Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,071 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Excellent customer service and staff very knowledgeable.”

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Posted 7 years ago

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Posted 7 years ago

“I was really impressed by all the staff at your Bearwood branch. They were all professional, kind, polite and with a personal touch. I am super pleased with my glasses and the help I received chosing my frames. I will recommend this outlet.”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“As soon as I had had my eyes tested, the selection of frames was managed quickly, effectively and very pleasantly.”

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Posted 7 years ago

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Posted 7 years ago

“Incredibly helpful staff, in particular the young man at this branch who went above and beyond to assist and his customer service was exemplary. Would certainly recommend.”

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Posted 7 years ago

Hi Mrs Swan, thank you for you comments. We'll pass your feedback on to the team at your local branch.

Posted 7 years ago

“Very good service”

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Posted 7 years ago

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Posted 7 years ago

“Great service from the branch. A big opportunity for potential improvement would be if the branch were able to email to inform when glasses and lenses were ready to collect. It is exasperating that they can only communicate via text message or post and yet we get emails such as this from central office.”

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Posted 7 years ago

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Posted 7 years ago

“Very helpful staff,also friendly make you feel very welcome and comfortable would reccommend them to anybody. Thank you very much for your help and assistant”

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Posted 7 years ago

Hi Vicky, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very dissatisfied. After a second eye test I have not been able to see correctly. The optician said glasses are ok but I have blepharitis and said she would write to my GP for prescription eye drops after 2 - 3 weeks the surgery has heard nothing. I am not happy as I still cannot see properly.”

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Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details, we will investigate this for you.

Posted 7 years ago

“The consultant I saw was very thorough and following a thorough eye examination, gave clear explanations about my eye condition. He was highly knowledgeable, professional and reassuring. He ensured I understood fully the nature of the examination and what to do following the visit.”

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Posted 7 years ago

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Posted 7 years ago

“very welcoming eye test was checked very pleased with my glasses I would recommend to friends and family”

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Posted 7 years ago

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Posted 7 years ago

“Helpful and pleasant staff; good quality care. Always ready to help.”

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Posted 7 years ago

Hi Raymond, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent service, very professional and courteous at all times Would recommend”

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Posted 7 years ago

Hi Ken, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“A bright and airy shop, smiling, courteous and helpful staff, and an optician who explained every part of the eye examination and tests in a clear manner. Excellent!”

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Posted 7 years ago

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Posted 7 years ago

“Great personal service, great choice of frames and a happy customer!”

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Posted 7 years ago

Hi David, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I appreciated the help and support in choosing my glasses from the staff members. Very professional and courteous, they were able to answer all my questions. Happy to purchase from Scrivens.”

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Posted 7 years ago

Hi Anita, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent Service from the Staff. Don’t like the fact that it’s a different person doing the eye tests every time you visit. Its about time you found a permanent replacement for Elaine Sargent. Also I like Rimless Spectacles, the choice for me is very limited. I know they are in other Opticians Shops, so why don’t Scrivens have a better choice.”

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Posted 7 years ago

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Posted 7 years ago

“Always professional & good advice received.”

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Posted 7 years ago

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Posted 7 years ago

“Jo, Linda, Jan, Tanya and zoe are always there to help, make you feel welcome and nothing's to much trouble 😃”

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Posted 7 years ago

Hi Julie, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very thorough investigation at the eye test and careful thought went into prescribing new glasses.”

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Posted 7 years ago

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Posted 7 years ago

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Posted 7 years ago

“Quite satisfied help full staff and notified appointments posted also handy to car parks”

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Posted 7 years ago

Hi Rodney, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,071 reviews