Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the Glossop Road branch and the staff were all so friendly and helpful right from the first meeting through to getting my glasses. Brilliant team of people and would recommend to anyone who wants honest expert advice on their eye sight.”

Helpful Report

(Sheffield Glossop Road) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Appalling In Every Respect One star is more than the Gosport branch deserves, particularly the troglodyte manager there. The way they have dealt with my elderly mother beggars belief. They made mistake after mistake in supplying her hearing aids, failed to grasp that when mumbling or turning their back on her when speaking, she couldn't hear. No apologies, and then claimed that my 90 year old mother was aggressive to staff and have discharged her. How utterly cowardly do you have to be? A 20+ stone man afraid of a 90 year old senior citizen, what a joke. Wouldn't use this lot if they were the last company on earth. Absolute affront to society.”

Helpful Report

Posted 2 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“My husband and I go to the St Ives (Cambridgeshire) branch and are consistently very impressed with the expertise and the level of care, concern and commitment shown by all whom we meet there. "Excellent service and clinical excellence" is indeed their goal and they do not fall short of it. I strongly recommend them to anyone who has problems with either hearing or any aspect of eyecare. The shop is tucked away in Crown Street, PE27 5 AB. (And there is a half-price sale on frames at the moment!)”

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(St Ives) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Visited the Gosport branch today for a hearing test. I just want to that the service I received from the caring understanding compassionate professional audiologist young lady Miss E O’Mahony was 5 ***** all the way. I could not have been dealt with better than the polite understanding way she did with me. I hope the branch manager reads this and values such a wonderful member of their team. I must also mention Andrew who guided me through how I maintained my hearing aid and how they worked he was a really nice man who was 100% professional and polite. Thank you both, you both put me at my ease in what was a stressful time for me. I would 100% recommend the Gosport branch without hesitation.”

Helpful Report

(Gosport) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Gosport branch

Posted 2 years ago

“I visited the Swadlincote Branch today and I was very pleased with the courteous and professional service! I can recommend it to anyone! Thank you so much.”

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(Swadlincote) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“to long to go into detail but not at all happy”

Helpful Report

Posted 2 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into it for you.

Posted 2 years ago

“Very good especially with after care had asmaii problem that quickly was put right Thank-you”

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Posted 2 years ago

“I went into the rugeley store and I honestly cannot find a fault. Rosie catered to my every need and nothing was too much trouble. Louise was lovely and was very welcoming and helpful. Would definitely recommend this service to everyone I know. Well done girls!”

Helpful Report

(Rugeley) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“For many years I have been traveling out of my home town, Chipping Norton, to visit a audiologist in a major town. Recently when I felt my hearing aids needed replacing, I decided to visit Scrivens, who have a branch right here. I wished I had done this before: I got an appointment with an extremely helpful audiologist very quickly and he took me through my options, including NHS aids. I decided once again to purchase aids privately and the re-chargeable Oticon aids that he recommended cost less than I thought they would. Two weeks later I had them fitted and was immediately aware of the improvement. More importantly, my wife also noticed, and communication was so much better! A couple of weeks later I had a follow-up appointment when the audiologist helped me with the Oticon app and changed the earpieces to help me to fit them more easily. Altogether I am extremely pleased with my new hearing aids and the service I received from Scrivens, not only from the audiologist but also from the rest of the helpful staff at that branch.”

Helpful Report

(Chipping Norton) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Appalling service. They’ll try any trick to sell you their expensive frames, multiple frames and won’t give you the information you need if you decide to take your prescription elsewhere! Disgraceful.”

Helpful Report

Posted 2 years ago

“My wife & I visited the Fakenham branch and found all the staff both helpful and welcoming. They were having trouble with their computer system, but did not stop them dealing with us both in a very satisfactory manner.”

Helpful Report

(Fakenham) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I'm disgusted with the way Scrivens in Wimborne has treated my father, they supplied substandard frames that were coming apart in a matter of weeks, and although they replaced them the same defect occured also within weeks, but although they volunteered another pair of the same shoddy own brand frames they refused and are refusing to refund the cost of the glasses as they say the lenses are ok, even though they clearly can't be used without the frames and we don't believe the frames are even adequate... they have been nothing but obtuse, rude, disrespectful and negligent and I would strongly encourage everyone to go elsewhere for their eyecare unless they are going to be happy with broken glasses... they've dragged this out so long they now say the guarentee has expired anyway.”

Helpful Report

Posted 2 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“I had excellent service. The staf were very helpful and explained everything to me. I will happily go to them for help if needed.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Following an appointment with an Consultant Eye Surgeon, I bought a heat pad for my eyes. It wasn't the one I was told to buy but I needed one urgently and went ahead with purchase. There was subsequently an issue which was fully resolved in days by the Manager who had made the sale. Thank you for your efforts on my behalf; Wem should be grateful to have Scrivens on the High Street.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“My 96 year old mom needed wax removal and adjustment on her hearing aids. What fabulous customer care from Sophie at Sutton Coldfield. You must be very proud of staff who make such a difference to peoples lives with the empathy and care they show.”

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(Sutton Coldfield) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Sutton Coldfield branch.

Posted 2 years ago

“The most comprehensive eye test I have ever had. Excellent.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“They very helpful and caring really would recommend to anyone who needs eye care and hearing care thank you to Emily at Alsager branch for helping me”

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(Alsager) - Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“The most comprehensive eye test I have ever had. Excellent.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Thank-you so much to all the professional, attentive & hard-working staff at Midsomer Norton Branch who made me feel welcome & took the time to explain everything in detail. I will not hesitate to recommend them to friends & family. Thank-you so much for all your help.”

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(Midsomer Norton) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Midsomer Norton branch.

Posted 2 years ago

“Went to two scrivens stores today. Burslem and Wolstanton. Both said open until 5pm both were closed by 3:30pm wasted trip in traffic,”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department in order to understand why this happened.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews