Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get on with varifocal so I don't wear them. I wear my old glasses”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I would like to point out I HAVE NOT HAD A BAD EXPERIENCE when dealing with Scrivens Fishponds Road. Why that has been showing on my I Pad, I have no idea. It’s very much THE OPPOSITE OF SUCH. I have always received an excellent service at the Fishponds Bristol branch. The staff are totally committed to their work, all are knowledgeable, helpful and are a credit to Scrivens. Thank you.”

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Posted 2 years ago

Thank you for taking the time to clarify! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Visited today in Penkridge for hearing test. Brilliant service the lady was excellent fitted for hearing aids there and then”

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Posted 2 years ago

Thank you for the kind words! We’re so happy your visit went so smoothly!

Posted 2 years ago

“Best local friendly, but professional, staff who provide excellent value for money eye car and products.”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“I am so impressed with the Company. I am 84 years old. I went to Scrivens when l was 15 years old it’s a well established company in the Bournemouth area. Recently l have had a cataract done. Long waiting list in the eye hospital. My friend paid £2,000 per eye going privately. From the time the optician referred me to having it done 5 weeks National Health. Delighted.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Good service very helpful”

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Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 2 years ago

“excellent service,efficient backup”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“..ALL WAYS SO HELPFUL”

Helpful Report

Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Really helpful friendly staff”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“I have always found the service excellent and feel relaxed on examination of my ears, for which l thank you.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Went for hearing test at Kingstanding Branch. Staff very helpful, really good service.”

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(Kingstanding) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Kingstanding went so smoothly!

Posted 2 years ago

“All the staff were super friendly and helpful. Thank you 😇”

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Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 2 years ago

“Very helpful & kind , my nephew needed his glasses repaired & we received first class service to sum up, thank you Patrick! Northfield branch”

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(Northfield) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Northfield!

Posted 2 years ago

“Doctor asked me to get my eyes checked. Scrivens opticians,Altrincham managed to squeeze me in on a Sunday. Excellent service very happy with my varifocals glasses”

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(Altrincham) - Posted 2 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Diss branch. It was my first ever visit to Scrivens so I didn't know what to expect. The staff are so friendly. I had a hearing test and I needed hearing aids. Everything was explained to me as we went through, both during the test and the fitting of the hearing aids. The audiologist was friendly and made me feel at ease. There was a trainee audiologist there too who was also very friendly. It was overall an excellent service and I'd highly recommend them.”

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Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Diss!

Posted 2 years ago

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(Diss) - Posted 2 years ago

“I had my hearing test today at the Chesterfield branch, I found the staff friendly and Confident. Catherine/Caroline, I can't quite remember her name she was very informative and confident and caring, I felt relaxed as she explained everything in detail that throughoutmy test, I would definitely recommend her to all. Excellent service.”

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Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Chesterfield went so smoothly!

Posted 2 years ago

“Excellent service during recent hearing test and hearing aid fitting sessions. Very caring and informative service from Amanda Hume who carried out both sessions.”

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Posted 2 years ago

Thank you for your wonderful review! We look forward to assisting you again in future.

Posted 2 years ago

“Good quality and service”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“BEFORE I CAME TO SCRIVENS FOR MY HEARING CARE I HAD TO GO TO BRADFORD ROYAL INFIRMARY AUDIO DEPARTMENT FOR MAINTAINENCE OF MY HEARING AIDS AND HEARING TESTS. MOST TIME I HAD TO WAIT IN A QUEUE OF 20 TO 30 PEOPLE ON AVERAGE. BUT NOW I AM WITH SCRIVENS I CAN JUST BOOK AN APPOINTMENT AT THE NEAREST BRANCH WHICH IS A LOT EASIER FOR ME. I HAD TRIED TO GET NEW HEARING AIDS FOR 10 YEAR OR MORE THEN SCRIVENS GAVE ME A PAIR IN A MATTER OF WEEKS AFTER TESTS.SO I AM HAPPY.”

Helpful Report

Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews