Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Scrivens on Corporation Street always offer an excellent service. They are extremely helpful, friendly and professional. I had an eye test, chose some new frames and they arrived a few days later. I collected the glasses and these were fitted by staff. Great service all round. Thanks!”

Helpful Report

Posted 5 years ago

Hi Miranda, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch on Corporation Street.

Posted 5 years ago

“Excellent friendly service and advice. I now love wearing contacts thanks to Roisin who patiently helped me. Expertly Hannah helped me choose my hearing aids. I really feel like part of the family at New Milton branch and Lymington branch where Jill manages admirably. I’ve no need to go anywhere else! 😁”

Helpful Report

Posted 5 years ago

Hi Stephen, thank you for your wonderful review! We’ll pass your comments onto the branches, and we look forward to assisting you again in future.

Posted 5 years ago

“I found Kevin & all staff absolutely brilliant nothing was to much trouble. Efficient, polite, informative & friendly”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I’ve been using Scrivens for many years. The staff at the Chesterfield office are helpful and caring. I have every confidence in using them.”

Helpful Report

Posted 5 years ago

Hi Michael, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“As always everyone I met at Scrivens was professional, knew their job and was kind and approachable. I have no hesitation in recommending Scrivens and in fact I have done so.”

Helpful Report

Posted 5 years ago

Thank you for the kind words! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“They are all very helpful in this shop. Take them box of sweets Christmas to show appreciation.”

Helpful Report

Posted 5 years ago

Hi Joan, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very helpful staff from the optician to attendant staff. Good communication skills. Cheerful and positive atmosphere. Clear instructions. Knowledgeable about variety of frames from different firms. Felt very secure with precautions taken against Covid.”

Helpful Report

Posted 5 years ago

Hi Roger, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“I have been a customer for many years. Always found the staff very helpful, efficient and pleasant.”

Helpful Report

Posted 5 years ago

Hi Allan, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very safe, in thsi covid era, really good advice and an excellent pair pf reading glasses”

Helpful Report

Posted 5 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“Always good service. Polite and always gives good suggestions on what kind of glasses to choose and worth the money”

Helpful Report

Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 5 years ago

“The staff at my branch are always so lovely! I look forward to going in because of this- always smiley and chatty which makes you feel really comfortable. I’ve been meaning to write in about them because although I only go in a few times a year, they always stand out to me as such friendly team.”

Helpful Report

Posted 5 years ago

Hi Elisha, thank you for the kind words! We’re so happy that your visit went so smoothly. We look forward to assisting you again in future.

Posted 5 years ago

“This team is brilliant. Covid-19 has been a challenge, to us all, no doubt. And despite their slight limitations in public infection control processes, the team, regardless, serve their customers with a smile and practice infection control measures as best as they can. Sarah and the new young guy ( forgot his name) give high quality customer service and have time to have a little banter with you. This is the best place to go for eye care, advice and support.”

Helpful Report

Posted 5 years ago

Hi Brenda, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 5 years ago

“Very helpful staff followed covid rules very strickly felt safe and welcome Thank you”

Helpful Report

Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Very helpful staff.”

Helpful Report

Posted 5 years ago

Hi Alan, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Would really recommend this opticians anybody”

Helpful Report

Posted 5 years ago

Hi Daniel, thank you for the kind words! We’re so happy your visit went so smoothly

Posted 5 years ago

“I found Kevin & all staff absolutely brilliant nothing was to much trouble. Efficient, polite, informative & friendly”

Helpful Report

Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“I wasn’t very impressed with the whole experience as everyone apart from the experienced Optician were Quite cold and unfriendly. They charged me around £320.00 for the new lenses and fitting which was very expensive I thought and when I asked for a discount on the eye test which was £30 they just weren’t interested even though my bill was over £300 . They do not value your business at all and i will Not recommend them to anyone and will never come back to them next time .”

Helpful Report

Posted 5 years ago

“Customer service was really good well happy”

Helpful Report

Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

Helpful Report

Posted 5 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“The staff are all polite, friendly and helpful. I appreciate the help I was given when choosing frames.The shop is very clean, and the staff are very diligent with the coronavirus procedures.”

Helpful Report

Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews