Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,071 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great friendly customer service on arrival an throughout appointment. Every step of eye test explained an disgust with me. Helped me choose frames honestly.. Not just by price tag an profits like other opticians. Will definitely recommend if you want a more personalised service..”

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Posted 7 years ago

Hi Judy, thank you so much for your comments. We'll pass them on to the team at your local branch.

Posted 7 years ago

“The staff at your Chesterfield branch are helpful, kind, friendly, very knowledgeable and patient. I have tried other opticians in the past but they never have got my prescription right, Scrivens have always got my prescription right and done everything to make sure that my glasses were perfect for me. Very happy with my new glasses and with the service, will always use scribes and recommend to everyone.”

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Posted 7 years ago

Hi Paul, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 7 years ago

“I have had an eye examination and a diabetic eye check today and was at the opticians for 2 hours, yesterday I got a phone call asking me to go in early which I did by ten minutes to be ignored by all the staff, they walked past me without any hello or any communication and I wasn't the only customer who noticed the staff are ignorant”

Helpful Report

Posted 7 years ago

Hi Diane, thank you for getting in touch with us about this. If you could email customercare@scrivens.com with more details, we'll investigate this for you.

Posted 7 years ago

“Very helpful & friendly staff”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“BOTH MY RECENT EYE TEST AND RENEWAL OF GLASSES, AND MY HEARING TEST WERE DEALT WITH VERY CAPABLY AND I WAS PLEASED WITH THE SERVICE.”

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Posted 7 years ago

Hi Jo, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I received good and courteous attention with all my questions answered. Choosing new frames was as difficult as ever. There are just so many to chose from!”

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Posted 7 years ago

Thank you for your feedback.

Posted 7 years ago

“Good & friendly service from start to finish.”

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Posted 7 years ago

Thank you for your comments!

Posted 7 years ago

“The customer service I received from all staff at the Peacehaven branch has been second to none. Well done.”

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Posted 7 years ago

Hi Keith, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Fantastic customer service from Kelly at the St Giles Branch. My glasses arrived quickly and they were fitted perfectly, I believe I saw a lady called Vivienne for my fitting.”

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Posted 7 years ago

Thank you for your feedback

Posted 7 years ago

“The process from the eye test , through to purchasing the frames was very professional”

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Posted 7 years ago

Mr Blakeman, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“staff are very welcoming and helpful and provide a excellent service”

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Posted 7 years ago

Hi Sara, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“As always very good service and so friendly.Nothing is too much trouble for them,I have been with Scrivens for over 20 years and I will not be changing any time soon.”

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Posted 7 years ago

Hi Margaret, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent yearly eye appt & very quick delivery of new glasses”

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Posted 7 years ago

Thank you for your feedback

Posted 7 years ago

“All the staff were very helpful and friendly. It is a pleasure to visit the shop.”

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Posted 7 years ago

Hi Joan, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“My glasses took a very long time to arrive”

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Posted 7 years ago

Hi Emma, thank you for your feedback. If you could email customercare@scrivens.com with more details, we will investigate this for you.

Posted 7 years ago

“Professional, efficient service with great attention to customer care.”

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Posted 7 years ago

Hi Nicola, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Great friendly staff. Only downside are that the room they use to check your peripheral vision and hearing test is too small and claustrophobic. The headphones used to check hearing didn’t seal around the ears and exterior sounds such as chatting in the next room filtered into the headphones. As I said at the start of this review, the staff were great it’s just the tools and environment that lets the unit down. Provide a sound proof booth or at least a decent pair of headphones so staff can do A more professional job.”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“Well pleased with what I bought would buy again nice company nice people second to none service.”

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Posted 7 years ago

Hi Philip, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Friendly staff and quick delivery of glasses”

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Posted 7 years ago

Hi Marc, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Good friendly service and exceptional follow up”

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Posted 7 years ago

Hi Lauchi, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,071 reviews