Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had bad experience at Stamford branch -my glasses arm came off and took it back -branch manager made me feel small by saying it’s impossible for it to happen?! Refused to refund -instead had to pay another £110 on top of £192 -for new frame”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Excellent service,staff helpful experienced and caring well done.”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Great experience at the Abbeygate, Bury St Edmunds branch. Friendly, thoughtful and helpful staff. Thank you to my optometrist Jennifer Willets, who took the time to explain my eye test and the results. I never felt at all rushed and will definitely return.”

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(Bury St Edmunds) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Great service eye test done and images of the eye test explained in detail. Would happily recommend.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Excellent service. Explained all very well and lovely staff :)”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“The whole staff group made me feel safe and welcome. It was an emergency appointment as I thought I had a detached retina. Over and above service had me feeling so much better. Thank you so much”

Helpful Report

Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Great customer service from start to finish! Everyone was so helpful and the member of staff took extra care with me when I was picking my frames which was so refreshing.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Kevin at East Grinstead was fantastic with my mum. Professional, patient helpful and explained everything very well indeed! A credit to his profession and to Scrivens. Five star service and professionalism. Thank you.”

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(East Grinstead) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at East Grinstead went so smoothly!

Posted 2 years ago

“I visited the store in south coast road peacehaven,for hearing test,and fitment of hearing aids the same day! Oh my goodness,what an Amazing team work in this store,everything was absolutely perfect,from start to finish,nothing was to much trouble,everything was explained in detail,such well mannered staff,every one with so much experience,extreamly welcoming,extreamly pleasant,and no end to after care,im very overwhelmed with my visit to this store, ray”

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(Peacehaven) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven!

Posted 2 years ago

“Dear sir or Madam ,my name is Raymond Huartson I live in Tonbridge Kent. Iam sending this message to you about your staff at Scivings Tonbridge , I want to say your staff our absolutely first class people I went to them for a eye check up 3weeks ago I want to say how well I was treated ,they found a Gluecoma in my right eye and now I am just waiting to go and have my right at the local hospital please pass this message to them Iam really grateful for them and a brilliant service they gave me . Thank you .”

Helpful Report

Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I didn’t know how my hearing had gone, it’s one of those things that sneak up on you. Mentioned to my GP that I was being told my hearing is bad. Referred to Scrivens, contacted with an appointment speedily and politely. Attended the by the audiologist.each step was clearly explained, shown the areas where I had the hearing loss. After less than half an hour from entering I was fitted with pair, fully explained cleaning and lookin after, the app for fine tuning. Could not have asked for more. Thank you for reintroducing me to the sounds I didn’t k ow I was missing. Recommend to anyone!”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Visited the Ripley branch last Saturday. Very friendly staff all round. Felt well looked after and also felt my eye test was much more thorough than at other Opticians. Definitely recommend.”

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(Ripley) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Ripley went so smoothly!

Posted 2 years ago

“I would recommend using the Northfield branch of Scrivens 100%. The branch manager Patrick is such a pleasant and helpful man. The service I have received is top notch and I will be recommending them to all my friends and family. Well done Scrivens and thankyou Patrick.”

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(Northfield) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Northfield!

Posted 2 years ago

“Very polite and friendly highly recommend”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“My 86 year old mother has had 3 appointments cancelled for her hearing test. 1 test on the actual day, 1 at 7pm the day before, the last test blaming the medical centre for cancelling. Complete lie as we contacted the centre and were told the truth. You obviously have no respect or customer integrity. Let me see you publish this feedback review.”

Helpful Report

Posted 2 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I visited your store in Lutterworth last week. The staff where quiet uotstanding in customer care. It will be my Optocians & Hearing Care people onwards.”

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(Lutterworth) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Lutterworth went so smoothly!

Posted 2 years ago

“Be very careful. lost an earpiece and bought another one from the Bearwood branch. I was informed it’ll take a maximum of 10days. Two weeks later I telephoned to see what’s happening and was told that head office is still waiting to find out which ear they need to provide!! I complained and of course nobody would take responsibility. 😡😡”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Can,t. Get an appointment in a reasonable time”

Helpful Report

Posted 2 years ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Brilliant staff, and exceptional service. It made a nice change to go somewhere and the primary focus be about service over revenue. I'll definitely come back.”

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Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“What an amazing team,im registered deaf,i visited this store,a day ago,as i had broken my every day glasses,I was overwhelmed with the help from the staff,very curtious,extreamly helpfull,full of advise nothing was too much trouble,I am so happy with there service at this store,very delightful staff,very welcoming loads of experience,”

Helpful Report

Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews