changing opticians and will be returning again.”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to assisting you again in future.

Posted 5 years ago

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Posted 5 years ago

Hi Alisha, thank you for the excellent review! We’re so happy that your visit went so smoothly. We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent staff. The optician was very professional and friendly. The glasses fitted very well , no further adjustment needed.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“All staff very friendly helpful and polite and made reasonable adjustments when I arrived for my appointment and also when I went to pick up my glasses and when I payed for the extra insurance keep up the great work that you are doing”

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Posted 5 years ago

Hi Mark, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“The staff at my local branch in Walthamstow are lovely and friendly. They really go above and beyond”

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Posted 5 years ago

Hi Fev, Thank you for the kind words! We’re so happy your visit at Walthamstow went so smoothly

Posted 5 years ago

“Very satisfied with the service I received”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews