Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,064 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t know how my hearing had gone, it’s one of those things that sneak up on you. Mentioned to my GP that I was being told my hearing is bad. Referred to Scrivens, contacted with an appointment speedily and politely. Attended the by the audiologist.each step was clearly explained, shown the areas where I had the hearing loss. After less than half an hour from entering I was fitted with pair, fully explained cleaning and lookin after, the app for fine tuning. Could not have asked for more. Thank you for reintroducing me to the sounds I didn’t k ow I was missing. Recommend to anyone!”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Visited the Ripley branch last Saturday. Very friendly staff all round. Felt well looked after and also felt my eye test was much more thorough than at other Opticians. Definitely recommend.”

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(Ripley) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Ripley went so smoothly!

Posted 2 years ago

“I would recommend using the Northfield branch of Scrivens 100%. The branch manager Patrick is such a pleasant and helpful man. The service I have received is top notch and I will be recommending them to all my friends and family. Well done Scrivens and thankyou Patrick.”

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(Northfield) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Northfield!

Posted 2 years ago

“Very polite and friendly highly recommend”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“My 86 year old mother has had 3 appointments cancelled for her hearing test. 1 test on the actual day, 1 at 7pm the day before, the last test blaming the medical centre for cancelling. Complete lie as we contacted the centre and were told the truth. You obviously have no respect or customer integrity. Let me see you publish this feedback review.”

Helpful Report

Posted 2 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I visited your store in Lutterworth last week. The staff where quiet uotstanding in customer care. It will be my Optocians & Hearing Care people onwards.”

Helpful Report

(Lutterworth) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Lutterworth went so smoothly!

Posted 2 years ago

“Be very careful. lost an earpiece and bought another one from the Bearwood branch. I was informed it’ll take a maximum of 10days. Two weeks later I telephoned to see what’s happening and was told that head office is still waiting to find out which ear they need to provide!! I complained and of course nobody would take responsibility. 😡😡”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Can,t. Get an appointment in a reasonable time”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Brilliant staff, and exceptional service. It made a nice change to go somewhere and the primary focus be about service over revenue. I'll definitely come back.”

Helpful Report

Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“What an amazing team,im registered deaf,i visited this store,a day ago,as i had broken my every day glasses,I was overwhelmed with the help from the staff,very curtious,extreamly helpfull,full of advise nothing was too much trouble,I am so happy with there service at this store,very delightful staff,very welcoming loads of experience,”

Helpful Report

Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“My Father who is aged 86 years old rang to make an appointment for himself and my Mother . He provided the requested details for himself and made an appointment but was unable to remember the name of the GP for my mother , he advised that they have the same GP and that he he had just provided the name for his details , he couldn’t recall my Mothers mobile number but said that he could provide the landline number , this was not acceptable and my Dad was unable to make the appointment. My Father was upset that he was unable to make the appointment and advised that they would call in person into the Surgery. I am unhappy that my Father was upset and that the call handler did not make reasonable decisions bearing in mind he was speaking with a hard of hearing elderly gentleman , perhaps extra training should be given to staff.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I cannot speak highly enough of the service and attention of the staff at Sutton Coldfield branch afforded to me over the last few days. Today i met the audiologist, who expertly resolved my problem. I shall in future use this branch in future. When the time comes I will also use them for my optical needs. Thank you”

Helpful Report

(Sutton Coldfield) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield!

Posted 2 years ago

“£60 to have two ears cleaned. Or £60 to have one ear cleaned, and go to the hairdresser's to get your ear hair trimmed.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“An excellent service Roland gosport”

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(Gosport) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Gosport went so smoothly!

Posted 2 years ago

“Fantastic service, I can highly recommend this company, I went to East Grinstead branch, they couldn’t have been more helpful, caring, friendly and explained everything in detail. I’m so pleased with my hearing aids it has changed my life. Thank Marion Heaton.”

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(East Grinstead) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in East Grinstead!

Posted 2 years ago

“Excellent and professional service everyone involved extremely helpful and friendly.”

Helpful Report

Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“It’s great but sadly it can’t connect to my I phone”

Helpful Report

Posted 2 years ago

Hi Mike, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 2 years ago

“The girls in the Ilkeston store go above and beyond there care 100% very help and nothing is to much trouble Hank you”

Helpful Report

(Ilkeston) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ilkeston!

Posted 2 years ago

“Went for GP referred hearing test and was found to have moderate hearing loss. Upon being told the increased risk of dementia by audiologist, I told her I wanted to do some further research into this and that I would be back. I made a further appointment by going into the branch as nobody ever answers the phone there. I had NHS hearing aids fitted in the space of 10 minutes. She stuck them into my ear, did not demonstrate how to put them on/in or take them off, did not check I could manage this, did not explain anything nor checked loudness. She just referred me to the front desk in the shop (no privacy) where I was given a booklet and batteries. Needless to say, the hearing aids caused immediate problems such as a continuous buzzing sound and much louder hearing in one ear than the other. I contacted my GP and have now been referred to my local hospital's audiology department as I have no confidence in Scrivens! I then looked at my patient record and found a letter from Scrivens that was both inaccurate (she had not filled in any of the outcome of the test) and a lie (she stated I had decline hearing aids). Shocking!!”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“What a complete shambles of a company, arrive for a hearing test excessive noise from above, fan noise compounded with chatter of the business. Refuse to go here if the hospital refers you!”

Helpful Report

Posted 2 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,064 reviews