Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,648 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glasses taking way too long.”

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Posted 7 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 months ago

“Branch staff in Erdington are lovely. I have always received excellent service from them. However, when a problem arises, don’t expect any satisfaction from customer service at head office. After being a loyal customer for a good few years, sadly I will not be using. scrivens again”

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Posted 7 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 months ago

“I have been very pleased with the service at Mill Hill Broadway branch, both for sight and hearing!”

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(Mill Hill) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mill Hill!

Posted 7 months ago

“As an|NHS hearing patient Scrives have not come up to my expectations. The after service I have received has been non-existent, so much so I have now resorted to buying aids privately for the sake of my health and the difference is astonishing. I accept that NHS aids were free, but the hearing test was only satisfactory. In the 12 months that I have been fitted with aids, only batteries have been sent to me twice with no compliment slip or letter, only an envelope with the items enclosed. I have never received tubes or domes which I understood should be changed about every 3 months !! Trying to find an email address to write to them is almost impossible as telephoning is pointless. All in all I would not use them again.”

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Posted 7 months ago

“Excellent Service, everyone there were so helpful to me as I am dissabled and iI had lost my Husband 4 weeks prior, they took me under their wing. Helping me with my coat, making sure I was OK and helping me to the Rooms for my Eye Tests. Also when all was completed They helped me with the Glasses and the Sunglasses. I was very very impressed, Do not seem to get the attention nowadays as they gave me. Looking forward to going back for fitment and collecting my Glasses. Big Thank you Scrivens Nothing was too much trouble.”

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(Wimborne) - Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Service is absolutely incredible 👏 and so is customer service, I recommend scrivens for both their services!!!!!”

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Posted 7 months ago

Thank you for the excellent review!

Posted 7 months ago

“Excellent service and customer care from start to finish. I will return to this branch again. Thank you to all the staff.”

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Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Magnificent service from all the staff at Broadstone branch Thank you !!!!”

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(Broadstone) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 7 months ago

“All the staff was lovely and really helpful 🤩🤩🤩🤩🤩 highly recommend them 😁”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“I could not fault the Branch at Market Deeping or the Staff and the Service they gave. Absolutely excellent. Would be happy to recommend anyone”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Excellent service really nice caring staff a much better experience than Specsavers.”

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Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“Very freindly staff.felt really happy with their service.”

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Posted 7 months ago

Thank you for the kind words!

Posted 7 months ago

“Updated my hearing aids and work really well”

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Posted 7 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 7 months ago

“Had an eye test this week having used Scrivens for my hearing aids. Very thorough and explained everything .All the staff very helpful and friendly.Highly recommend Bishop Auckland branch.”

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(Bishop Auckland) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bishop Auckland!

Posted 7 months ago

“Great service and friendly staff. Will definitely keep going there for eye tests etc. i like the personalised service.”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“The members of staff are always friendly and polite. For my eye test recently, I saw the optician on time & she was very clear when giving me the result of my eye test.”

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Posted 7 months ago

Thank you for the kind words!

Posted 7 months ago

“My recent eye test was fantastic. It was not rushed, I was talked through every step and what they were checking for, and although I needed glasses there was no hard sell. Scrivens Newark- a big thumbs up from me”

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(Newark) - Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“The most friendliest knowledgeable team at Hedge End There care amd service in both my optical and hearing appointments was second to none and the front of house team made sure there was a continuation of care with any questions I asked”

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(Southampton Hedge End) - Posted 7 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End!

Posted 7 months ago

“I had an appointment yesterday with Hayley, an Audiologist at Scrivens in Alfreton, Derbyshire about getting NHS hearing aids. I was very pleased with the outcome - she was professional, listened to my concerns and acted with care and consideration. Well done.”

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(Alfreton) - Posted 8 months ago

Thank you for the kind words! We’re so happy your visit at Alfreton went so smoothly!

Posted 7 months ago

“I am customer in Scrivens Feltham for long time for eyes and hearing, I love music and I bought private hearing aids some time ago as I do want to listen my music in the best way possible. I do go back to Feltham branch often to get my hearing aids adjusted as I am very specific about my music as I monition earlier. Branch manager Dipesh and team always made me feel welcome and happy to help me with quick appointment. The atmosphere in branch is always so nice and friendly and I always fell good to go for any help, eyes or hearing. Aaman is very professional and listen to my needs and always helped me in best way and pleased me very much. I love my music and them to help me to give me my youth back is the best gift. Thank you”

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(Feltham) - Posted 8 months ago

Thanks for the excellent review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 8 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,648 reviews